Customer service representative Work, Jobs in Horsham, Wsx (with Salaries)

Office Agent - Customer Liaison
Worldwide Flight Services —Gatwick Airport
- £32,865.92 - £40,829.22 a year
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
1d
Customer Representative - Crawley
Nationwide Building Society —Crawley
- From £26,500 a year
- Full-time
- Customer service
- Banking
6d
Customer Service Specialist I
Thermo Fisher Scientific —Horsham
- Full-time
- Salesforce
- ERP systems
- English
Customer Experience Advisor (Telesales Agent)
Telecom Acquisitions Ltd. —Horsham
- £26,436 a year
- Full-time
- Customer service
- Employee discount
- Referral programme
Quick apply
6d
Customer Service Representative
LegalAndGeneral —Brighton and Hove
- £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Employee discount
Quick apply
12d
Customer Service Assistant
World Duty Free Group —Gatwick Airport
- Part-time
- Sales
- Communication skills
Quick apply
Casual Customer Service Advisor
National Express —Gatwick Airport
- £13.58 an hour
- Part-time
- Customer service
- English
4d
Customer Service Advisor
Mears Group —Crawley
- Up to £28,598.37 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
6d
Customer Service Advisor (Part-time)
The Fish Society —Guildford
- £14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
Customer Service Representative
Legal & General Investment Management —Hove
- £24,720 a year
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Employee discount
12d
Customer Service
Travail-Hiredonline —Horsted Keynes
- £23,132 a year
- Temporary
- Customer service
- Communication skills
- Free parking
- Employee discount
7d
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
5d
Customer Service Assistant
Southern Coop —Broadbridge Heath
- £12.21 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
8h
Customer Service Assistant - Part Time - Snowhill
Haskins Garden Centres —Crawley
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Restaurant
- Free parking
- Employee assistance programme
14d
Customer Service Advisor
1st Choice Mots —Rustington
- £30,000 a year
- Full-time
- Customer service
- Driving
- IT
- Employee discount
Quick apply
Customer Service/Support Representative - part time
CAE Inc. —Burgess Hill
- Part-time
- Hospitality
- Customer service
- Administrative experience
Late Night Customer Service Representative
Shrub Provisions Ltd —Brighton
- £13 - £14 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Care Co-ordinator
Thakeham Homes Ltd —Billingshurst
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Flexible schedule
- Referral programme
Quick apply
8d
Customer Service Team Leader
William Hill —Burgess Hill
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount

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Office Agent - Customer Liaison

Worldwide Flight Services -
Gatwick Airport

Quick apply

Job details

Permanent | Full-time
£32,865.92 - £40,829.22 a year
1 day ago

Qualifications

Customer service
Logistics
English
Administrative experience
Organisational skills
IT
Communication skills

Full job description

Description

Do you have knowledge or experience in the freight and cargo business?

Do you have excellent administrative support skills with high levels of attention to detail?

Do you have the ability to coordinate logistics operations, deliver exceptional customer service and maintain reliability and hard work to ensure the efficient and timely movement of goods is conducted with a commitment to safety and security requirements as required by the CAA with integrity?

Do you prioritize putting the customer first in all aspects of your work?

If so, then we have an exciting opportunity for you to join our Office Agent Team at London Gatwick. As a member of the team, you will play a crucial role in our Air Cargo Warehouse operations, where you will be responsible for providing essential administrative support diligently and timeously for all freight and cargo movement while adhering to strict security and safety regulations.

Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry.

Your main responsibilities on a day to day basis will be:-

Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
Serve as the primary liaison between customers and cargo operations.
Respond promptly to customer inquiries via phone, email, and in person.
Provide accurate information regarding shipments, schedules, and documentation.
Handle complaints and resolve issues efficiently and professionally.
Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
Track shipments in transit and provide updates to customers as needed.
Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
Capture data entries into WFS and other airlines computer systems.
Resolve any service issues that may arise during the shipping process via telephone or email.
Build relationships and liaise with customer airlines and their customers.

To be successful in this role you will need:-

Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
Customer Service experience is key to this role.
Attention to detail when providing administrative support with strong organisational skills.
Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
Air Cargo knowledge is desirable to understand the industry requirements.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

Always look out for our own and each other's safety.
Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
Comply with all relevant safety regulations and standards at all times.
Learn from mistakes and share that learning.

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences.
Offer alternative "yes" solutions to "no" situations.
Deliver service excellence and always aim to exceed customer expectations.

Respect

Appreciate everyone's background, cultural values and opinions at all times.
Actively listen and understand other's intent and point of view, especially during disagreements.
Build trusting relationships, demonstrate empathy and care for others.

Excellence

Always do the right thing. Do it right the first time.
Demonstrate extreme ownership: See it, Own it, Solve it.
Adopt a growth mindset: keep learning, stay agile, be resilient.
Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

Prioritise SATS Group's interests over one's own and department needs.
Proactively share resources, ideas and information constructively.
Build on each other's strengths and ideas to achieve win-win outcomes.

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

Pay: £32,865.92-£40,829.22 per year

Quick apply

Refine Your Search

customer service representative jobs in horsham, wsx

Office Agent - Customer Liaison

Customer Representative - Crawley

Customer Service Specialist I

Customer Experience Advisor (Telesales Agent)