Automotive service advisor Work, Jobs in Horsham, Wsx (with Salaries)

Senior Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Crawley
- Up to £37,624 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
3d
Trainee Parts Advisor
Crawfords Group —Billingshurst
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
Experienced automotive workshop controller
Tates —Brighton
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Organisational skills
- Power tools
Quick apply
3d
Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
3d
Automotive Service Advisor
ABBEY MOTOR GROUP —Redhill
- £30,000 - £36,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
- Life insurance
Quick apply
5d
Parts Advisor
Berry BMW —Thames Ditton
- £28,560.00 - £32,566.72 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Life insurance
- Referral programme
Quick apply
8d
Service Advisor
Invicta - Croydon —Croydon
- Up to £45,000 a year
- Full-time
- In-person
- Employee discount
- Life insurance
Quick apply
3d
Aftersales Advisor (maternity)
BCA —Crawley
- £14.54 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
5d
Porsche Parts Advisor
Sytner Porsche Mid-Sussex —Burgess Hill
- Weekend availability
- Communication skills
- Employee discount
Service Advisor - Mercedes-Benz Commercial - Maternity Cover
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
3d
Service Advisor
Porsche Retail Group —Guildford
- £36,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Service Advisor
H.R. Owen —West Byfleet
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Advisor
Halfords —Guildford
- £30,810 - £32,810 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
8d
Service Advisor
Winchester Motor Group —Ash
- £28,000 - £35,000 a year
- Monday to Friday
- Customer service
- Annual leave
Quick apply
12d
Car Parts Advisor & E-Commerce Assistant
Premier Supply Ltd —Guildford
- £28,000 - £31,000 a year
- Full-time
- Bilingual
- Customer service
- Organisational skills
- Employee discount
Quick apply
10d
Service Advisor
Brayley —Ewell
- Full-time
- Sales
- Referral programme
Quick apply
Parts Advisor - Guildford
Tesla —Guildford
- Weekend availability
- English
- Communication skills
Senior Parts Advisor
Snows Group —Guildford
- £27,000 - £36,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Parts Advisor
Alliance Automotive Group LV —Leatherhead
- Communication skills
- Employee discount
Quick apply
5d
Apprentice Customer Service Advisor / Bodyshop Administrator
Apprenticeship Central —Redhill
- From £320 a week
- Monday to Friday
- No experience needed
- In-person
Quick apply

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automotive service advisor jobs near horsham, wsx

Senior Service Advisor - Mercedes-Benz Commercial

Rossetts Commercials Mercedes-Benz -
Crawley

Quick apply

Job details

Permanent | Full-time
Up to £37,624 a year
3 days ago

Benefits

Profit sharing
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Driving Licence
Customer service
Organisational skills
IT
Leadership
Communication skills

Full job description

About Us

Rossetts Commercials is an award-winning Mercedes-Benz Commercial Vehicle dealership with sites in Aldershot, Crawley, Eastbourne and Worthing. We specialise in the sale of Mercedes-Benz vans and the servicing, maintenance and repair of commercial vehicles, including our electric vehicle range (EVs). Our reputation is built on delivering exceptional customer service, investing in our people and providing the highest standards of support to our customers.

We're proud to invest in our employees through Mercedes-Benz manufacturer training, ongoing development and creating a supportive working environment where people can build long-term careers. If you're looking to join a supportive team where your contribution is recognised, we'd love to hear from you.

We're currently looking for an experienced and customer-focused Senior Service Advisor to join our busy Aftersales team in Crawley.

About the Role

As the Senior Service Advisor, you'll lead the front-of-house Service Advisor team while continuing to deliver an exceptional customer experience throughout the service and repair journey. Acting as the first point of contact for customers, you'll oversee the day-to-day operation of the Service Reception, support and motivate the Service Advisors, and work closely with the Site Manager, Workshop Controllers, Technicians and Parts Department to ensure the smooth and efficient running of the workshop.

This is an excellent opportunity for an experienced Service Advisor looking to take the next step into a leadership role within a professional Mercedes-Benz Commercial Vehicle dealership.

Salary: Up to £37,624 per annum (Dependent on Experience)

Bonus: Performance-related bonus of up to £1,720 per annum

Hours: 46.5 hours per week

Working Pattern:

Monday to Friday, 8:00am - 6:00pm (1-hour unpaid lunch)
1 in 4 Saturdays, 7:00am - 1:00pm

Key Responsibilities

Lead, support and motivate the team of Service Advisors, including holding daily team meetings.
Oversee the day-to-day operation of the Service Reception, ensuring high standards of customer service and professionalism.
Welcome customers professionally both in person and over the telephone.
Book vehicle servicing, maintenance and repair work into the workshop.
Accurately prepare and manage repair orders using the dealership management system.
Carry out vehicle check-in procedures, including recording vehicle condition and customer requirements.
Keep customers informed throughout the repair process and provide regular updates.
Obtain customer authorisation for any additional work required.
Liaise with Workshop Controllers, Technicians and the Parts Department to ensure repairs progress efficiently.
Work alongside the Site Manager to monitor and manage Work in Progress (WIP), cash debt and account debt.
Arrange vehicle collections, deliveries and customer handovers.
Explain completed work and recommend future maintenance requirements where appropriate.
Ensure all workshop documentation is accurate and complete to support efficient invoicing.
Review vehicle service history and identify opportunities for preventative maintenance and upselling.
Maintain accurate technician job card write-ups to support correct billing.
Support the administration of the 24-hour breakdown service.
Deliver exceptional customer service at every stage of the customer journey while acting as a role model for the wider Service team.

About You

To be successful in this role you'll have:

Essential

Previous experience as a Service Advisor within a commercial vehicle or motor dealership.
Experience leading, coaching or supporting a team.
Excellent customer service and communication skills.
Strong organisational skills with excellent attention to detail.
Good IT and administration skills.
The ability to prioritise work in a busy, fast-paced environment.
A proactive, professional and team-focused attitude.
Full UK Driving Licence.

Desirable

Kerridge / Keyloop experience.
Mercedes-Benz Commercial Vehicle experience.
Knowledge of warranty processes and dealership systems.
Experience managing workshop performance, WIP and departmental workflow.

What We Offer

At Rossetts Commercials, we believe in recognising and rewarding our employees. As part of our team, you'll benefit from:

Competitive salary with a performance-related bonus of up to £1,720 per annum
Mercedes-Benz manufacturer training and ongoing professional development
Group Profit Share Scheme
Company Sick Pay Scheme
Death in Service benefit (2x salary)
Employee Assistance Programme
Bright Exchange Employee Discounts
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work Scheme
Staff Referral Bonus Scheme (up to £1,000)
22 days annual leave plus Bank Holidays
Long Service Holiday Award, increasing annual leave entitlement to 25 days
Birthday Day Off in 2027
Birthday, Easter and Christmas Gifts
Friendly, supportive team environment

Why Join Rossetts?

At Rossetts Commercials, our people are at the heart of everything we do. We believe in creating an environment where employees feel valued, supported and empowered to develop their careers.

Whether you're looking to further develop your leadership skills or continue your career within a premium commercial vehicle dealership, you'll be joining a business that is committed to investing in your success.

Apply Today

If you're passionate about delivering exceptional customer service, leading a successful team and would like to join one of the South Coast's leading Mercedes-Benz Commercial Vehicle dealerships, we'd love to hear from you.

Apply today and become part of the Rossetts Commercials team.

Contact [email protected] for further information.

Pay: Up to £37,624.00 per year

Benefits:

Additional leave
Company pension
Cycle to work scheme
Health & wellbeing programme
Profit sharing
Sick pay

Experience:

Commercial vehicle Service Advisor: 1 year (required)

Licence/Certification:

Full UK Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

automotive service advisor jobs in horsham, wsx

Senior Service Advisor - Mercedes-Benz Commercial

Trainee Parts Advisor

Experienced automotive workshop controller

Service Advisor - Mercedes-Benz Commercial

Automotive Service Advisor

Parts Advisor

Service Advisor

Aftersales Advisor (maternity)

Porsche Parts Advisor

Service Advisor - Mercedes-Benz Commercial - Maternity Cover

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Service Advisor

Customer Service Advisor

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Car Parts Advisor & E-Commerce Assistant

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Parts Advisor - Guildford

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Apprentice Customer Service Advisor / Bodyshop Administrator

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