Office-based in Milton Keynes | Permanent | Part-time 33.5 hours per week
Work pattern: Mon - Thurs 9.00-17.00 with half an hour lunch, Fri 9.00-12.30 | £23,447.32 per annum
MK Act is seeking a compassionate candidate to join our refuge team doing dual roles. You will support residents day-to-day, complete assessments, deliver support plans and contribute to a safe, recovery-focused environment. You will also support survivors moving on from refuge into safe, independent housing. The role ensures continuity of care following crisis support, enabling survivors and their children to establish stable homes, access essential services, and maintain long-term safety and wellbeing.
The post holder will work in a trauma informed, person centred way, offering practical, emotional and advocacy support throughout the resettlement process.
Key responsibilities of the Family Support Worker/Resettlemnt Officer:
1. Client Support & Case Management
- Provide tailored one‑to‑one support to survivors preparing to move into new accommodation.
2. Practical Resettlement Support
- Liaise with housing providers, local authorities, and landlords to coordinate move‑on arrangements.
- Support survivors with practical tasks such as setting up utilities, furnishing accommodation, and accessing grants where eligible.
- Work with clients to build routines and structures that promote long-term stability and household management.
3. Multi‑Agency Partnership Working
- Work collaboratively with external partners including Milton Keynes City Council Housing Solutions, social care, health services, schools, and specialist domestic abuse services.
- Represent MK‑ACT in multi‑agency meetings where required
- Advocate for service users to ensure their safety, needs and voices are prioritised within multi‑agency plans.
4. Safeguarding
- Identify and act on safeguarding concerns for adults and children, in line with MK‑ACT policies and statutory guidance.
- Escalate concerns promptly to appropriate safeguarding leads and agencies.
5. Monitoring, Recording & Reporting
- Maintain accurate case notes, risk assessments, support plans, and relevant documentation for monitoring and compliance.
- Contribute to internal reporting requirements and service performance data.
- Ensure confidentiality and data protection compliance in all record‑keeping.
- Complete risk assessments and support plans, ensuring safety planning remains central to all interventions.
- Assist survivors in understanding tenancy rights, responsibilities, and navigating housing-related issues.
- Support clients to access essential services including GP registration, schooling, benefits, employment, education, and community resources.
- Provide emotional support and wellbeing-focused interventions to promote recovery, resilience, and independence.
General responsibilities
- To carry out any administrative tasks necessary to comply with the job description.
- Participate in the 24-hour on call service
- Report repairs and maintenance to BPHA and monitor progress
- Liaise with contractors
- Ensure flat voids are reported and completed within the permitted time frame
- Support volunteers working within the refuge
- Participate in bimonthly case management
- Attend all meetings and training as requested by the Senior FSW / Refuge Manager
- Attend regular S+S sessions
- Ensure that security of information is maintained and complies with the requirements of the Data protection Act
About you:
You are empathetic, organised and confident supporting individuals with varied needs.
Essential Skills:
- Understanding of domestic abuse, coercive control, trauma-informed practice, and the impact on survivors and children.
- Experience supporting vulnerable individuals through case management or resettlement.
- Strong knowledge of safeguarding policies and processes.
- Ability to work independently and manage a caseload effectively.
- Excellent communication and interpersonal skills, with the confidence to work with multiple agencies.
- Ability to maintain professional boundaries, handle sensitive information, and remain resilient in demanding situations.
Desirable Skills:
- Experience in housing, social care, domestic abuse services, or specialist advocacy.
- Knowledge of tenancy sustainment, benefits, and local authority processes.
- IDVA/DAPA qualification or willingness to undertake relevant training.
- Additional language skills and an understanding of the needs of GMH communities.
Reports Into: Refuge Manager/Deputy Refuge Manager
Direct Reports: None
Our Mission
MK-ACT is an independent charitable organisation that works to protect adults and children from domestic (and sexual) violence and abuse by providing a range of high quality support services, including places of refuge for women and children who have experienced or are at risk of DA, and working to empower and encourage survivors to rebuild their lives, free from violence and abuse.
Our primary purpose is to address domestic abuse as experienced by those of all genders through our activities and services. In acknowledgement of the gendered nature of domestic abuse, our focus is on women and child survivors of domestic abuse.
Our Aims
- To provide a range of high quality and effective support services for adults and their children who have experienced, or are at risk from, domestic (and sexual) violence or abuse.
- To ensure equality of access to relevant services provided by MKACT.
- To promote cohesive inter-agency working and strengthening partnership working to develop strategies that will enhance the safety of and improve services for survivors and their children.
- To enhance social justice by raising awareness and supporting campaigns for better laws, policies and services designed actively to prevent domestic and sexual violence, and/or to mitigate the impact of such experience.
- To monitor standards and continually strive to improve our services.
“The quality of our service is only ever as strong as the team behind it. By investing in team development and building trust within our organisation, we ensure that every individual we support receives the care, dignity, and professionalism they deserve.” - Sue Burke, CEO
Our Values
Dignity and Respect: We respect the human rights and dignity of each individual using our services, ensuring our work is informed by their testimony and places the highest priority on their safety.
Empowerment: We are committed to providing user-centred services that address clients' needs and aspirations and contribute to their empowerment to determine their own and their children's lives.
High Quality: We are committed to delivering high quality and effective services based on the principles of informed decision-making and supported autonomy for clients, and mutual aid.
Cooperation and Collaboration: We value co-operation and collaboration in partnerships with other agencies that enable us to deliver positive outcomes for survivors and their children.
Diversity: We value the diverse contributions of all our staff, volunteers and stakeholders towards the achievement of our aims.
Our Benefits:
- Pension & Contribution
- Development opportunities
- 25 Days holiday
- Training opportunities
- Regular 121 and clinical supervision
- Sick pay
- Free eye tests
- Supportive work environment
- Wellbeing strategy and monthly activities
- Staff socials
- Your birthday off to celebrate!
Taking the next step in your application...
MK Act is an equal opportunities employer committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is subject to safer recruitment procedures and regulations and an enhanced DBS check and is open to female applicants only under Schedule 9 (Part 1) of the Equality act 2010.
As part of our commitment to fair and consistent recruitment, we do not accept CVs.
Please complete the application form using the link below. Please note that any applications submitted without the form will not be considered.
https://form.jotform.com/253233664598063
Closing date for applications is Friday 11 September 2026 at 12pm
Interviews held in person or online
If you have any questions or would like to find out more, please reach out to us at [email protected]
Job Type: Part-time
Pay: £23,447.00 per year
Expected hours: 33.5 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
