Customer success manager Work, Jobs in Coxhoe, Dur (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
5d
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
7d
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Travel
- Communication skills
Customer Success Manager
Arctic Wolf —Newcastle upon Tyne
- £28,200 - £63,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
14d
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- CRM software
- School
- Annual leave
- Employee discount
Quick apply
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
- Analytics
Quick apply
Junior Account Manager
TEMLA LASER —Washington
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Annual leave
- Flexible schedule
Quick apply
Account Manager
TEMLA LASER —Washington
- £38,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Manufacturing
- Free parking
Quick apply
Client Success Consultant
Simply Thankyou —Darlington
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
12d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
7d
Sales Consultant
JT Dove Limited —Houghton le Spring
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Development Manager
Signal Telecom (Stokesley) —Middlesbrough
- £40,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
11d
Area Sales Manager
JT Dove Limited —Stockton-on-Tees
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Account Manager
Hydram —Ferryhill
- £38,000 - £40,000 a year
- Full-time
- Business development
- Continuous improvement
- Travel
Sales Advisor
FlooringSuperstore.com —Birtley
- Up to £44,000 a year
- Weekend availability
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
6d
Modular Sales Manager
Durata UK Ltd —Middlesbrough
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Foodhall Manager
ASDA —Spennymoor
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
12d
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
6d

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customer success manager jobs near coxhoe, dur

Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

Benefits

Annual leave

Qualifications

CRM software
Client engagement
Incoming mail sorting
Stakeholder liaison
Risk analysis
Relationship management
Management reporting
Customer support
Customer interaction
Networking
AI
Communication skills
Negotiation

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

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customer success manager jobs in coxhoe, dur

Customer Success Manager

Customer Service Manager

Senior Resource Planning Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Client Success Manager

Junior Account Manager

Customer Success Manager -Full time - Permanent - Gateshead

Account Manager

Client Success Consultant

Customer Service Manager

Sales Consultant

Business Development Manager

Area Sales Manager

Account Manager

Sales Advisor

Modular Sales Manager

Foodhall Manager

Customer Service Advisor

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