Integration development lead, it business services Work, Jobs in Coleshill, War (with Salaries)

Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
2d
Website Experience Manager - 12 Month FTC
The Works —Coleshill
- Hybrid work
- Conflict management
- Employee assistance programme
- Employee discount
IT Systems & Support Manager
Donald M Business & Support Services Ltd. —Birmingham
- £4,800.00 - £56,416.37 a month
- Full-time
- Team management
- Organisational skills
- In-person
Quick apply
2d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Business Systems & Operations Consultant
TI uk —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- AI
- Flexitime
- Work from home
Quick apply
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
3d
Business Development Executive
Lemoncake Events —Lichfield
- From £31,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Work from home
Quick apply
10d
Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Assistant Business Development Manager (111884-0826)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- Management
- Administrative experience
- Business development
11d
Business Development Manager
Omegro —Coleshill
- Full-time
- Remote
- CRM software
- Business development
- Travel
Freelance Outbound B2B Telemarketing
GCL B2B Limited —Birmingham
- £14 - £20 an hour
- Part-time
- Hybrid work
- CRM software
- Business development
- In-person
- Work from home
- Flexible schedule
Quick apply
Business Development Manager
PHSGroup —Tamworth
- £60,000 - £110,000 a year
- CRM software
- Business development
- Travel
- Work from home
Sustainability Data & Reporting Specialist
Catalyst Commercial Services - Business Energy Consultants —Bromsgrove
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Analytics
- Free parking
- Health & wellbeing programme
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
13d
Integration Development Lead, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Mentoring
- Communication skills
Graduate Trainee Consultant — International Trade
Hooper and Co International Trade Consultancy Ltd —Hinckley
- £27,000 a year
- Full-time
- No experience needed
- Bachelor's degree
- In-person
- Free parking
Quick apply
5d
Business Consultant Contracted Retail UK
The Goodyear Tire & Rubber Co. —Birmingham
- Remote
- Business development
- Analysis skills
- Continuous improvement

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integration development lead, it business services jobs near coleshill, war

Complaints Team Leader

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Continuous improvement
Organisational skills
Root cause analysis
Leadership
Team motivation leadership
Communication skills

Full job description

Complaints Team Leader

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Team Leader – Customer Resolution to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll coach and support colleagues, drive operational performance and ensure every customer interaction reflects our values while meeting FCA regulations and Consumer Duty requirements. You'll also play a key role in identifying opportunities for continuous improvement, helping to enhance customer outcomes and reduce future complaints.

Key Responsibilities

Lead, coach and develop a team of Customer Resolution colleagues, creating a culture of accountability, collaboration and continuous improvement.
Drive team performance against agreed service levels, quality standards, and customer outcome measures.
Support the investigation and resolution of complex customer complaints, acting as an escalation point where required.
Ensure customers, including those in vulnerable circumstances, receive fair, empathetic and compliant outcomes in line with Consumer Duty and FCA expectations.
Use root cause analysis and customer insight to identify trends, improve processes and enhance the customer journey.
Collaborate with stakeholders across the business to deliver operational excellence, manage risk and support continuous improvement initiatives.

Skills & Attributes

Previous experience leading a team within a Complaints environment.
Strong coaching and performance management skills with the ability to motivate and develop high-performing teams.
Good understanding of FCA regulations, Consumer Duty and delivering fair customer outcomes.
Excellent communication and stakeholder management skills with the confidence to influence and build effective working relationships.
Strong organisational skills with the ability to prioritise workloads and manage changing business demands.
Analytical and customer-focused, with a passion for continuous improvement and delivering outstanding service.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Competitive salary and comprehensive package, contributory pension, and health cash plan.
Opportunity to buy/sell holiday giving you even more control over your work-life balance.
Flexible benefits including private medical insurance and lifestyle discounts.
A culture that values collaboration, development and wellbeing.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive,

Brave and Own It.

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

Call with our Talent Acquisition team
Competency-based interview including a short excercise (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Apply Now

Refine Your Search

integration development lead, it business services jobs in coleshill, war

Complaints Team Leader

Scrum Master (Team Leader) - SaaS

Website Experience Manager - 12 Month FTC

IT Systems & Support Manager

IT Field Engineer

2nd Line Help/Service desk Engineer

Business Systems & Operations Consultant

Data and IT Support Administrator

Business Development Executive

Head of Corporate Operations

Assistant Business Development Manager (111884-0826)

Business Development Manager

Freelance Outbound B2B Telemarketing

Business Development Manager

Sustainability Data & Reporting Specialist

Customer Onboarding & Transition Specialist

Office Manager