Business support Work, Jobs in Hounslow West, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Full Time Sales And Operations Associate
Prime Lane Shippers —Hounslow
- £29,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick apply
3d
Quality Assurance Officer
Medreich Plc —Feltham
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
BID Project Support Coordinator
Bracknell Business Improvement District —Bracknell
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
Quick apply
General Assistant - Part Time
Big Yellow Self Storage Company —Southall
- £12.83 an hour
- Part-time
- Free parking
- Employee assistance programme
Quick apply
Social Media Executive
Ovivio UK —Northwood Hills Station
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Bachelor's degree
- Free parking
- Work from home
Quick apply
Business Analyst
Air Charter Service —Surbiton
- Full-time
- Azure
- DevOps
- ERP systems
- Annual leave
Quick apply
Business Development Representative
SFS Marketing Ltd —Staines-upon-Thames
- £500 - £700 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Flexible schedule
Quick apply
4d
Crew Accommodations Supervisor
Corpay —Hounslow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
10d
Customer Service Coordinator
The HR Surgery —Thames Ditton
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Product & Event Assistant
DPA Sports Travel —Beaconsfield
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
14d
Ecommerce Customer Service Executive
Curvy Kate —Uxbridge
- £12.71 an hour
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Executive Chauffeur
Executive Travel Services Ltd —Hayes
- From £18 an hour
- Weekend availability
- Heavy lifting
- Maintenance
- Driving
- Employee discount
Quick apply
14d
Part-Time Property Administrator with Opportunity to Progress
Grantglen —Woking
- £18,000 - £20,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
Quick apply
9d
Team Member - Operations & Social Media Live Streams
Banana Trading Ltd —Watford
- £13 - £15 an hour
- Weekend availability
- Sales
- Social media management
- Warehouse experience
- Employee discount
Quick apply
9d
Telephone Sales Coordinator
Advanced Damp —Hammersmith
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
14d
Assistant Manager
Kensington Office Group —London
- £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Annual leave
Quick apply
Operations Assistant
9620146 —West Byfleet
- £26,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7d

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business support jobs near hounslow west, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

business support jobs in hounslow west, gtl

Assistant Customer Service Manager

Full Time Sales And Operations Associate

Quality Assurance Officer

BID Project Support Coordinator

General Assistant - Part Time

Social Media Executive

Business Analyst

Business Development Representative

Crew Accommodations Supervisor

IT Field Support Technician - T2 / Second Line

Customer Service Coordinator

Product & Event Assistant

Ecommerce Customer Service Executive

Executive Chauffeur

Part-Time Property Administrator with Opportunity to Progress

Team Member - Operations & Social Media Live Streams

Telephone Sales Coordinator

Customer Success Supervisor

Assistant Manager

Operations Assistant

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