Technical support occupations Work, Jobs in Hounslow West, Gtl (with Salaries)

Customer Support Associate
Feebris Ltd —London
- Bachelor's degree
- Business
- Communication skills
- Annual leave
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- 12 hour shift
- Salesforce
- Microsoft Office
- Analysis skills
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
IT Service Delivery Analyst
RHP —Teddington
- £44,659 a year
- Full-time
- Analysis skills
- Communication skills
- Time management
- Annual leave
5d
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Technical Support Specialist (Development Support)
University of Surrey —Guildford
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- University
- School
- Teaching
- Relocation assistance
2d
IT Local Support Professional
Canon —Uxbridge
- Up to £33,450 a year
- Full-time
- Microsoft Office
- SharePoint
- IT
13d
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
12d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Linux
Senior IT Support Engineer - UK - Hybrid
Brave —London
- £100,000 - £120,000 a year
- Customer service
- JavaScript
- Organisational skills
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
3d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Technical Support Engineer II
Delinea —London
- £45,000 - £50,000 a year
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
11d
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave

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Customer Support Associate

Feebris Ltd
London

Apply Now

Job details

Permanent

Benefits

Annual leave

Qualifications

Bachelor's degree
Customer support
Business
Communication skills

Full job description

Feebris is on a mission to bring high-quality clinical monitoring to patients wherever they are. As a Customer Support Associate, you'll be at the heart of that — ensuring the healthcare teams who use our platform are set up for success, supported day-to-day, and getting genuine value from every interaction with Feebris.

This is a hands-on, varied role that spans client onboarding, training, helpdesk support, and device logistics. You'll work closely with NHS sites and care settings, build strong relationships with clinical users, and act as a key link between the frontline and our product and clinical teams. If you're someone who takes pride in making things run smoothly and wants to see the direct impact of your work on patient care, this role is for you.

requirements

QUALIFICATIONS

Bachelor's degree in Business, Healthcare, or a related field

EXPERIENCE

2-3 years of experience in customer support or a similar client-facing role

NICE TO HAVE

Experience working within or alongside NHS services or clinical settings
Background in healthcare technology, digital health, or health operations

KEY SKILLS

Strong client empathy and communication skills, with a patient and professional approach to healthcare users
Technically proficient, with the ability to quickly adopt new platforms and digital tools
Proactive problem-solver who can diagnose issues and drive them to resolution independently
Highly organised, with a structured approach to process management and documentation
Comfortable working with data - able to analyse usage and produce clear, accurate reports

responsibilities

Onboard new clinical teams from our customers onto the Feebris system - sharing collateral, organising and shipping hardware, configuring the platform, and delivering training.
Deliver engaging, role-appropriate training sessions for new and existing users, keeping materials up to date and communicating platform updates clearly to clients
Manage the help desk end-to-end: respond to client queries across email, phone, and chat promptly, triage and escalate issues correctly, and ensure all tickets are resolved within SLA
Oversee the full lifecycle of Feebris hardware - provisioning, shipping, tracking active devices, coordinating returns and replacements, and maintaining accurate inventory records
Monitor platform usage across live NHS sites, flag engagement risks early, and work with the team to address them proactively, Escalate product feedback and complaints internally, ensuring the right teams have the context they need to act
Produce and distribute internal and client-facing performance and usage reports accurately and on schedule
Assist senior team members with administrative and operational tasks

benefits

Impactful work, transforming healthcare for billions of people worldwide
A mission-driven team, small but mighty and committed to making a difference
Real responsibility, having a direct, meaningful impact on a high growth business
Coaching and personal development (bi-annual performance reviews, 1:1s with senior team members)
Central London Office
Flexible working arrangements
Share Options
Unlimited time off
Sponsored quarterly team and company socials

sectionLabels

benefits

WHAT WE OFFER

description

ABOUT THE ROLE

requirements

WHAT WE'RE LOOKING FOR

responsibilities

WHAT YOU'LL DO

Apply Now

Refine Your Search

technical support occupations jobs in hounslow west, gtl

Customer Support Associate

Technical Support Specialist

IT Support Assistant

Technical Support Center Engineer

Third Line IT Support Engineer / Technical Consultant

Desktop Support Engineer

IT Intern (Part-time)

IT Service Delivery Analyst

2nd Line Technical Support Engineer

Technical Support Specialist (Development Support)

IT Local Support Professional

Senior Remote Support Engineer

Technical Support Specialist

Technical Support Engineer

Senior IT Support Engineer - UK - Hybrid

1st Line IT Support Engineer

First Line Support Engineer

Technical Support Engineer

Technical Support Engineer II

IT Support Engineer, EMEA

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