Head of customer experience Work, Jobs in Fylde (with Salaries)

Fashion Concession Manager
Dobbies —Preston
- £30,000 - £32,500 a year
- Full-time
- In-person
- Training & development
- Retail management
Quick apply
2h
Commercial Kitchen Manager
Fairhaven Golf Club —Lytham St. Annes
- £35,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Annual leave
Quick apply
Hospitality & Events Co-ordinator
Blackpool Football Club —Blackpool
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Quick apply
2d
Branch Supervisor
Millercare Ltd —Blackpool
- From £26,000 a year
- Full-time
- Microsoft Outlook
- Management
- Up to 50% travel
- Free parking
- Employee discount
Quick apply
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Head of Projects
Evolve BG Ltd —Wigan
- Up to £70,000 a year
- PMP
- Leadership
- Communication skills
Quick apply
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
TPS Administrator
Volkswagen —Preston
- £13,218 a year
- Part-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
General Manager Designate
Trevino Lounge —Lytham
- £37,000 - £44,500 a year
- Overtime
- Bar
- Continuous improvement
- Recruiting
- Employee discount
Quick apply
Online Manager
ASDA —Blackpool
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
4d
Warehouse Operative/ Picker- Packer
MI Flues ltd —Blackpool
- From £13 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
TPS Administrator
Swansway Garages —Preston
- £13,218 a year
- Part-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Fire Risk Assessment Validator
Walker Fire and Security —Preston
- From £25,000 a year
- Part-time
- Hybrid work
- CRM software
- Organisational skills
- Computer skills
- Referral programme
Quick apply
Assistant Manager
Trevino Lounge —Lytham
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant management
- Employee discount
Quick apply
Head of Facilities Management
dnata Travel —Leyland
- Full-time
- Training & development
- Leadership
- Free parking
- Annual leave
Head of Credit Hire
The Granite Group —Liverpool
- £63,774 - £79,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
6d
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Analysis skills
- Continuous improvement
- Team management
Sales Account Manager
Graham & Brown Holdings - a family of companies —Blackburn
- £39,686 - £44,095 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Travel
Quick apply
7d
Deputy Manager
Toll House Inn —Lancaster
- Full-time
- Bar
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Quick apply

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Fashion Concession Manager

Dobbies
Preston

Quick apply

Job details

Full-time
£30,000 - £32,500 a year
2 hours ago

Qualifications

Client engagement
Window display
Fashion retail
Performance management
Retail team management
Store management
Probationary period management
Staff training
Product display styling
Customer interaction
Retail experience
Training & development
Stock replenishment
Retail management
Team motivation leadership
Add-on sales

Full job description

Reports to: Head of Multi-channel Retail

The Fashion Concession Manager will be the ultimate brand ambassador for Izabel London within the host department store. This role requires a commercial, fashion-forward leader who will drive sales through exceptional styling and high-energy customer service. Free from till duties and cashing up, the focus is entirely on maintaining impeccable visual merchandising, driving daily sales targets, and making the Izabel London department the most visually appealing and commercially successful destination on the shop floor.

Core Responsibilities

Visual Merchandising & Commercial Styling

Implement Izabel London seasonal style guides, transforming high-volume print and trend stories into highly commercial floor layouts.
Dress and style mannequins, focal points, and promotional walls to inspire customers and showcase day-to-evening dressing.
React fast to daily sales data, moving bestselling prints and key items (like dresses and knitwear) to high footfall areas.
Ensure all stock is beautifully presented, sized, and steamed to reflect the brand's commitment to great value and quality.

Sales Performance & Customer Engagement

Drive daily concession revenue by proactively approaching customers and delivering a friendly, accessible personal styling experience.
Build a loyal customer base by offering advice on fit, outfitting, and versatile styling for different body shapes.
Motivate and coach the floor team to maximise sales opportunities, focusing heavily on cross-selling accessories or matching layers.

Store Operations, Stock Management & Head Office Communication

· Ensure full adherence to all company policies and procedures including where relevant, host store procedures, with particular emphasis on health and safety of staff and customers.

· Maintain high security awareness by ensuring that all company security procedures are complied with.

· Ensure that all company and host store procedures are strictly adhered to.

· Implements any markdown and price alterations within agreed timescales

· Ensures high standards of housekeeping including maintenance of stockroom standards

· Oversee high-volume deliveries, ensuring stock is processed and floor-ready at pace.

· Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.

· Manage meticulous floor replenishment so sizes are always available to the customer.

· Provide regular feedback to the UK Head Office on product performance, customer feedback regarding fit, and local competitor activity.

People

Recruit and train new employees which meet Izabel London’s Retail standards ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed then forwarded to Head Office and Line Manager as required.
Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met
Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.
Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Izabel London.

· Ensure all team members deliver agreed service levels to customers. Maximising every sales opportunity.

· Proactively seek feedback from Hosts on performance of team and work in partnership to address any issues.

Candidate Requirements

Experience & Skills

Retail Experience: Minimum 1-2 years in a fashion retail supervisory or management role, ideally within a department store concession environment.
Visual Flair: A strong eye for commercial trends and a proven track record of creating high-impact visual displays that drive volume sales.
Communication: Outgoing and confident communicator who can build immediate rapport with customers and host store management.
Pace: Ability to thrive in a fast-paced, high-volume environment where stock turns over rapidly.

Key Performance Indicators (KPIs)

Concession Sales Targets: Meeting and exceeding weekly and monthly sales budgets.
Visual Standards: Passing brand presentation audits with top marks.
Stock Availability: Maintaining 100% floor density and accurate size availability.
Host store relationships: Maintaining excellent business relationships with the host store

Pay: £30,000.00-£32,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in fylde

Fashion Concession Manager

Commercial Kitchen Manager

Hospitality & Events Co-ordinator

Branch Supervisor

Food Service Area Manager / Brand Manager

Head of Projects

Contract Manager

TPS Administrator

General Manager Designate

Online Manager

Warehouse Operative/ Picker- Packer

TPS Administrator

Duty Operations Manager

Fire Risk Assessment Validator

Assistant Manager

Head of Facilities Management

Head of Credit Hire

Head of Supply Chain

Sales Account Manager

Deputy Manager

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