Operational support Work, Jobs in Darlington, Eng (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Contracts & Fees Administrator - Fixed Term Contract
Active Care Group —Darlington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Referral programme
Quick apply
12d
Aircraft Operations Agent (Part-Time)
Willis Aviation —Darlington
- 12 hour shift
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
11d
QHSE Administrator (Maternity Cover)
Pickerings Lifts —Stockton-on-Tees
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Annual leave
Quick apply
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
6d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
10d
Production Operator
Senstronics Ltd —Newton Aycliffe
- £14.96 - £16.42 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
11d
HR Coordinator (FTC)
British Steel —Teesside
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Health, Safety, Environmental & Sustainability Advisor
PD Ports —Middlesbrough
- £50,028 a year
- Full-time
- Human resources
- Health & wellbeing programme
- Life insurance
Quick apply
Contracts Assistant
HC-One - Commissioned Services and Commercial Team —Darlington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8h
Bid Writer
razorblue Careers —Stockton-on-Tees
- £30,000 - £35,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
Postperson with Driving
Royal Mail Group —Darlington
- £13.68 an hour
- Part-time
- Employee discount
Operational Development Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- IT
- Annual leave
4d
Revenues, Resources and Performance Senior Officer
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
13d
Service Manager (Children and Young People)
Nova Care Group —Peterlee
- £52,000 a year
- Full-time
- IT
- Leadership
- Annual leave
- Referral programme
Bid Manager
razorblue Careers —Stockton-on-Tees
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
Helpdesk Team Leader
HC-One - Property —Darlington
- £36,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Microsoft Office
Quick apply
8h
Operational Support Officer
North Yorkshire Council —Richmond
- £29,064 - £31,537 a year
- Call to connect
- Hybrid work
- Customer service
- Organisational skills
- Contracts
7d

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operational support jobs near darlington, eng

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

operational support jobs in darlington, eng

Senior Customer Service Manager

Contracts & Fees Administrator - Fixed Term Contract

Aircraft Operations Agent (Part-Time)

QHSE Administrator (Maternity Cover)

Policy Adviser- Universal Credit

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Senior Young Dads Worker Tees Valley

Production Operator

HR Coordinator (FTC)

Senior Site Director - Operations

Health, Safety, Environmental & Sustainability Advisor

Contracts Assistant

Bid Writer

Postperson with Driving

Operational Development Officer

Revenues, Resources and Performance Senior Officer

Service Manager (Children and Young People)

Bid Manager

Helpdesk Team Leader

Operational Support Officer

I want to receive the latest job alerts for operational support in darlington, eng

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