Service desk support Work, Jobs in Houghton Le Spring, Twr (with Salaries)

Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Phone operative
Bon Voyage Taxis LTD —Stanley
- From £12.21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
13d
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
12d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
8d
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
11d
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Asset Supervisor
Pharos Offshore Group —Blyth
- £55,000 - £65,000 a year
- Full-time
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
11d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
Reception Administrator
UpNorth Group Ltd —Gateshead
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
Quick apply
Admin Officer (Legal Admin Support Team)
HM Courts & Tribunal Service —Gateshead
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
5d
IT Support Technician Apprentice
EC Business Solutions —Hebburn
- £18,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
2d
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
10d
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
3d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Community Housing Manager (Housing Officer)
Places for People —Darlington
- £36,194.44 a year
- Communication skills
- Annual leave
- Employee discount
9d
IT Hardware Technician Apprentice
QA Apprenticeships —Whitley Bay
- £25,272 - £27,476 a year
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
4d

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Customer Help Desk Co-ordinator

JLA -
Sunderland

Quick apply

Job details

Permanent | Full-time
£25,272 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Computer skills
Communication skills

Full job description

bout our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLA’s. The role also includes communicating with to our customer to ensure that queries are responded/resolved in a timely manner. You will have excellent attention to detail, communication and interpersonal skills.

Key tasks

Taking incoming calls from customers, engineers, and suppliers, providing support and administration service

Uploading to customer portals all relevant compliance certification and updating any job notes

Liaison with customers to ensure they are kept informed on progress and managing any issues

Review, action and update the business on the progress of customers works

Ensure all jobs are progressed by engineers within the operating system when they have been physically completed

Criteria

Raising jobs via system and passing on to the relevant dispatching team
Managing all inbound communications from customers and handling customer queries
Making outbound communication to customers to progress and resolve customer requests
Managing customer emails including being a conduit between departments if needed
Making outbound communication to customers to plan works in with them

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role
Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

Awareness of your operational and regulation risks which may impact on your role
Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Knowledge and Skills (what you know and what you can do)

Proficient level of computer skills
Excellent customer service skills
Good knowledge of the English language, both written and verbal
Good geographical knowledge

Experience (what you have done)

Working in a customer facing role
Working in time critical roles and the ability to multitask
Working in a customer service environment handling both inbound/ outbound calls and email inboxes
Effective problems solving skills

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in houghton le spring, twr

Customer Help Desk Co-ordinator

Phone operative

IT Technician Service Desk

Service Desk Agent

IT Support Technician

IT Support Assistant

Service Desk Analyst

Service Desk Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Asset Supervisor

IT Support Specialist

Paid Search Manager

Reception Administrator

Admin Officer (Legal Admin Support Team)

IT Support Technician Apprentice

1st Line IT Support Technician

IT Support Technician

Service Desk Consultant - 2nd Line (Infrastructure)

Community Housing Manager (Housing Officer)

IT Hardware Technician Apprentice

I want to receive the latest job alerts for service desk support in houghton le spring, twr

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