Guest service agent Work, Jobs in Isleworth (with Salaries)

Cluster Groups & Reservations Supervisor
Holiday Inn - London Brentford Lock —London
- £35,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
6d
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
Day or Night Guest Service Agent
Zedwell —London
- £23,437 a year
- Full-time
- Hotel
- Front desk
- Guest services
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance
Day Concierge
Rendall & Rittner —London
- £28,000 a year
- Full-time
- Front desk
- In-person
- Employee assistance programme
- Employee discount
Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane
Marriott International, Inc —London
- Weekend availability
- Hotel
- Front desk
- Communication skills
5d
Night Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance
3d
Front of House & Private Personal Assistant
NMI PE INVESTMENTS LTD —London
- £25,420 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
Quick apply
7d
Guest Services Agent (Receptionist)
The Langham London —London
- £29,971 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Front Office Team Member
MERCURE —London
- Full-time
- Hotel
- Restaurant
- Employee discount
Quick apply
Bartenders: Hotel Bars, Events & Private Functions
Able AI Agent Ltd —London
- £13 - £18 an hour
- Temporary
- Serving
- Bar
- Hotel
Quick apply
11d
Waiting & Banqueting Staff: Hotels & Events, Flexible Shifts
Able AI Agent Ltd —London
- £13 - £15 an hour
- Temporary
- Bar
- Hotel
- In-person
Quick apply
11d
Guest Services Agent
The Langham London —London
- £29,971 a year
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent (Weekend Cover)
Belmond —Chelsea
- Part-time
- Bar
- Hotel
- Guest services
- Annual leave
- Sick pay
Quick apply
1d
Front Desk Agent
St Martins Lane Hotel —London
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
2d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply

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Cluster Groups & Reservations Supervisor

Holiday Inn - London Brentford Lock -
London

Apply Now

Job details

Full-time
£35,000 a year
6 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Report writing
Guest relations
Internal department liaison
Accommodation booking
Relationship management
Guest services telephone call handling

Full job description

Description

As a key member of the Reservations department, you will build strong relationships through regular contact by telephone, e-mail and in person with a primary focus on group business. You will also actively seek client feedback and sales leads wherever possible. You will supervise the reservation process across multiple hotels and brands to ensure procedures and brand standards are achieved.

What You Will Do In This Splendid Role

Our team are the heart and soul of all we do. Here’s what you’ll be up to:
Financial Returns:

Ensuring individual and group reservations strategies are adhered to as set by the Line Manager.
Work closely with the Hotel Sales Manager and Regional Revenue Manager to maximize room revenue and sales.
Work with Sales Office Manager to ensure all online content is kept relevant.
Upsell services to enhance guest experience and revenue.
Convert inquiries into confirmed bookings.
Preparing reports on reservations and revenue as required for Holiday Inn Brentford Lock and Four Points Flex - Euston.

People:

Ensure that the Reservations Agent are undertaking their required tasks and supporting where required.
Liaising with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations.
Attend regular training sessions as required.
Respond to calls and email requests promptly.
Provide colleagues with weekly and monthly reports.

Guest Experience:

Ensure all emails and telephone calls are handled professional ensuring IHG one rewards members and Marriott Bonvoy members are recognised.
Ensure guests requests/history is communicated to operational departments in a timely manner
Proactively seek feedback and build relationships to drive continuous improvement in guest satisfaction.
Assist the front office from time to time.

What makes you Splendid?

We live by our values – and we’d love you to bring them to life every day:

Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
Honest - We’re looking for someone who values transparency, takes ownership, and builds trust through their actions.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
Life Assurance - peace of mind for you and your loved ones.
Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
Pension - auto enrolment into the company pension scheme.
Learning & Development - opportunities available to progress your skills and career.

About Holiday Inn - London Brentford Lock

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

Apply Now

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