Customer experience specialist Work, Jobs in Colmworth, Bdf (with Salaries)

Customer Experience Advisor
Hotel Chocolat —Royston
- £27,153 a year
- Weekend availability
- CRM software
- Hotel
- Communication skills
- Employee discount
7h
Field Sales Support
Comfort Plus Products —Letchworth
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Computer literacy
- Annual leave
Quick apply
5d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
5d
Admissions Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Hybrid work
- Research
- University
- Annual leave
- Employee discount
6d
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
5d
Retail Branch & Transfer Manager
WeBuyAnyCar —St. Neots
- £28,200 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Employee assistance programme
Project Support Administrator
Power Distribution Support Ltd —Willingham
- From £2,600 a month
- Overtime
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
4d
Field Support Specialist
FOODHUB —Milton Keynes
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
15h
Trainee Refrigeration & Air Conditioning Apprentice Engineer
Herts Cooling Limited —Stevenage
- £24,000 - £29,000 a year
- Overtime
- Maintenance
- In-person
- Restaurant
Quick apply
7d
Estate Agent
Connells Group —St. Neots
- £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Quick apply
6d
Sales - Sales Advisor - UK
New Look —Cambridge
- Part-time
- Customer service
Site Team Leader
Enviromontel Ltd —Huntingdon
- £32,000 a year
- Overtime
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Gym membership
Quick apply
12d
Customer Service Representative
RH COMMERCIAL VEHICLES —Northampton
- Up to £31,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
6d
Service Advisor
Vindis Group —Cambridge
- £32,447.36 a year
- Customer service
- Employee assistance programme
14d
Nursery Sales Executive
Todds Nursery Ltd —Biggleswade
- Full-time
- Management
- Sales
- Business development
Quick apply
5d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Sales Executive
Vindis Group —Huntingdon
- £20,000 a year
- Customer service
- Employee assistance programme
Centre Administrator
The Bedford College Group —Kettering
- £24,552 - £26,754 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
13d

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customer experience specialist jobs near colmworth, bdf

Customer Experience Advisor

Hotel Chocolat -
Royston

Apply Now

Job details

Permanent | Fixed term contract
£27,153 a year
7 hours ago

Benefits

Employee discount

Qualifications

Live chat
CRM software
Client engagement
UK GDPR
Microsoft Office Suite
Customer interaction
Fraud prevention and detection
Multidisciplinary collaboration
Communication skills

Full job description

Job Introduction

Customer Experience Advisor – (Head Office)

Hotel Chocolat | Mint House, Royston | Fixed-Term Contract (3–6 months)

Love chocolate? Love people? Curious about what happens behind the scenes at one of the UK's most loved premium brands?

At Hotel Chocolat, we believe every conversation has the power to make someone's day a little brighter. Whether it's helping a customer choose the perfect gift, solving a problem with care or sharing your knowledge about our latest collection, every interaction is an opportunity to create a memorable experience.

We're looking for Customer Experience Advisors to join our Head Office team in Royston, Hertfordshire.

This is far more than a customer service role.

As the voice of Hotel Chocolat, you'll receive an immersive two-week training programme, become a genuine Hotel Chocolat Chocolate Expert, and gain a unique insight into how one of the UK's most loved premium retailers brings its products, people and customer experience together.

Based at the heart of our Head Office, you'll work alongside teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a real understanding of how a successful multi-channel business operates.

Many of our colleagues describe this as the role where they learned how the whole business works.

By understanding our customers, our products and our brand, you'll develop commercially valuable skills that will stay with you throughout your career.

Few entry-level roles offer this level of exposure to a premium retail brand. From day one, you'll build commercial awareness while developing exceptional communication, analytical and problem-solving skills in a supportive and collaborative environment.

These roles are offered on an initial 3–6 month fixed-term contract, supporting Hotel Chocolat through our exciting seasonal peaks.

While these opportunities are fixed term, they provide an excellent chance to gain valuable Head Office experience with one of the UK's most loved premium brands. Many of our colleagues have gone on to secure extended contracts or permanent opportunities across the business, with future opportunities based on business needs and individual performance.

What you'll love about working here

Become a Hotel Chocolat Chocolate Expert

Our comprehensive two-week paid induction is unlike anything you'd expect from a customer experience role.

You'll discover the fascinating story behind Hotel Chocolat, learn about cacao and chocolate production, explore our seasonal collections and bestselling products, master our systems and develop the knowledge and confidence to become the trusted expert our customers rely on.

Experience Head Office from the inside

Because our Brand Centre sits at the heart of Head Office, you'll gain exposure to teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a unique understanding of how every part of the business contributes to delivering an exceptional customer experience.

Customer experience, not sales

There are no outbound calls and no sales targets.

Instead, you'll focus on listening, understanding what customers need and helping them find the perfect products using your expert knowledge and genuine enthusiasm for the brand.

Develop skills you wouldn't expect

One of the most interesting aspects of the role is helping protect our customers and our brand.

Working alongside specialist colleagues, you'll identify and investigate unusual purchasing activity, recognise buying patterns that may indicate payment fraud and help ensure every genuine customer enjoys a safe and seamless shopping experience. It's a unique opportunity to develop analytical thinking, commercial awareness and confident decision-making.

Enjoy fantastic benefits

As well as a competitive salary, you'll receive:

50% colleague discount on Hotel Chocolat products.
70% discount for you and your guests at our beautiful Rabot Estate in Saint Lucia.
The opportunity to work with passionate colleagues who genuinely love what they do.

What you'll be doing

Every day is different.

You could be:

Speaking with customers via phone, email and live chat.
Helping customers choose the perfect products for birthdays, celebrations and everyday moments.
Sharing your expert product knowledge to recommend seasonal collections and thoughtful gifts.
Resolving customer queries with empathy, confidence and care.
Helping identify unusual purchasing activity to support our fraud prevention processes.
Delivering outstanding customer satisfaction while meeting service level agreements.
Maintaining our distinctive Hotel Chocolat tone of voice across every interaction.
Supporting customer conversations across social media and review platforms when required.
Working flexibly as part of a shift pattern, including weekends.

You'll thrive in this role if you...

Love making people happy.
Are naturally curious and enjoy learning new things.
Enjoy solving problems and thinking critically.
Have excellent written and verbal communication skills.
Take pride in delivering exceptional customer experiences.
Enjoy working collaboratively with others.
Have great attention to detail and enjoy finding solutions.
Are organised, adaptable and always looking to improve.

Essential

Excellent written and verbal communication skills.
Experience using Microsoft Office.
Ability to build rapport and inspire confidence through your communication.
Experience working towards service or performance targets.
A genuine passion for delivering exceptional customer experiences.

Desirable

Experience using CRM or customer experience platforms.
Knowledge of GDPR and handling customer data securely.
Experience supporting customers through social media.
Confidence identifying opportunities to improve customer experience and processes.

Who are we?

Everything we do begins with cacao.

For over 30 years we've challenged the ordinary, believing that chocolate should be more exciting, more ethical and, above all, more delicious.

Today, Hotel Chocolat is one of the UK's most loved premium chocolate brands, with an award-winning range of chocolates, gifts, cafés, our pioneering Velvetiser™ and over 140 stores across the UK.

We're passionate about creating remarkable experiences—not just for our customers, but for our colleagues too. We believe the best ideas come from curious people, diverse perspectives and teams who genuinely care about what they do.

If you're looking for a role where you'll learn, grow, become a genuine chocolate expert and represent a brand that's passionate about making people happy, we'd love to hear from you.

Apply Now

Refine Your Search

customer experience specialist jobs in colmworth, bdf

Customer Experience Advisor

Field Sales Support

Customer Service Specialist

Customer Service & Sales Coordinator

Admissions Administrator

Transport Administrator – Specialist Haulage

Retail Branch & Transfer Manager

Broker Support Specialist

Project Support Administrator

Field Support Specialist

Trainee Refrigeration & Air Conditioning Apprentice Engineer

Estate Agent

Sales - Sales Advisor - UK

Site Team Leader

Customer Service Representative

Service Advisor

Nursery Sales Executive

Customer Support Coordinator

Sales Executive

Centre Administrator

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