Customer support & client services occupations Work, Jobs in Elmswell, Sfk (with Salaries)

Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
5d
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Customer Services Advisor
ECCO Safety Group —Colchester
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Salesforce
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Energy Operations Executive FTC 6 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
Customer Service Coordinator
Smurfit Westrock —Diss
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Customer Services Administrator
Anglia Door Systems Ltd —Thetford
- £28,000 a year
- Full-time
- CRM software
- In-person
- Phone etiquette
Quick apply
12d
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Account Executive - Part time
Cloud —Colchester
- £19,800 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
Quick apply
1h
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
Client Support Manager (FTC)
Miller Insurance Services —Ipswich
- Training & development
- Annual leave
Independence and Wellbeing Advisor
Suffolk County Council —Ipswich
- £25,989 a year
- Full-time
- Computer literacy
- Communication skills
- Annual leave
6d
Apprentice Pensions Assistant
Suffolk County Council —Ipswich
- £24,521 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
8d
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
The Hub Administrator
Care UK —Colchester
1d
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Junior Service Delivery Manager
Ericsson —Bury St. Edmunds
- Computer Science
- Engineering
- English
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Multinational Client Management Associate Global Specialist
WTW —Ipswich
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
7d

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customer support & client services occupations jobs near elmswell, sfk

Customer Service Advisor - Part Time, Fixed Term Contract

Cloud -
Colchester

Quick apply

Job details

Permanent
£15,862.08 a year
5 days ago

Benefits

Life insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction
Communication skills

Full job description

About Cloudfm

We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.

How do you fit in?

The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues. We are recruiting a part-time CSA working 24 hours per week on a fixed term contract of 14 months.

What you'll be doing day to day

Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
Manage inbound calls against agreed SLA's.
Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
Escalating issues as necessary and in a timely manner to the relevant people.
Investigate all maintenance tasks that are sitting in backlog to find a resolution.
Support all queries seeking out the appropriate point of contact.
Ensure customer service levels are met and exceeded.
Follow and stay up to date with internal changes to process

What you'll bring to the table

You'll have at least one year of customer service experience, ideally in a helpdesk environment. You'll have great interpersonal skills and good written communication.

Why join us

You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-paced and driven company, you'll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:

Salary: £15,862.08 per annum
Remote working to help you achieve a balanced life.
25 days holiday increasing after 2 years’ service and an extra day on your birthday!
Health Cash Plan to look after your physical and mental health.
Enhanced Maternity, Adoption and Paternity pay
Wellbeing support, confidential helpline, and counselling
Retail cashback and discounts because who doesn’t love saving money?
Life Insurance and Personal accident cover to give you peace of mind.

Additional information about the role

The Customer Service Team work a rotational shift pattern covering a pattern from 7am to 8pm (you would work a 9 hour shift within those hours with an hour for lunch) and a one in three weekend shift.

This role is working 24 hours per week, 3 days per week (8 hour days excluding lunch) following a rotational shift pattern.

As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day at our office in Colchester, Essex. We're a nice bunch though so you should have fun!

Quick apply

Refine Your Search

customer support & client services occupations jobs in elmswell, sfk

Customer Service Advisor - Part Time, Fixed Term Contract

Customer Service Advisor

Customer Services Advisor

Customer Service Advisor

Energy Operations Executive FTC 6 month FTC

Customer Service Coordinator

Investigator

Customer Services Administrator

Customer Service Manager

Account Executive - Part time

Customer Service Advisor

Client Support Manager (FTC)

Independence and Wellbeing Advisor

Apprentice Pensions Assistant

Customer Care Executive

The Hub Administrator

Client Support - Management Services

Junior Service Delivery Manager

Customer Service & Acquisitions Lead

Multinational Client Management Associate Global Specialist

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