Reception Work, Jobs in Grasmere, Cma (with Salaries)

Helpline Officer - Kendal
Age UK South Cumbria —Kendal
- £23,441 - £25,443 a year
- Full-time
- Mentoring
- Front desk
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Reception/Administration Assistant
Cartmell Shepherd Limited —Penrith
- From £12.71 an hour
- Full-time
- Microsoft Office
- Front desk
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Front Office Manager
Rydal Hall Ltd —Rydal
- £28,000 - £30,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
1d
Receptionist/General Assistant
Stonecross Manor Hotel (Everbright Hotels) —Kendal
- £12.80 - £12.90 an hour
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
7d
Receptionist/Administrator
Hundith Hill Hotel —Cockermouth
- From £13 an hour
- Full-time
- Writing skills
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
9d
Trainee Dental Assistant
Keswick Dental —Keswick
- From £12.71 an hour
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
13d
Receptionist
Wild River Studio —Windermere Town
- £13.50 - £15.00 an hour
- Part-time
- Hybrid work
- Hospitality
- Computer literacy
- Accounting
- Work from home
- Employee discount
Quick apply
10d
Welcome Host
Langdale Chase —Windermere
- Full-time
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Outpatient Clinic Coordinator
North Cumbria Integrated Care NHS Foundation Trust —Whitehaven
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Relocation assistance
10d
Live in General Assistant
Rothay Garth —Ambleside
- £13.00 - £13.26 an hour
- Part-time
- Serving
- English
- Hotel
- Employee discount
Quick apply
4d
Clinic administrator/reception
Absolute beauty academy ltd —Cockermouth
- From £12.71 an hour
- Part-time
- Hospitality
- Sales
- Databases
- Store discount
- Flexitime
Quick apply
10d
Night Supervisor
Langdale Leisure Limited —Ambleside
- £34,000 a year
- Weekend availability
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Head Housekeeper
New Dungeon Ghyll Ltd —Ambleside
- Part-time
- Management
- Hotel
- Cleaning
- Employee discount
Quick apply
Customer Service Administrator
Alan Myerscough LTD —Ulverston
- From £13.50 an hour
- Part-time
- Customer service
- Computer literacy
- Front desk
- Employee discount
Quick apply
Guest Service Manager
Langdale Chase —Windermere
- Full-time
- Hotel
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Reception Team Leader
Langdale Chase —Windermere
- Full-time
- Hotel
- Front desk
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
16h
Night Reception Team Member - Part Time
Travelodge —Carlisle
- £13.71 an hour
- Part-time
- No experience needed
- Hotel
- Front desk
- Employee discount
9d
Hotel - Duty Manager
Premier Inn —Cockermouth
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Curator's Assistant
Lakeland Motor Museum —Ulverston
- £12.71 an hour
- Part-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Store discount
Quick apply
13d
Shift Supervisor
Bridge Hotel Ltd —Cockermouth
- From £14.50 an hour
- Weekend availability
- Computer literacy
- Hotel
- Data entry
- Free parking
- Gym membership
Quick apply
2d

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Helpline Officer - Kendal

Age UK South Cumbria
Kendal

Quick apply

Job details

Full-time
£23,441 - £25,443 a year

Benefits

Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Mentoring
Front desk
Customer interaction
Signposting to community resources
Communication skills

Full job description

Overview

We are seeking a dedicated Helpline Officer to work as a member of the Client Services team to provide vital first point of contact support for our client group, usually by the telephone but also for face-to-face drop-in clients. Provide a general assessment and effective triaging to ascertain if the client’s needs can be met by the provision of information and advice or the support to access it. Where appropriate provide the correct information or escalate to the Case Officer Team.

Responsibilities

Main Duties:

· To support the day-to-day running of the Helpline facility at Age UK South Cumbria
· To act as a first point of contact for older people in South Cumbria who call the Age UK South Cumbria Helpline for signposting/advice or any kind of support
· To receive referrals from Reception, and to cover Reception on occasion in order to act as a first point of contact for older people in South Cumbria who drop into our Resource Centre at 17 Finkle Street in Kendal
· Respond holistically and appropriately to the issues and needs identified and provide accurate, high-quality information and advice
· Liaise with the Duty Officer to ensure accuracy of advice given and for guidance as required
· Create referrals of appropriate urgency to Age UK Case Officers/Specialist teams or other relevant agencies/service providers
· Engage with clients in a friendly, courteous, prompt and appropriate manner, using excellent communication skills to always deliver high quality service
· To be aware of the particular needs of the whole range of client groups including those unable to access services directly and to refer these clients onto other services effectively
· Work as part of a team, contributing to meetings and attending relevant training
· To engage in a significant programme of training, including welfare benefit training, to equip you with the skills and knowledge required to provide a holistic response to client enquiries
· To work methodically and calmly under pressure, whilst effectively managing the demand of the service
· To access and accurately maintain electronic client records, calls and referrals ensuring compliance with the Data Protection Act, maintaining management information to assist in workload/demand profiling and to inform continuous improvements to the services provided
· Adhere to all Age UK South Cumbria Policies as indicated in the Employee Handbook
· Other such duties as may be required that are consistent with the duties and responsibilities of the post.
Part-time hours will be considered for the right applicant.

Previous applicants need not apply

There are five weeks paid holiday per year, increasing to six weeks after 5 years’ service, plus public holidays and an additional birthday day off. A health benefit scheme is available for staff after completing a probationary period of six months, and a pension scheme is available after three months’ service.

Please contact us on 01539 728118 or via email at [email protected] for an application pack. An application form must be submitted for your application to be considered.

PLEASE NOTE - We do not sponsor Visa's & this is an in person position based in our Kendal office.

Pay: £23,441.00-£25,443.00 per year

Benefits:

Company pension
Health & wellbeing programme
Store discount

Work Location: In person

Quick apply

Refine Your Search

reception jobs in grasmere, cma

Helpline Officer - Kendal

Reception/Administration Assistant

Front Office Manager

Receptionist/General Assistant

Receptionist/Administrator

Trainee Dental Assistant

Receptionist

Welcome Host

Outpatient Clinic Coordinator

Live in General Assistant

Clinic administrator/reception

Night Supervisor

Head Housekeeper

Customer Service Administrator

Guest Service Manager

Reception Team Leader

Night Reception Team Member - Part Time

Hotel - Duty Manager

Curator's Assistant

Shift Supervisor

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