Product manager Work, Jobs in Iver (with Salaries)

Consumer Care Rep
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
Technical Manager
Galeta —Hayes
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Bakery
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
12d
Training Manager – Learning and Development
Triple S Limited —Heathrow
- From £49,000 a year
- Full-time
- Hybrid work
- Project management
- Education
- Continuous improvement
- Free parking
- Life insurance
Quick apply
Product Manager
Sharp Brains —Slough
- £50,000 - £55,000 a year
- Computer Science
- Bachelor's degree
- Product management
Quick apply
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Senior Product Manager
Bunch —London
- £100,000 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- No degree
Quick apply
Group Manager
Dolce Ltd —London
- Full-time
- Management
- Up to 50% travel
- Cooking
- Employee assistance programme
Quick apply
9d
Manager - Sourcing
Wesco —Uxbridge
- Full-time
- ERP systems
- Master's degree
- Bachelor's degree
Product Manager/Officer
Kathleen Natural —London
- £20,000 - £25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Manager - Service Management Enterprise Platform
SSE —Reading
- £59,800 - £89,800 a year
- Full-time
- Employee discount
- Gym membership
9d
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Events Operations Manager
Ann Events Hire —West Drayton
- £25,000 - £50,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
- Free parking
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Senior Product Manager
API Portugal International —London
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Product Manager
JATO —Uxbridge
- Hybrid work
- Agile
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- Travel
- In-person
Quick apply
Client & Project Coordinator
Holloways of Ludlow Design & Build Ltd —Richmond
- £30,000 - £40,000 a year
- Full-time
- AutoCAD
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Onboarding Manager (Site Implementation)
Hozah —Croydon
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- Software development
Quick apply
7d
Product Strategy Manager
ZR Mind Digital Solutions —London
- £5,800 - £7,300 a month
- Full-time
- English
- Analysis skills
- Product management
- Free parking
Quick apply
OP Product Operations Manager, EMEA Region
The Pokémon Company International —London
- £54,156 - £97,543 a year
- Customer service
- Microsoft Office
- Analysis skills
- Relocation assistance
- Gym membership
6d

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Consumer Care Rep

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

product manager jobs in iver

Consumer Care Rep

Technical Manager

Training Manager – Learning and Development

Product Manager

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Senior Product Manager

Group Manager

Manager - Sourcing

Product Manager/Officer

Product Manager - Service Management Enterprise Platform

Constant Climate Executive UKIE

Events Operations Manager

Operations Manager

Senior Product Manager

Product Manager

Senior Account Manager

Client & Project Coordinator

Onboarding Manager (Site Implementation)

Product Strategy Manager

OP Product Operations Manager, EMEA Region

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