Customer support representative Work, Jobs in Gateshead, Twr (with Salaries)

Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Brand Representative - Eldon Square, Hollister
Hollister —Newcastle upon Tyne
- £10.85 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Support Contract Engineer (Document Control)
Express Engineering —Gateshead
- From £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
Registration Officer (RO) - Durham *Updated: Closing date extended*
HM Land Registry —Durham
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
Sales Assistant
Valliforecourts Ltd —Stanley
- From £13 an hour
- Part-time
- POS
- In-person
- Communication skills
- Flexitime
- Employee discount
Quick apply
Customer Service Representative
William Hill —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
12d
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
2d
Call Centre Representative
Neon Design Consultancy —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
- Recruiting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Outbound Holiday Sales Representative
Betr Outsourcing —Roker
- £24,784 - £35,000 a year
- Full-time
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
10d
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor (Full-time)
Ashford Orthodontics —Sunderland
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
2d
Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Store discount
Quick apply
4d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
Customer Advisor - Night Stock flow
B&Q —North Shields
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
4d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Sales Canvasser
Ringtons —Gateshead
- £26,669 - £36,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
2d
Sales - Sales Advisor - UK
New Look —Durham
- Part-time
- Customer service

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customer support representative jobs near gateshead, twr

Customer Advisor

Alexander Mann Solutions (AMS) -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£14.29 an hour

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Customer interaction
Multidisciplinary collaboration
Outbound calling
Communication skills

Full job description

Job description - summary

We're looking for compassionate and resilient individuals to join our Customer Support Operations team, supporting customers through some of life's most challenging circumstances.

Our Bereavement Services and Power of Attorney teams provide specialist support to customers and their representatives when they need us most. In this role, you'll manage a varied and often complex caseload, handling both telephony and back-office activities while delivering exceptional customer outcomes within a highly regulated environment.

Job description - the role

You'll take ownership of customer cases, working closely with colleagues across the bank, solicitors, charities, and other external partners to ensure every customer receives the support, guidance, and care they need.

If you're highly organised, thrive in a fast-paced environment, and combine excellent attention to detail with genuine empathy, we'd love to hear from you.

What You'll Be Doing

Taking full ownership of customer enquiries and cases, seeing them through to resolution while delivering positive customer outcomes.
Managing a high volume of inbound and outbound calls, alongside a busy caseload, whilst maintaining accuracy and quality.
Supporting customers who may be experiencing bereavement, vulnerability, or other life-changing circumstances, providing compassionate and personalised support.
Working within a regulated environment, ensuring all activities are completed accurately and in line with policies, procedures, and regulatory requirements.
Collaborating with colleagues across branches, contact centres, and specialist teams, as well as external organisations such as solicitors and charities.
Identifying customer needs and tailoring solutions to their individual circumstances.
Escalating complex cases appropriately and engaging specialist support where required.
Building strong relationships with internal and external stakeholders to create a seamless customer experience.
Sharing knowledge and best practice to support continuous improvement and team success.

Candidate Profile: Key accountabilities, skills & experience

What You'll Bring

Experience delivering excellent customer service in a fast-paced operational, contact centre, or regulated environment.
A strong sense of ownership and accountability, with the ability to manage your workload effectively and independently.
Excellent attention to detail, ensuring customer information and case activity are processed accurately.
Confidence managing multiple priorities, high call volumes, and complex cases while maintaining quality standards.
Strong communication and listening skills, with a natural ability to build rapport and demonstrate empathy.
The confidence to have sensitive conversations and support customers through difficult situations.
A collaborative approach and the ability to work effectively with colleagues and external partners.
An understanding of the importance of regulatory compliance, risk management, and delivering fair customer outcomes.
Resilience, adaptability, and a positive attitude in an ever-changing environment.

About the client

What’s on offer?

Working schedule: Monday – Friday 9am -5pm
Hourly rate: £14.29
Start date – 5th October 2026
Total hours: 35 hours per week
Contract length: 6 months
Hybrid working once Signed off by management

Office location: Leeds, Gosforth & Glasgow

Next steps

Why Join Us?

This is more than a customer service role. It's an opportunity to make a genuine difference to customers during some of the most important moments of their lives. You'll join a supportive team that values empathy, collaboration, ownership, and continuous improvement, while providing opportunities to develop your skills and build a rewarding career.

If you're passionate about helping people, take pride in your work, and can thrive in a busy, regulated environment, we'd love to hear from you.

Job Reference: AMSCWS01197

Apply Now

Refine Your Search

customer support representative jobs in gateshead, twr

Customer Advisor

Brand Representative - Eldon Square, Hollister

Support Contract Engineer (Document Control)

Registration Officer (RO) - Durham Updated: Closing date extended

Customer Service Representative

Sales Assistant

Customer Service Representative

Operational Support Officer

Call Centre Representative

Outbound Holiday Sales Representative

Assistant Manager, Kurt Geiger, Metro Gateshead

Customer Service Advisor (Full-time)

Customer Service Representative

Customer Experience Representative (Evenings and Weekends)

JUNIOR SALES ADVISOR

Venue Presentation Manager - Sunderland

Customer Advisor - Night Stock flow

IT Support Specialist

Sales Canvasser

Sales - Sales Advisor - UK

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