Registered manager Work, Jobs in Chingford, Gtl (with Salaries)

Customer Service Manager
Wates —London
- Continuous improvement
- Organisational skills
- Communication skills
4d
Early Years Director
Kinderzimmer UK —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Free parking
- Work from home
Quick apply
Service Manager
Calm Futures Limited —Hoddesdon
- £35,000 - £38,000 a year
- Full-time
- Writing skills
- Supervising experience
- Travel
Quick apply
Ofsted Registered Manager
Montage Services Ltd. —Tottenham
- £55,000 - £70,000 a year
- Full-time
- Management
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
Intermediate Agile Delivery Manager
HippoDigital —London
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
International Examinations Officer – Spanish-speaking (Permanent)
ISTD —London
- £27,638 - £30,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
BANK SERVICE IMPROVEMENT & TURNAROUND MANAGERS
Avante Care and Support —Greenwich
- Analysis skills
- Recruiting
- Leadership
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
3d
Vocational Assessor
St Elizabeth's Centre —Much Hadham
- Up to £36,672.73 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
Head of People
Paloma Health —London
- £90,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Contracts
- Annual leave
- Employee assistance programme
9d
Home Manager - Puddingstone Grange
Avante Care and Support —London
- £60,000 - £65,000 a year
- Team management
- Budgeting
- Leadership
Registered Manager – Care Home with Supported Living Services
Ridgeview Healthcare —Enfield
- From £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
2d
Deputy Imaging Manager
Nuffield Health —Buckhurst Hill
- Full-time
- Management
- Research
- Bachelor's degree
- Employee discount
- Gym membership
ADHD Assessor for Children (Self-employed)
Paloma Health —London
- Full-time
- Remote
- Experience working with children
- Communication skills
- Time management
Home Manager
Maria Mallaband Care Group —Knebworth
- £85,000 a year
- Team management
- Relocation assistance
- Employee assistance programme
CQC Registered Manager - Supported Living
Lighthouse Community Care —Ilford
- Up to £45,000 a year
- Full-time
- Team management
- Human resources
- Organisational skills
Quick apply
6d
Children's Deputy Manager
Montage Services Ltd. —Tottenham
- £17.00 - £18.50 an hour
- Full-time
- Team management
- Mentoring
- Organisational skills
Quick apply
Full Time Dental Practice Manager
Inspire Dental —Dagenham
- Full-time
- Supervising experience
- Human resources
- Recruiting
Quick apply
Council Housing Health and Safety Manager
Enfield Council —Enfield
- £57,375 - £72,777 a year
- Call to connect
- Annual leave
- Employee assistance programme
9d
Nominated Individual – Ofsted Supported Accommodation
Elite Children's Care Group —Gravesend
- Leadership
- Communication skills
Quick apply

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Customer Service Manager

Wates -
London

Apply Now

Job details

Fixed term contract
4 days ago

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Construction quality snagging
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Client services
Organisational skills
Property maintenance inspection
Relationship management
Customer interaction
Household contractor coordination
Root cause analysis
Communication skills

Full job description

Are you passionate about delivering exceptional customer experiences and ensuring every customer enjoys a smooth journey into their new home?

At Wates Residential, we're looking for a Customer Service Manager to join our London team on a 12-month fixed term contract. This is an exciting opportunity to join a customer focused team, ensuring an outstanding service is delivered from handover through to the end of the warranty period and beyond.

At Wates Residential, we invest, develop, build and sell high-quality affordable homes. Working in partnership with Local Authorities, Registered Providers and public bodies, we're committed to reimagining places for people to thrive.

Joining Wates means becoming part of a talented, diverse and supportive team where you'll have the opportunity to make a real impact on our customers, our communities and our business.

About the Role

You will build strong relationships with customers, ensuring a seamless handover experience, proactively identifying and managing defects, and delivering exceptional aftercare. You'll work closely with construction teams, subcontractors and stakeholders to ensure issues are resolved promptly while driving continuous improvement across the customer journey.

What You'll Be Doing

Act as the main point of contact for customers from property handover through the warranty period and beyond.
Conduct property inspections to identify defects, snagging items and quality concerns, ensuring issues are recorded, managed and resolved in a timely manner.
Work closely with Site Teams and subcontractors to ensure defects and snagging items identified during pre-occupation and handover inspections are rectified to the required standard.
Undertake end-of-defects inspections with Housing Association and Local Authority representatives, managing any agreed remedial works through to completion.
Manage customer complaints effectively, identifying trends and implementing improvements to enhance service delivery and customer satisfaction.
Champion continuous improvement across customer service operations and supply chain performance.
Ensure team compliance with company policies, procedures and health and safety requirements.
Develop and maintain strong relationships with customers and key stakeholders to ensure a positive customer experience throughout the warranty period.

About You

We're looking for someone who is passionate about delivering excellent customer service and building strong relationships.

You'll ideally have:

Experience within customer service, aftercare or defect management in the construction, housing or property sector.
Experience identifying, investigating and managing defects through to successful resolution.
Excellent communication and stakeholder management skills.
Experience handling customer complaints and resolving complex issues professionally and efficiently.
Strong organisational skills and attention to detail.
The ability to analyse trends, identify root causes and drive service improvements.
Experience working with Housing Associations, Local Authorities or residential developers would be advantageous

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

registered manager jobs in chingford, gtl

Customer Service Manager

Early Years Director

Service Manager

Ofsted Registered Manager

Intermediate Agile Delivery Manager

International Examinations Officer – Spanish-speaking (Permanent)

BANK SERVICE IMPROVEMENT & TURNAROUND MANAGERS

Customer Experience Manager

Vocational Assessor

Head of People

Home Manager - Puddingstone Grange

Registered Manager – Care Home with Supported Living Services

Deputy Imaging Manager

ADHD Assessor for Children (Self-employed)

Home Manager

CQC Registered Manager - Supported Living

Children's Deputy Manager

Full Time Dental Practice Manager

Council Housing Health and Safety Manager

Nominated Individual – Ofsted Supported Accommodation

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