Business support manager Work, Jobs in Flixton, Gtm (with Salaries)

Complaints Associate (6 month Fixed Term Contract)
Arch Capital Group Ltd. —Manchester
- Full-time
- Analysis skills
- Organisational skills
1h
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
11d
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
Inventory Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
5d
Business Operations Excellence Manager
STOA Business Services Ltd. —Manchester
- £88,000 a year
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
12d
Finance Manager
Contract Services R & R Ltd —Manchester
- £45,000 - £50,000 a year
- Microsoft Excel
- Accounting
- Organisational skills
- Flexible schedule
Quick apply
7d
Regional Operations Director - Places Leisure
Places for People —Manchester
- £80,000 - £90,000 a year
- Travel
- Contracts
- Leadership
- Annual leave
- Employee discount
Regional Manager
ForeverCare —Manchester
- £60,000 a year
- Monday to Friday
- Organisational skills
- Time management
Quick apply
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Lead Customer Experience Manager
Sainsbury's —Manchester
- £36,250 a year
- Management
- Leadership
- Employee discount
9d
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
Corporate Account & Business Development Manager
IP Exchange MSP Limited —Stretford
- £37,500 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
- Referral programme
- Sick pay
Quick apply
6d
Procurement Officer
Trafford Council —Trafford
- £28,598 - £39,862 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home
11d
Divisonal Planner
Bid Group ltd —Bolton
- From £13.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior Manager - Business Services Procurement - 12-month FTC
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Operations Support Manager
Envipco —Warrington
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Analysis skills
Quick apply

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business support manager jobs near flixton, gtm

Complaints Associate (6 month Fixed Term Contract)

Arch Capital Group Ltd. -
Manchester

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Analysis skills
Organisational skills
Root cause analysis
Certificate in Insurance

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Tasks and Responsibilities

Promote a culture of compliance by raising awareness of compliance and regulatory matters and encourage adherence to applicable laws and regulations.
Ensure complaints are investigated promptly, fairly and in line with all company procedures and regulatory expectations whilst promoting a culture to ensure the same across the business.
Analyse complaints, providing insights in product, team, and service performance and performance against market peers Ensuring robust and operational complaints policies and procedures are embedded across the business.
Support the embedding of an effective root cause analysis mechanism.
Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with the Complaints Manager, and colleagues in Compliance to identify poor customer outcomes and drive necessary change either at product or functional level.
Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs.
Support regulatory complaint reporting, liaising with the Compliance Function.
Support the management of the handling of complaints from the initial complaint through to conclusion.
Support the Complaints Manager in the complaints process, ensuring that policy changes and efficient processes are implemented.
Collaborate with the Compliance Function with a view to implementing relevant amended or additional legislation or regulation in respect of complaints.
Liaise with colleagues in the Compliance Function to provide complaints training throughout the business to ensure that all staff understand how to identify a complaint and are aware of the process that they should follow.

Role Requirements & Skills

Skills / Competencies

Demonstrate a high level of problem solving and the ability to resolve issues.
Demonstrate a risk based methodology in work methods and reporting.
Strong analytical skills.
Ability to manage own workload, prioritising tasks appropriately and ensuring that SLAs are achieved.
Strong interpersonal skills to deal with challenging issues and provide the right outcome for customers and the business and the ability to communicate effectively with a wide range of people face to face and over the telephone.
Strong attention to detail and excellent organisational skills
Strong Root cause analysis and data reporting experience
Strong reporting and MI knowledge

Qualifications

Ideally degree educated

Experience

Knowledge and understanding of FCA and Lloyd’s procedures, specifically around complaints
Working knowledge of Aptean Respond a plus
Complaints handling experience within the insurance industry
CII a plus in lieu of business experience.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

Apply Now

Refine Your Search

business support manager jobs in flixton, gtm

Complaints Associate (6 month Fixed Term Contract)

Regional Operations Manager

Team Leader

Inventory Manager

Operational People Manager

Business Operations Excellence Manager

Contact Centre Executive

Finance Manager

Regional Operations Director - Places Leisure

Regional Manager

Commercial Support Manager

Assistant General Manager-Experience & Innovation

Lead Customer Experience Manager

Customer Service Operator

Corporate Account & Business Development Manager

Procurement Officer

Divisonal Planner

Senior Manager - Business Services Procurement - 12-month FTC

Operations Specialist Support Team (OSST) HOLMES Indexer

Operations Support Manager

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