Overview
Studio & Community Manager
NOVA Wellness
Location: Dunscar, Egerton
Job Type: Full-time (37 hours per week)
Salary: £28,000–£32,000 per year (depending on experience)
Be Part of Something New and Exciting, based in Bolton
A new chapter in wellness is arriving in late Summer.
A passion for wellness…
Something exciting is launching late summer, NOVA Wellness – a studio dedicated to bringing people together to balance, move and connect. At Nova, community and human connection sit at the heart of everything we do, because wellbeing is about more than movement alone.
· When we move well, we feel better.
· When we feel better, we engage more fully with life.
· When we connect with others, we thrive.
By bringing people together through movement, mindfulness, and shared experiences, we create a space where individuals can grow, belong, and flourish.
NOVA Community
Movement is about more than exercise. It helps us build strength, mobility and resilience, supports our mental wellbeing, reduces stress, improves energy levels and enables us to continue doing the things we love for longer.
The NOVA Way… Rooted in inclusivity and compassion
We celebrate each others moves.
We inspire personal growth and challenge.
We offer a protected space to energise.
If you are an experienced wellness instructor with a proven track record in studio management, with a passion to create a world class member experience in a space which is premium, providing a quality experience by delivering leading edge wellness classes, then we want to hear from you!
Purpose of the Role
The Studio & Community Manager is responsible for creating an exceptional member experience whilst ensuring the smooth, safe and commercially successful operation of the studio.
This is a hands on role responsible for daily operations, customer experience, community building, instructor management, studio led tuition, marketing activity and income generation.
The successful candidate will live and breathe the NOVA values, creating an environment where every person feels welcome, supported and inspired to return.
Key Responsibilities
Studio Operations
- Open and close the studio each day scheduled to.
- Complete opening and closing checklists, adhering to Health and Safety procedure.
- Ensure the studio is always clean, organised and beautifully presented.
- Carry out regular health and safety checks.
- Maintain stock levels including refreshments, retail items and cleaning supplies.
- With support from Directors, liaise with contractors regarding repairs and maintenance.
- With support from Directors, ensure compliance with Health & Safety, Fire Safety and GDPR requirements.
- Manage booking software and class scheduling.
- Handle member enquiries professionally via email, telephone and social media.
- Resolve member concerns quickly and positively.
Customer Experience
- Welcome every member and visitor personally following our ‘NOVA way’.
- Build genuine yet professional relationships with members.
- Deliver an exceptional wellness and hospitality experience.
- Create a calm, premium environment.
- Encourage community engagement.
- Gather and act upon customer feedback proactively, to inform improvements.
- Ensure every class runs smoothly from arrival through to departure.
Instructor Management
Recruit, onboard and support freelance instructors, inline with NOVA resourcing policy and GDPR.
This includes:
- Verifying qualifications.
- Checking insurance.
- Maintaining copies of certificates.
- Completing onboarding documentation.
- Studio induction.
- Timetable coordination.
- Ongoing quality monitoring.
- Conducting class observations.
- Providing feedback and coaching where appropriate.
- Supporting instructors to deliver the NOVA brand consistently.
Marketing & Community Growth
Lead local marketing activity to increase awareness, engagement and memberships.
Responsibilities include:
- Planning monthly marketing campaigns.
- Managing the studio social media platforms.
- Creating engaging content including photography, reels and stories.
- With support from the directors, developing email marketing campaigns.
- Together with the Directors, maintain the website with current information.
- Building partnerships with local businesses.
- Together with the Directors, attend local community events.
- Develop referral campaigns.
- Supporting ideas for member retention initiatives.
- Promoting workshops and special events.
- Monitoring campaign performance and engagement.
Income Generation & Commercial Performance
Actively contribute to the commercial success of the business.
Including:
- Driving membership growth.
- Maximising class occupancy.
- Increasing retail sales.
- Promoting workshops and events.
- Developing corporate wellbeing opportunities.
- Building relationships with local employers.
- Creating seasonal offers.
- Identifying new ideas for income streams.
- Supporting achievement of monthly revenue targets.
- Monitoring KPIs and reporting performance to the Directors.
People Leadership / Stakeholder Management
- Build positive relationships with all freelancers.
- Foster an inclusive and supportive culture.
- Promote continuous learning and development.
- Lead regular instructor meetings.
- Support conflict resolution where required.
- Ensure the NOVA culture is consistently reflected by all team members including freelancers.
Essential Criteria
The successful candidate must have:
Qualifications
- Fully qualified Yoga Teacher with at least 150 hours experience.
- Fully qualified Barre Instructor and/or Pilates Instructor.
- Current First Aid qualification.
- Safeguarding awareness.
- Health & Safety awareness.
Experience
- Experience managing or supervising within a wellness, fitness, hospitality or leisure environment.
- Experience delivering successful social media campaigns.
- Experience creating digital content.
- Experience growing memberships or customer engagement.
- Experience using booking systems.
- Experience managing freelancers or instructors.
- Experience handling customer enquiries and complaints.
Knowledge
- Social media marketing.
- Customer service excellence.
- Health & Safety.
- Safeguarding.
- Marketing principles.
- Community engagement.
- Membership retention strategies.
Personal Qualities
We're looking for someone who is:
- Warm and welcoming.
- Calm under pressure.
- Naturally organised.
- Commercially minded.
- Creative.
- Self-motivated.
- Positive and energetic.
- Emotionally intelligent.
- Passionate about health and wellbeing.
- Highly professional.
- Detail orientated.
- Adaptable.
- Proactive.
- Trustworthy.
- Confident building relationships.
- Comfortable working independently.
Skills
- Excellent communication skills.
- Strong organisational skills.
- Social media content creation.
- Photography and video creation.
- Time management.
- Problem solving.
- Event planning.
- Relationship building.
- Sales confidence.
- Microsoft Office and Google Workspace.
- Canva (or similar design software).
- Booking software experience (e.g. TeamUp, Arketa Momence, Glofox or Mindbody).
Desirable Experience
- Running wellness retreats.
- Event management.
- Corporate wellbeing programmes.
- Retail merchandising.
- Basic photography and videography.
- Copywriting.
- Email marketing (e.g. Mailchimp).
- Paid Meta advertising.
- Local business networking.
Salary
What We Offer - Experience Dependant
- Salary of £28,000–£32,000, depending on experience
- Full-time role (37 hours per week)
- Opportunity to be part of an exciting new premium wellness brand from launch
- A supportive and inspiring working environment
- The chance to shape a thriving wellness community from day one
- Ongoing opportunities for professional development
- A role where you can genuinely make a difference to people's wellbeing
Please note: This role requires flexibility to work early mornings, evenings and occasional weekends in line with the studio timetable.
If you're passionate about creating exceptional wellness experiences and want to play a key role in being part of a brand new wellness movement, we'd love to hear from you.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free fitness classes
- Free parking
- On-site parking
- Store discount
Application question(s):
- Are you eligible to work in the United Kingdom?
- Do you have a full and clear DBS? Yes or No?
- Do you meet the minimum qualification criteria for this role? (See person specifications).
Work Location: In person
