Client advisor Work, Jobs in Didsbury (with Salaries)

European Service Manager - Italian Speaking
Barclays —Knutsford
- English
- Continuous improvement
- Banking
7d
Client Care Advisor
IVC —Stockport
- Up to £13,928 a year
- Part-time
- Front desk
- In-person
- Communication skills
- Annual leave
- Employee discount
Mortgage Advisor
The Mortgage Experts —Sale
- £60,000 - £100,000 a year
- Remote
Quick apply
Travel Consultant
Avanti Destinations —Manchester
- Up to £26,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
1d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
4d
Customer Service Advisor
Essential Insurance —Sale
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Profit sharing
Quick apply
1d
Customer Service Advisor
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Paid training
Quick apply
3d
Welfare Advisor
Freedom from Torture —Manchester
- £34,220 - £39,696 a year
- Full-time
- Annual leave
Quick apply
Client Advisor
Cullen Jewellery —Manchester
- Full-time
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Experienced Life Insurance Advisor - Office Based
Essential Insurance —Sale
- £35,000 - £75,000 a year
- Part-time
- Customer service
- In-person
- Time management
- Free parking
- Profit sharing
Quick apply
Helpline Advisor
Stephensons Solicitors LLP —Wigan
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Typing
- Free parking
- Annual leave
First Contact Team Advisor
Price Slater Gawne Solicitors —Altrincham
- £23,000 - £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Time management
- Health & wellbeing programme
- Work from home
Quick apply
Customer Services Representative (New Client Team)
JPS Walker Solicitors —Cheadle
- Full-time
- English
- Team management
- Organisational skills
Quick apply
Customer Service Advisor
Foleys Faster Payment —Altrincham
- From £26,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
Client Support
Wates —Manchester
- Organisational skills
- Communication skills
5d
Customer Service Advisor (Part time)
National Westminster Bank PLC —Manchester
- From £27,090 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
HR Advisor
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Horwich Cohen Coghlan Solicitors —Manchester
- £18,000 a year
- Full-time
- Data entry
Quick apply
Mortgage Broker - Partner Advisor
The Mortgage Experts —Manchester
- £60,000 - £100,000 a year
- Remote
- CRM software
Quick apply
Client Care Advisor
Vets for Pets —Altrincham
- £13 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Front desk
- Employee discount
13h

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European Service Manager - Italian Speaking

Barclays -
Knutsford

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Job details

Permanent
7 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
English
Technical support
Continuous improvement
Risk management
Customer support
Customer interaction
Italian
Banking

Full job description

Date live: 04/08/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000114502

Join us at Barclays as a European Service Manager - Italian Speaking). In this role, you will join the European Client Service team, acting as a key point of contact for corporate clients and internal stakeholders across Barclays. You will play an important role in delivering exceptional service, resolving complex client queries, and ensuring a seamless experience across a range of cash management, payments, and banking services.

The role involves daily interaction with both internal stakeholders, including Relationship Directors and Relationship Support Managers, as well as external clients across Europe. You will manage a high volume of enquiries through telephone and email channels, ranging from payment investigations and fraud-related queries to technical support for cash management platforms and banking systems. This is a customer-facing role that requires strong problem-solving skills, sound judgement, and the ability to balance service excellence with a robust risk and control environment.

To be successful as a European Service Manager you should have:

Fluency in both English and Italian, with native-level written, verbal, and listening skills.
Excellent customer service skills, with the ability to communicate professionally and effectively by telephone and email.
The ability to take ownership of client queries, proactively investigate issues, and drive them through to resolution.
Experience working towards strict service level agreements (SLAs) and deadlines in a fast-paced operational environment.

Some other highly valued skills/experience include:

Knowledge of European and UK banking products, payment services, and client servicing environments.
Experience using banking platforms and systems such as Barclays.Net, iPortal, MassPay, FileGateway, SEPA Direct, QMS, or similar solutions.
A strong understanding of SEPA, international and domestic payment methods, and payment processing cycles.
Knowledge of operational risk, control frameworks, data protection requirements, and regulatory compliance.
The ability to collaborate effectively with colleagues and stakeholders while supporting continuous service improvement initiatives.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London or Knutsford.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

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client advisor jobs in didsbury

European Service Manager - Italian Speaking

Client Care Advisor

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Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Welfare Advisor

Client Advisor

Experienced Life Insurance Advisor - Office Based

Helpline Advisor

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