Head of customer service Work, Jobs in Cranfield, Bdf (with Salaries)

Conversion and Compliance Officer
Gateway Education —Northampton
- £26,000 - £26,500 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- Sales
- Work from home
Quick apply
10d
Responsive Administrator
FSG Property Services Ltd —Milton Keynes
- Up to £32,000 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
6d
People Experience Coordinator
East West Rail —Milton Keynes
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
5d
ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Quality control
- Annual leave
Account Executive
Copart —Bedford
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
- Life insurance
Quick apply
7d
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
4d
Head of FM Key Accounts
PHSGroup —Milton Keynes
- Remote
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
Regional Water Supply Manager
Anglian Water Services Ltd —Milton Keynes
- £83,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
10d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Marketing
- Free parking
- Flexitime
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Mercedes-Benz Enquiry Manager
Sytner —Milton Keynes
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
7d
HR Assistant
Safenames Ltd —Milton Keynes
- £26,750 - £29,492 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
3d
Category and Sourcing Lead | S4 | T&O | Milton Keynes
A01 Santander UK plc —Milton Keynes
- £77,600 - £100,000 a year
- Full-time
- English
- Bachelor's degree
- Leadership
Head of Security
Silverstone —Silverstone
- Part-time
- Hotel
- Leadership
Quick apply
10d
Contracts Manager
M & J Group (Construction & Roofing) Ltd —Bedford
- £65,000 a year
- Full-time
- Travel
- Contracts
- Construction experience
Quick apply
Head of Property Operations
Hightown Housing Association —Hemel Hempstead
- £89,916 a year
- Hybrid work
- Customer service
- Continuous improvement
- Contracts
- Annual leave
5d
Senior Client Coordinator – UK & Partnerships
Worknest Secure —Stevenage
- Hybrid work
- Team management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Internal Sales
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
ERSOU - ROCU - PS/DS - Sensitive Intelligence Unit (SIU)
Bedfordshire Police —Stevenage
- Part-time
- Remote
- Leadership

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Conversion and Compliance Officer

Gateway Education
Northampton

Quick apply

Job details

Permanent | Full-time
£26,000 - £26,500 a year
10 days ago

Benefits

Company pension
Work from home

Qualifications

CRM software
Record keeping
Spanish
Customer service call handling
Driving Licence
Sales
Client engagement
Databases
Russian
Bachelor's degree
Client services
Recruiting
Organisational skills
Outbound calling
Communication skills

Full job description

The Role

Gateway Education is looking for a confident, commercially minded and highly organised Conversion and Compliance Officer.

The majority of the role will support Oxbridge Scholars, Gateway Education’s international pre-university summer programme. You will manage prospective students and their parents from initial enquiry through to confirmed registration, including proactive follow-up calls, online interviews and registration administration.

This is a target-driven role requiring excellent communication, strong organisation and the ability to build trust with families from around the world. Oxbridge Scholars is working towards welcoming approximately 270 students, creating considerable earning potential through the per-student bonus structure.

The role also includes responsibility for supporting Gateway Education’s accommodation compliance processes and short-term student placements.

Key Responsibilities

Oxbridge Scholars Conversion and Student Support

Manage prospective students and families from initial enquiry through to confirmed registration.

Make proactive follow-up calls and respond promptly to enquiries by telephone and email.

Conduct online or telephone interviews with students and parents.

Provide clear and accurate information about Oxbridge Scholars programmes, subjects, locations, fees, accommodation and the student experience.

Follow up outstanding registration forms, documents, deposits and payments.

Build positive relationships with international families and address questions or concerns affecting their decision.

Maintain accurate records, follow-up dates and pipeline information within the company CRM.

Monitor conversion activity and provide regular updates on interviews, registrations and projected student numbers.

Work closely with the marketing, finance and operations teams to provide a smooth experience for every family.

Support parent webinars, online information sessions and other programme-promotion activities as required.

Accommodation Compliance and Operations

Carry out annual in-person compliance visits to existing accommodation providers.

Maintain and monitor provider documentation, including DBS checks, insurance records, gas safety certificates and safeguarding training.

Ensure record-keeping systems meet AEGIS, other relevant accrediting-body and internal requirements.

Assist the Head of Operations with short-term student placements.

Participate in the out-of-hours emergency telephone rota.

Provide cover for the Head of Operations during periods of absence.

About You

You will have:

A bachelor’s degree.

Previous experience in a fast-paced sales or customer-service role.

Experience working towards individual or team targets.

Confidence making outbound calls and guiding customers towards a decision.

Excellent spoken and written communication skills.

The ability to communicate professionally with both parents and young people.

A proactive, self-motivated and results-focused approach.

Strong organisational skills and the ability to manage multiple priorities.

Good all-round computer proficiency, including experience using CRM systems or customer databases.

A strong commitment to teamwork and customer satisfaction.

A full UK driving licence and access to your own vehicle.

The ability to work effectively and independently from home.

Previous experience in education, international programmes, student recruitment, safeguarding or accommodation compliance would be advantageous but is not essential.

Fluency in an additional language would also be advantageous, particularly Spanish or Russian.

Right to Work

Applicants must already have the legal right to work in the United Kingdom. Sponsorship is not offered.

Safeguarding

Gateway Education is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to complete appropriate safer-recruitment checks, including an enhanced DBS check, and undertake the company’s required safeguarding training.

Pay: £26,000.00-£26,500.00 per year

Benefits:

Company pension
Work from home

Work Location: Hybrid remote in Northampton

Quick apply

Refine Your Search

head of customer service jobs in cranfield, bdf

Conversion and Compliance Officer

Responsive Administrator

People Experience Coordinator

ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)

Account Executive

Head of Transformation & Service Improvement

Head of FM Key Accounts

Regional Water Supply Manager

Head of Professional Services

Luxury Events & Fundraising Relationship Executive

Intelligence and Incident Response Co-ordinator

Mercedes-Benz Enquiry Manager

HR Assistant

Category and Sourcing Lead | S4 | T&O | Milton Keynes

Head of Security

Contracts Manager

Head of Property Operations

Senior Client Coordinator – UK & Partnerships

Internal Sales

ERSOU - ROCU - PS/DS - Sensitive Intelligence Unit (SIU)

I want to receive the latest job alerts for head of customer service in cranfield, bdf

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