Knowledge engineer Work, Jobs in Durham, Dur (with Salaries)

VoIP & Network Infrastructure Engineer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Level 3 Mechatronics Apprenticeship (Overhead Crane Engineering)
RS Industrial Services Limited —Billingham
- £20,800 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
20h
CAD Engineer Draughtsperson
Glacier Energy —Washington
- Full-time
- Engineering
- Continuous improvement
- Manufacturing
Quick apply
Multi Skilled Engineer
Dunraven Recruitment —Durham
- £50,000 a year
- Full-time
- Engineering
- Maintenance
- Continuous improvement
- Free parking
- Employee discount
Quick apply
2d
Multi Skilled Engineer
BM Prudhoe Limited —Prudhoe
- £40,000 - £50,000 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Quick apply
13d
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
8d
Automation Engineer
ALTEN —Durham
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Quick apply
Junior DevOps Engineer
Giacom —Prudhoe
- Hybrid work
- DevOps
- AWS
- Annual leave
Quick apply
Junior Infrastructure Engineer
Giacom —Prudhoe
- Hybrid work
- Annual leave
Quick apply
Quality Engineer
Alexander Battery Technologies —Peterlee
- £33,000 a year
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Free parking
- Sick pay
Quick apply
2d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
8d
IT Engineer
Highly Marelli UK Limited —Washington
- Full-time
- Computer Science
- English
- SQL
- Free parking
- Bereavement leave
Quick apply
15h
Knowledge Transfer Partnership Associate (Ultrasonic Transducer Engineer) (111979-0826)
University of Warwick —Sedgefield
- £38,000 - £42,000 a year
- University
8d
Junior Network Engineer
Magnet —Darlington
- £26,538.49 - £30,000.00 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
1d
Technical Services Engineer
Willis Aviation —Darlington
- ERP systems
- Maintenance
- Continuous improvement
Quick apply
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Mentoring
Quick apply
EUC Engineer
HC-One - Strategy —Darlington
- Scripting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- Employee assistance programme
Quality Engineer
Cicor —Seaton Carew
- £37,000 - £43,000 a year
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
- Free parking
- Life insurance
Quick apply
9d
Software Engineer (Data)
iamproperty & iamsold —Gosforth
- Full-time
- Remote
- Software troubleshooting
- Analysis skills
- Software development
- Annual leave
Quick apply
6d

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knowledge engineer jobs near durham, dur

VoIP & Network Infrastructure Engineer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

Technical troubleshooting
Network installation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
CSCS
Network cabling installation
Network infrastructure
Safe working at height
VoIP
Equipment installation and commissioning
Network support
Data cabling installation
Telecommunication
Customer support
Customer interaction
Fault diagnosis and repair
Project leadership
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Network Infrastructure Engineer to join our technical team in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

Refine Your Search

knowledge engineer jobs in durham, dur

VoIP & Network Infrastructure Engineer

Level 3 Mechatronics Apprenticeship (Overhead Crane Engineering)

CAD Engineer Draughtsperson

Multi Skilled Engineer

Multi Skilled Engineer

Lead Technical Support Engineer

Automation Engineer

Junior DevOps Engineer

Junior Infrastructure Engineer

Quality Engineer

Desktop Support Engineer - New Castle - Temp

IT Engineer

Knowledge Transfer Partnership Associate (Ultrasonic Transducer Engineer) (111979-0826)

Junior Network Engineer

Technical Services Engineer

Platform Engineer

EUC Engineer

CAD Technician

Quality Engineer

Software Engineer (Data)

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