Customer relations Work, Jobs in Henlow, Bdf (with Salaries)

Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
- Annual leave
Information Officer (career graded)
North Hertfordshire District Council —Letchworth
- £26,903 - £34,618 a year
- Call to connect
- Hybrid work
9d
Junior Sales Coordinator
Strictly Tables and Chairs Ltd —Shefford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
People Services Coordinator - 12 Month FTC
M Group —Stevenage
- CRM software
- Customer service
- Human resources
- Annual leave
- Employee assistance programme
12d
Prospect Engagement Executive
University of Hertfordshire —Hatfield
- £33,002 - £38,784 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- University
- Annual leave
Business Development Executive
SWK property services ltd —Milton Keynes
- From £25,420 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Maintenance
- Free parking
- Work from home
Quick apply
20h
Global Mobility Advisor
Leonardo UK Ltd —Luton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Flexible schedule
- Referral programme
HR & Payroll Coordinator (Nights)
GXO Logistics —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Online
Sainsbury's —Biggleswade
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Chartered Surveyor - Health Complex Caseworker
HM Revenue and Customs —Croydon
- £59,342 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Negotiation
- Work from home
5d
HR Assistant
Anglian Learning —Cambridge
- £26,403 - £28,142 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
6d
People Operations Specialist (FTC)
BSI —Milton Keynes
- Full-time
- Human resources
- Organisational skills
- SharePoint
- Annual leave
- Bereavement leave
Care Navigator
Stanmore Medical Group —Stevenage
- Part-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Senior Booking Assistant
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £25,272 - £27,476 a year
- Part-time
- Customer service
- Administrative experience
- Supervising experience
13d
HR Administrator - 6 Month FTC
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
9d
People Advisor
Vindis Group —Huntingdon
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Customer and Trading Manager - Nightshift
Sainsbury's —Biggleswade
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Accounts Assistant - Cambridgeshire - Part Time (20hrs Per Week) 12M FTC
Visiativ —Cambridge
- Part-time
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply

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Resident Engagement Coordinator

Innovus -
Bedford

Quick apply

Job details

Fixed term contract
Up to £30,000 a year
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Report writing
Microsoft Excel
Project coordination
Presentation skills
Organisational skills
Communication skills

Full job description

Job Role: Resident Engagement Coordinator

Location: Field with occasional office attendance

Hours: 35 hours per week - Monday to Friday

Contract Type: 12 month Fixed Term Contract ( Maternity Cover)

Salary: £30,000 per annum plus benefits

At Innovus we are committed to delivering market leading solutions and professional services and as a Resident Engagement Coordinator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

The Resident Engagement Coordinator is responsible for contributing to the delivery of high-quality resident engagement consultancy services across a portfolio of high-rise buildings.

This role involves the production of bespoke resident engagement strategies, undertaking compliance reviews of existing resident engagement approaches against Building Safety Act requirements and industry best practice, and supporting clients to deliver effective resident consultations during the process.

Working closely with clients, managing agents and housing associations, the Resident Engagement Coordinator will help coordinate consultation activities, analyse feedback and engagement outcomes, and produce clear, insightful assessment reports and recommendations. The role also includes supporting the delivery of client workshops to present findings, discuss opportunities for improvement, and drive continuous enhancement of resident engagement practices. Through these activities, the Resident Engagement Coordinator will contribute to stronger resident participation, regulatory compliance, and positive stakeholder relationships.

Position in Organisation

This role reports to the Resident Engagement Manager.

Main Responsibilities

Contribute to the production of consistently high-quality engagement strategies
Develop and tailor each engagement strategy, based on resident and client feedback
Conduct reviews and assessments of existing resident engagement strategies to evaluate compliance with relevant legislation, regulatory requirements and industry best practice.
Support clients in planning, coordinating and delivering resident consultation exercises across a range of residential developments.
Liaise with clients, managing agents, residents and other stakeholders to ensure consultations are delivered effectively and in accordance with agreed objectives.
Identify gaps, risks and opportunities for improvement within resident engagement frameworks and provide practical recommendations.
Analyse resident feedback, consultation responses and engagement data to identify trends, themes and areas for improvement.
Produce high-quality assessment reports, consultation findings reports and client-ready recommendations.
Support the delivery of client workshops, presentations and stakeholder meetings to communicate findings and facilitate discussion on resident engagement improvements.
Assist in developing engagement action plans and implementation recommendations arising from strategy reviews and consultation outcomes.
Ensure all consultancy outputs are delivered to a high professional standard, within agreed timescales and in line with Innovus quality expectations.
Maintain accurate records – ensuring accurate completion numbers in order to reflect proposed billing
Contribute to accurate and thorough progress reporting, to include completed and in progress strategies
Stay up to date with legislation changes in relation to building safety, and more specifically, resident engagement.

Technical Skills and experience

Excellent communication and presentation skills
Ability to analyse qualitative and quantitative feedback and present findings clearly and concisely.
Experience using Microsoft Forms, Microsoft Excel, PowerPoint and Word
Strong report-writing skills with experience producing client-facing documents and recommendations.
Experience facilitating client meetings.
Strong organisational and project coordination skills with the ability to manage multiple projects and deadlines.
Understanding of leasehold management is desirable
Understanding of the Building Safety Act 2022 and resident engagement requirements is desirable.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

#123

Pay: Up to £30,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

customer relations jobs in henlow, bdf

Resident Engagement Coordinator

Employee Relations Advisor

Information Officer (career graded)

Junior Sales Coordinator

People Services Coordinator - 12 Month FTC

Prospect Engagement Executive

Business Development Executive

Global Mobility Advisor

HR & Payroll Coordinator (Nights)

Customer and Trading Manager - Online

Chartered Surveyor - Health Complex Caseworker

HR Assistant

People Operations Specialist (FTC)

Care Navigator

Senior Booking Assistant

HR Administrator - 6 Month FTC

Employee Relations Manager, Employee Experience & Relations UK&IE

People Advisor

Customer and Trading Manager - Nightshift

Accounts Assistant - Cambridgeshire - Part Time (20hrs Per Week) 12M FTC

I want to receive the latest job alerts for customer relations in henlow, bdf

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