Agent assistant Work, Jobs in Hatfield Heath, Ess (with Salaries)

Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
UHNW Private Client Live-In Carer & Personal Assistant
Affluency Agents —London
- £1,700 - £2,500 a week
- Part-time
- Travel
- In-person
- Care plans
- Free parking
- Sick pay
Quick apply
11d
Legal Assistant / Client Support Analyst
Juno —London
- Full-time
- Flexible schedule
Quick apply
Editorial Assistant
Hachette —London
- Communication skills
- Annual leave
- Employee discount
Legal Assistant / Client Support Analyst (Phones)
Juno —London
- £28,000 - £30,000 a year
- Full-time
- Remote
- Flexible schedule
Quick apply
Assistant Editor, Fiction (12 month FTC)
HarperCollins UK —London
- £31,500 - £32,000 a year
- Hybrid work
- Microsoft Word
- Communication skills
Quick apply
3d
Conveyancing Assistant
D&S Legal Ltd —Maldon
- £25,500 - £30,000 a year
- Full-time
- Microsoft Word
- English
- Administrative experience
- Free parking
- Gym membership
Quick apply
New Business Assistant
NPS Law —Canary Wharf
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
Trading Assistant / Desk Support (Financial Services)
Velos —London
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Organisational skills
Quick apply
11d
Music Central Assistant
WME Group —London
- Full-time
- Research
- Microsoft Office
- Communication skills
11d
Admissions Officer
Kaplan International —London
- £28,500 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Front Office Supervisor
Five Pizza Hospitality Services UK Ltd. —London
- £2,500 - £3,200 a month
- Weekend availability
- Hotel
- Supervising experience
- Conflict management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Electoral Services Assistant
Civic Recruitment Limited —Hatfield
- £20.12 an hour
- Weekend availability
- Writing skills
- Microsoft Office
- Administrative experience
Quick apply
Support Team Assistant
Sodalis Capital Ltd —London
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Life insurance
Quick apply
4d
Executive Assistant (12-Month Contract)
EY —London
- £52,000 - £78,000 a year
- Microsoft Powerpoint
- Microsoft Word
- AI
Commercial Property & Facilities Coordinator
Four Marketing Limited —London
- £35,000 a year
- Full-time
- Computer literacy
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
11d
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
Translations Editorial and Social Media Assistant
Hachette —London
- Spanish
- Social media management
- English
- Annual leave
- Employee discount
Commercial Support Assistant
AGI Global Logistics —Basildon
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
3d
Property Paralegal Document Controller
Boxpark - Head Office —Shoreditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Bar
- Organisational skills
Quick apply
1d

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Agent Support Assistant

iad UK -
Bishop's Stortford

Quick apply

Job details

Full-time
£27,000 a year

Benefits

Annual leave
Company pension

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Spreadsheets
Administrative support experience
Process improvement
Microsoft Office Suite
Administrative experience
Onboarding coordination
Organisational skills
Customer support
Customer interaction
Estate agency experience
Communication skills
Help desk

Full job description

Company Description

About iad UK

iad UK supports a nationwide network of self-employed estate agents, providing them with the systems, services and practical guidance they need to build successful local businesses.

Our Agent Support Team plays an important role in the day-to-day experience of our agents, helping them navigate our systems and processes and ensuring their enquiries are handled efficiently and professionally.

Job Description

The role

We are looking for an Agent Support Assistant to join our three-person Agent Support Team. This is a junior role offering the opportunity to develop experience in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will help self-employed agents across the UK with day-to-day enquiries, company systems and administrative processes. You will work alongside experienced colleagues who will provide training, guidance and support as you develop in the role.

This opportunity would suit someone who is organised, confident communicating by telephone and email, and motivated to provide an excellent service. Previous estate-agency experience would be helpful but is not essential.

Key responsibilities

Agent support

Provide friendly and professional first-line support to agents by telephone, email and other agreed communication channels.
Respond to routine operational enquiries and help resolve day-to-day issues.
Guide agents in using company systems, processes and business platforms.
Record enquiries accurately and ensure they are followed through to resolution.
Escalate more complex queries to the appropriate colleague while keeping the agent informed.
Build positive working relationships with agents by providing a responsive and reliable service.

Administration and systems

Maintain accurate information across our CRM and internal systems.
Process documentation and update spreadsheets, reports and internal records.
Help monitor shared inboxes and coordinate incoming requests.
Assist with system access, user accounts and routine platform enquiries.
Support the team with testing and implementing system or process improvements.
Identify recurring questions or issues that could help improve agent guidance and internal processes.

Onboarding and compliance administration

Provide administrative support during the onboarding of new agents.
Help prepare, check and maintain onboarding and compliance documentation.
Coordinate training arrangements, system access and other onboarding activities.
Process information accurately and in accordance with company procedures.
Refer compliance questions or exceptions to the appropriate team member rather than making compliance decisions independently.

Qualifications

Skills and experience

Essential

Strong organisational and administrative skills.
Clear and confident written and verbal communication.
A friendly, patient and customer-focused approach.
Good attention to detail and a commitment to accurate work.
Confidence using Microsoft Office and learning new systems.
The ability to organise and prioritise a varied workload.
A practical approach to solving straightforward problems.
A positive attitude and willingness to learn.

Desirable

Previous experience in administration, customer service or a support role.
Experience using a CRM or another business management system.
Experience within estate agency, property or a network-based business.

Full training will be provided, so we are particularly interested in your attitude, communication skills and ability to learn.

Personal qualities

Friendly, professional and approachable.
Organised, dependable and conscientious.
Calm and helpful when responding to questions or problems.
Comfortable working as part of a small, collaborative team.
Willing to ask questions and learn from more experienced colleagues.
Adaptable and positive about changes to systems and processes.

Additional Information

Work Environment
This is a full-time role based in our headquarters in Little Hadham. The position follows a 9am to 5pm schedule, Monday to Friday, with occasional flexibility required to accommodate new agent schedules or training sessions.

Why join iad UK?

You will join a supportive and experienced team while gaining exposure to a wide range of business operations. The role offers an opportunity to build valuable skills in agent support, administration, systems and property-network operations, with scope to take on additional responsibility as your experience and the business develop.

Benefits: 28 days’ annual leave, including bank holidays, and employer pension contributions in accordance with the company pension scheme.

iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

Click here to access our confidentiality policy.

Quick apply

Refine Your Search

agent assistant jobs in hatfield heath, ess

Agent Support Assistant

UHNW Private Client Live-In Carer & Personal Assistant

Legal Assistant / Client Support Analyst

Editorial Assistant

Legal Assistant / Client Support Analyst (Phones)

Assistant Editor, Fiction (12 month FTC)

Conveyancing Assistant

New Business Assistant

Trading Assistant / Desk Support (Financial Services)

Music Central Assistant

Admissions Officer

Front Office Supervisor

Electoral Services Assistant

Support Team Assistant

Executive Assistant (12-Month Contract)

Commercial Property & Facilities Coordinator

Front Desk Agent

Translations Editorial and Social Media Assistant

Commercial Support Assistant

Property Paralegal Document Controller

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