Front desk coordinator Work, Jobs in Eng (with Salaries)

Patient Concierge Coordinator
Fortius —London
- Full-time
- Hospitality
- Hotel
- Continuous improvement
Quick apply
Receptionist & Helpdesk Coordinator
Rapport —London
- £20,545 a year
- Part-time
- Continuous improvement
- Front desk
- Training & development
- Employee assistance programme
9d
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
8d
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
2d
Events & Workspace Coordinator (Premier Park Studios)
NEXT —London
- Full-time
- Computer literacy
- Front desk
- Cleaning
2d
New Patient Co-Ordinator / Dental Receptionist
Primadent —Liverpool
- From £12.71 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Profit sharing
Quick apply
GP Receptionist / Care Coordinator (Part-Time, 2 Posts Available)
Queensway Surgery —Southend-on-Sea
- £12.75 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Front desk
Quick apply
Front Desk Coordinator
Hentons —Leeds
- £23,900 - £25,000 a year
- Full-time
- Inventory control
- Microsoft Office
- Continuous improvement
- Gym membership
- Sick pay
Quick apply
6d
Clinic Co-ordinator and receptionist
Zen Healthcare —London
- £13.55 - £16.00 an hour
- Full-time
- Computer literacy
- English
- Microsoft Office
- Store discount
- Profit sharing
Quick apply
16h
Dental Receptionist/Administrator/Treatment Coordinator
Thousand Smiles —London
- £15 - £16 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Front of House Coordinator
Institute of Psychoanalysis —London
- £10,350 a year
- Temporary
- Front desk
- In-person
- Flexible schedule
Quick apply
Office Co-ordinator Receptionist
Charlesons —Ilford
- Part-time
- Microsoft Word
- Writing skills
- Research
Dental Receptionist/New Patients' Coordinator
Gatley Park Dental Practice —Cheadle
- From £12.80 an hour
- Full-time
- Computer literacy
- Cleaning
- In-person
Quick apply
8d
Dental Receptionist/Patient Care Coordinator
PERFECT SMILE —Wokingham
- From £12.71 an hour
- Full-time
- Cleaning
- Computer skills
- In-person
- Employee discount
Quick apply
Front of house/Social Media coordinator
Modern Synergy —Wolverhampton
- £13.38 an hour
- Part-time
- Front desk
- In-person
- Communication skills
Quick apply
9d
Sales & Lettings Receptionist/Sales Co-ordinator
Battersea Academy for Skills & Employment —London
- Full-time
- Microsoft Outlook
- Organisational skills
- Front desk
- Employee discount
7d
Medical Receptionist & Practice Coordinator
Ben Cohen Osteopathy —Epping
- £13.75 - £14.20 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Travel
- Employee discount
Quick apply
Receptionist and Workplace Experience Coordinator
The Fidelis Partnership —London
- Full-time
- Microsoft Outlook
- Front desk
- Cleaning
Clinic Receptionist & Operations Coordinator
CORTEXCURE LIMITED —Kingston upon Thames
- From £22,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
Quick apply

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Patient Concierge Coordinator

Fortius -
London

Quick apply

Job details

Full-time

Qualifications

Care record keeping
Collaborate with healthcare professionals
Hospitality
Integration of care pathways
Travel arrangements
Clinical record keeping
Stakeholder collaboration
Client engagement
Stakeholder liaison
Patient appointment coordination
Internal department liaison
Patient service
Continuous improvement
Organisational skills
Patient-centred care
Customer interaction
Multidisciplinary collaboration
Patient record updating
Managing patient records
Medical terminology
Communication skills

Full job description

We are seeking an enthusiastic and highly organised Patient Concierge Coordinator to join our patient services team.

As part of the exciting launch of our brand-new Fortius Concierge Department, this role is key to shaping and delivering a dedicated, white-glove service for our most elite clients. Whether supporting professional sports figures, ultra-high-net-worth individuals, high-profile figures, or patients who simply want an elevated level of personalised care, you will help set the benchmark for our premier of this type of service offering.

You will work alongside our Consultants, Medical Secretaries, Surgical Coordinators, and Clinic Teams to handle everything behind the scenes and on the floor. From fast-tracking bookings to arranging private transport and luxury stays, your job is to take the stress out of their care pathway and make sure every touchpoint feels exceptional.

The successful candidate must be agile and able to flex their skills across five different sites and deliver their work with a ‘patient first’ mindset at all times.

Key Responsibilities

VIP Patient Experience & High Profile Patient Care

Deliver a consistently high‑quality, personalised service to all VIP patients, ensuring their comfort, privacy, and expectations are exceeded at every stage.

Provide a professional meet‑and‑greet service, escorting VIP patients through appointments, diagnostics, and pre‑/post‑operative processes.
Act as the single point of contact for VIP patients, their EAs, agents or family offices, managing all enquiries, requests, and communications promptly and professionally.
Coordinate bespoke VIP requests such as hotels, transport, hospitality, scheduling preferences, and all other special requests.

Patient Journey & Coordination

Manage the full administrative pathway for VIP patients, including first request contact, appointment booking, pre‑assessment coordination, surgical scheduling, and follow‑up arrangements, in collaboration with consultant medical secretaires as appropriate.
Liaise with consultants, nursing teams, theatre staff, and administrative colleagues to ensure VIP needs are clearly communicated and met without delay.
Monitor patient progress throughout their visit, proactively identifying and resolving issues to maintain a smooth and stress‑free experience.

Documentation & Compliance

Ensure all required documentation is completed accurately and in a timely manner, including registration/admission forms, consent forms, medical questionnaires, and legal compliance paperwork.
Maintain accurate and up‑to‑date patient records, ensuring all interactions and service requests are logged appropriately.
Uphold strict confidentiality and discretion at all times, adhering to GDPR and internal privacy protocols.

Operational Excellence

Support the coordination of diagnostic tests, imaging, and pre‑operative requirements, ensuring timely completion and clear communication with patients.
Gather and monitor VIP patient feedback, identifying opportunities to enhance service quality and contributing to continuous improvement initiatives.
Work collaboratively with the wider clinic team to uphold service standards and ensure a cohesive, high‑performing VIP service offering.
Supporting the Head of Customer Experience across key operational projects

Key Competencies

Stakeholder Collaboration - Builds trust with Consultants, Medical Secretaries, and internal teams to deliver unified patient care
Customer Focus - Delivers outstanding service with empathy and attention to detail.
Professionalism & Discretion - Maintains confidentiality and handles sensitive information appropriately.
Communication - Adaptable, clear, calm, confident in every interaction.
Logistics & Planning - Manages complex schedules and competing demands effectively.
Team Collaboration - Works well with multidisciplinary teams to support seamless patient care.
Resourcefulness - Anticipates bottlenecks and solves problems before they impact the patient

Essential

Proven experience in a luxury patient‑facing or customer‑facing role within healthcare, hospitality, luxury services, or similar.
Demonstrated success managing end-to-end premium client/member experiences with measurable impact on satisfaction
Exceptional communication and interpersonal skills, with the ability to build rapport quickly and professionally.
Strong organisational ad operational skills with the ability to manage multiple priorities and work under pressure.
Experience handling sensitive information with a high level of discretion, professionalism, and emotional intelligence.
Ability to remain calm, proactive, and solution‑focused in a fast‑paced environment.

Preferred

Background in a private healthcare.
Established knowledge of London’s luxury hotel, executive travel, and private transport options

Knowledge of medical terminology and/or orthopaedic pathways.
Experience writing and developing SOPs and service standards

Quick apply

Refine Your Search

front desk coordinator jobs in eng

Patient Concierge Coordinator

Receptionist & Helpdesk Coordinator

Part Time Receptionist/Clinic Coordinator

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

Events & Workspace Coordinator (Premier Park Studios)

New Patient Co-Ordinator / Dental Receptionist

GP Receptionist / Care Coordinator (Part-Time, 2 Posts Available)

Front Desk Coordinator

Clinic Co-ordinator and receptionist

Dental Receptionist/Administrator/Treatment Coordinator

Clinic Coordinator / Receptionist for Skin Clinic

Front of House Coordinator

Office Co-ordinator Receptionist

Dental Receptionist/New Patients' Coordinator

Dental Receptionist/Patient Care Coordinator

Front of house/Social Media coordinator

Sales & Lettings Receptionist/Sales Co-ordinator

Medical Receptionist & Practice Coordinator

Receptionist and Workplace Experience Coordinator

Clinic Receptionist & Operations Coordinator

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