Customer experience manager Work, Jobs in Cheetham Hill, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
11d
Front of House
Leef Property Management —Manchester
- £25,000 a year
- Full-time
- Front desk
- In-person
Quick apply
Customer Advisor
Boots —Manchester
- £16 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Museum Assistant (Casual)
Manchester United —Manchester
- Part-time
- Customer service
- English
- Maths
1d
Client Services Executive
Marketing and Commercialisation Agency —Manchester
- £25,000 - £26,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Annual leave
Quick apply
Retail Coordinator
Mustard Tree —Manchester
- £26,228 a year
- Full-time
- Customer service
- English
- Supervising experience
- Sick pay
Quick apply
STUDIO HOST & MANAGER
Glow Up Studios —Manchester
- From £13 an hour
- Part-time
- CRM software
- Team management
- Front desk
Quick apply
8d
Customer Advisor (Airport)
Boots —Manchester
- £16 an hour
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
Vulnerable Customer Manager
Bupa —Salford
- From £53,900 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
9d
Sales Assistant at Tesco
The Entertainer at Tesco —Manchester
- £11.15 - £12.71 an hour
- Overtime
Quick apply
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Luxury Sales Professional - Manchester
Chisholm Hunter Ltd —Manchester
- £12.71 an hour
- Full-time
- Employee discount
Quick apply
Adventure Attraction Climb Guide
Wire and Sky —Manchester
- Up to £13.85 an hour
- Part-time
- Customer service
- First Aid Certification
- In-person
- Annual leave
Quick apply
5d
Guest Relations Executive
The Rex —Manchester
- Hotel
- Referral programme
Quick apply
NIGHT DEPARTMENT MANAGER
Primark —Manchester
- £42,055 a year
- Night shift
- Training & development
- Retail management
- Leadership
- Annual leave
14d
Customer Service (US Team)
The Pilot Group —Manchester
- £27,828 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Stockroom Assistant
The White Company —Manchester
- Communication skills
- Employee discount
International Enquiries Co-ordinator
Manchester Metropolitan University —Manchester
- £28,031 - £30,378 a year
- Full-time
- Hybrid work
- University
- Recruiting
- Communication skills
- Annual leave
- Employee discount
1d
Sales Associate
NEXT —Manchester
- Part-time
- Customer service
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Customer service
Quick apply

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customer experience manager jobs near cheetham hill, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
11 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

customer experience manager jobs in cheetham hill, gtm

Customer Experience Director

Front of House

Customer Advisor

Museum Assistant (Casual)

Client Services Executive

Retail Coordinator

STUDIO HOST & MANAGER

Customer Advisor (Airport)

Vulnerable Customer Manager

Sales Assistant at Tesco

Resident Liaison Officer

Luxury Sales Professional - Manchester

Adventure Attraction Climb Guide

Guest Relations Executive

NIGHT DEPARTMENT MANAGER

Customer Service (US Team)

Stockroom Assistant

International Enquiries Co-ordinator

Sales Associate

Operations Associate (FTC) - Manchester

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