Document specialist Work, Jobs in Fitzrovia, Gtl (with Salaries)

Student Hub Administrator
Imperial College London —South Kensington
- £38,608 - £41,666 a year
- Full-time
- Microsoft Office
- Organisational skills
- Annual leave
13d
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
6d
Campus Operations Administrator - HACKNEY, LONDON
Bath Spa University —London
- £29,588 - £33,002 a year
- Weekend availability
- Hybrid work
- University
- Front desk
- Annual leave
- Employee assistance programme
1d
Public Health Specialists, Trainees, Students & Advocates! Volunteer with Blossom Group
THE BLOSSOM GROUP ASA CIC —London
- Part-time
- Research
- In-person
- Communication skills
Quick apply
Administrative Assistant
Duncan Lewis —London
- £23,150 a year
- Monday to Friday
- No experience needed
- Administrative experience
- Organisational skills
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Recruitment Administrator
Flannery Plant Hire —Wembley
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Support Team Assistant
Sodalis Capital Ltd —London
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Life insurance
Quick apply
2d
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
System Administrator
i-Jobs —London
- £31.38 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Work from home
Quick apply
2h
Operations Assistant
Vantage Global Health Limited —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Google Suite
- Research
- Administrative experience
Quick apply
2d
Customer Experience Administrator
Tapi —East London
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Office Administrator
Facing The World —Fulham
- £28,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Trainee Recovery Worker – City & Hackney
Turning Point —London
- £28,406 - £31,832 a year
- Full-time
- Annual leave
9d
Business Administration Apprentice - Developer Contributions Team
Lewisham Council —London
- £27,010 a year
- Full-time
- Hybrid work
- Customer service
- Maths
- Data entry
- Employee discount
Collections Care and Access Coordinator
Victoria and Albert Museum —London
- £35,561 - £36,500 a year
- Communication skills
- Employee assistance programme
- Employee discount
14d
Forensic Administrator
Metropolitan Police —Lambeth
- £33,219 - £36,228 a year
- Full-time
- English
- Continuous improvement
- Data entry
13d
Operations Support Specialist - Print and Mail
Ricoh —London
- Customer service
- Computer literacy
- Quality control
Data Administration Apprentice
QA Apprenticeships —London
- £23,132 a year
- Hybrid work
- Microsoft Word
- Writing skills
- Data analysis skills

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Student Hub Administrator

Imperial College London -
South Kensington

Apply Now

Job details

Full-time
£38,608 - £41,666 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer communication
Inbound customer enquiry call handling
Student information system
Internal department liaison
Microsoft Office Suite
Microsoft Office
Client services
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration

Full job description

Job number

ACA00521

Faculties

Academic Services

Departments

Registry

Salary or Salary range

£38,608 - £41,666 per annum

Location/campus

South Kensington and White City Campus - On site only

Contract type work pattern

Full time - Fixed term

Posting End Date

31 Aug 2026

About the role

Do you have excellent customer service skills and a talent for making people feel supported, even when things get complicated? Imperial College London is looking for a Student Hub Administrator to be a first point of contact for students at one of the world's leading universities, helping them navigate everything from fee payments to visa documentation.

Working across our South Kensington and White City campuses, you'll be part of a friendly, fast-paced team resolving student queries face to face, by phone, email and online, turning what could be a stressful moment into a positive experience.

What you would be doing

You will be the friendly, knowledgeable face of the Student Hub, helping students, parents and visitors resolve queries that span the full breadth of university life, academic, financial, social and welfare. Day to day, you will:

Manage, resolve or triage enquiries within agreed service levels, working closely with specialist teams such as Admissions, Student Financial Support, Student Records and International Student Support.
Take student tuition fee and accommodation payments accurately and in line with financial procedures.
Support the university's visa compliance checks and keep student records up to date in the Student Records System in relation to visa documentation.
Process and issue official documentation, such as statements of registration and proof of student status, working closely with other Registry teams.
Check student documentation and identification to support wider student administration processes.
Record every enquiry accurately in the enquiry management system to support monitoring and service improvement.
Provide calm, supportive guidance to anxious students and handle difficult situations with tact and assertiveness.

What we are looking for

You don't need to have worked in higher education before, what matters most is your ability to deliver a brilliant customer experience. We are looking for someone who can demonstrate:

Experience in a similar role, ideally within a student enquiries or customer-facing environment.
A responsive, customer-focused approach across telephone, email and face-to-face interactions.
Excellent organisational skills, with a high level of accuracy and attention to detail.
The ability to manage several tasks at once, meet tight deadlines, and prioritise effectively.
Strong IT skills, including confidence with Microsoft Office and the ability to pick up new systems quickly.
A flexible, self-motivated approach and the ability to build effective working relationships across a large organisation.
Sensitivity and discretion when handling confidential information, and an awareness of cultural diversity.

What we can offer you

The opportunity to build your career at a world-leading institution and be part of our mission to use science for humanity.
A sector-leading salary and remuneration package, including 41 days' annual leave and generous pension scheme.
A flexible working policy from day one, generous family leave, on-site leisure facilities and a cycle-to-work scheme.
Interest-free season ticket loans for travel.
A diverse, inclusive and collaborative work culture, with staff networks and wellbeing resources to support you.

Further information

This is a full-time (35 hours per week) fixed term post until 31 July 2027.

Candidates are required to complete and online application. CVs alone will not be considered.

If you require any further details about the role, please contact: James Balloch, Director of the Student Hub at [email protected]

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at [email protected]. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages.

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.

Apply Now

Refine Your Search

document specialist jobs in fitzrovia, gtl

Student Hub Administrator

Project Aconex Administrator

Campus Operations Administrator - HACKNEY, LONDON

Public Health Specialists, Trainees, Students & Advocates! Volunteer with Blossom Group

Administrative Assistant

Business Analysts — All Levels - UK Wide

Recruitment Administrator

Support Team Assistant

IT Service Desk Apprentice

System Administrator

Operations Assistant

Customer Experience Administrator

Office Administrator

Service Desk Technician - 6 Month FTC

Trainee Recovery Worker – City & Hackney

Business Administration Apprentice - Developer Contributions Team

Collections Care and Access Coordinator

Forensic Administrator

Operations Support Specialist - Print and Mail

Data Administration Apprentice

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