Support staff Work, Jobs in Kelbrook, Lan (with Salaries)

Customer Service Representative-12 month FTC
Silentnight Group —Barnoldswick
- Up to £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Care Assistant Days
Sanctuary Care —Colne
- £13.27 an hour
- Nursing home
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Residential Care Worker
Woodside Horizons Ltd —Keighley
- £26,350 - £30,500 a year
- Part-time
- English
- Driving
- In-person
Quick apply
SEND Teaching Assistant
Branches Education Group Limited —Burnley
- £27,656.83 - £29,442.09 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Free parking
- Life insurance
Quick apply
Female Mental Health Support Worker Keighley Based
Assisted Lives —Keighley
- From £13.20 an hour
- Part-time
- No experience needed
- In-person
- Care plans
- Paid training
- Flexitime
Quick apply
3d
SEN Learning Support Mentor
justteachers —Nelson
- £98.50 - £120.00 a day
- Full-time
- Childcare
- Experience working with children
- In-person
- Free parking
Quick apply
Employment Specialist (Individual Placement and Support)
Change Grow Live —Nelson
- £30,268.05 - £32,802.41 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Teaching Assistant Level 3
PARK HIGH SCHOOL —Colne
- £28,142 - £32,061 a year
- Part-time
- Childcare
- Experience working with children
- Classroom experience
Quick apply
11d
Sales Consultant (Furniture)
Fabb Furniture —Keighley
- £18,000 - £35,000 a year
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
13d
Support Worker
The Avalon Group —Skipton
- £12.77 an hour
- Part-time
- Driving
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
4d
Bank Youth Support Worker (Supported Accommodation
Care and Community Ltd —Burnley
- £12.71 - £14.24 an hour
- Weekend availability
- Supervising experience
- In-person
- Annual leave
Quick apply
Customer Service Advisor
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Casual Learning Support Assistant
East Lancashire Learning Group —Nelson
- £13.35 an hour
- Part-time
- Communication skills
- Free parking
- Annual leave
10d
Carer/Personal Assistant. Night & Day shifts
Baldwin Household —Blackburn
- £14.75 an hour
- Part-time
- Driving
- In-person
- Care plans
Quick apply
Team Leader
The Perfume Shop —Colne
- £14.49 an hour
- Sales
- IT
- Leadership
- Employee discount
MilkShed Supervisor - Alston Dairy
James Hall & Co Ltd —Preston
- Weekend availability
- No experience needed
- Travel
- IT
- Employee discount
- Life insurance
Quick apply
12d
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
Residential Care Assistant | Part time | Favordale | Colne, Lancashire
Lancashire County Council —Colne
- £25,949 a year
- Part-time
- Paid training
8d
Bank Care Assistant
Tanglewood Care Services —Bingley
- £12.71 an hour
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
7d

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Customer Service Representative-12 month FTC

Silentnight Group -
Barnoldswick

Quick apply

Job details

Full-time | Fixed term contract
Up to £25,000 a year
5 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Canteen
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Referral programme
On-site parking

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Silentnight is the UK’s most trusted sleep brand, renowned for quality, innovation, and comfort.

We are looking for a Customer Service Advisor to join our team on a 12 month FTC.

You will be the vital link between our customers, internal teams, and delivery partners. You’ll handle a range of customer needs — from order support to delivery coordination — with empathy, efficiency, and professionalism. You’ll uphold our core values: Trust, Integrity, Growth Mindset, Team Spirit, Positive Energy, and Service Excellence, delivering experiences that reflect the comfort and quality we promise in our products.

Key Responsibilities:

Customer Interaction & Service Excellence

Deliver friendly, knowledgeable service to customers, from retailers to end users, resolving queries and complaints promptly and professionally.
Communicate with care and empathy — especially in situations involving delayed or damaged product deliveries.
Handle inbound calls, emails, and live chats to resolve order and delivery queries efficiently, often acting as the customer’s liaison with production or logistics teams.
Take ownership of complaints, ensuring every customer feels valued, heard, and supported.
Provide honest, realistic delivery updates or solutions, and follow through on commitments to maintain trust.

Order Management & Industry-Specific Accuracy

Accurately process and update customer orders for beds, mattresses, and accessories across internal systems and customer portals.
Manually input bespoke or bulk orders from retailers, ensuring load dates align with production and delivery schedules.
Understand product variations (e.g. size, firmness, fabric) and relay accurate information to avoid manufacturing or delivery errors.
Maintain strong attention to detail when handling measurements, delivery instructions, and custom requests.

Reporting & Continuous Improvement

Ensure all customer interactions are logged accurately with proper codes to support clear reporting and trend analysis.
Update shared tools and trackers with account information to support cross-team visibility and coverage.
Escalate issues with carriers or manufacturing teams, highlighting repeat issues and helping to identify process improvements.
Embrace feedback and participate in continuous improvement initiatives to refine how we serve customers and manage internal workflows.

Team Collaboration & Flexibility

Flex across customer accounts (e.g. independent retailers, national chains, contracts, online platforms) as business needs evolve.
Collaborate with planning, production, and delivery teams to meet customer expectations and support order flow.
Share knowledge and contribute to a team culture rooted in team spirit, where support, learning, and problem-solving are shared.
Support cover during team absences or high-demand periods, always maintaining a service-first mindset.

Industry Partner & Carrier Liaison

Communicate proactively with third-party delivery partners and logistics providers to address issues, delays, or customer feedback.
Ensure accurate, respectful communication when representing the business to external parties.
Log carrier performance issues and escalate them appropriately to maintain high standards of service excellence.
Build dependable relationships with partners through transparency and accountability.

Commercial Awareness & Business Support

Be aware of product lead times and seasonal fluctuations in demand (e.g. pre-holiday delivery surges), adapting communications accordingly.
Offer insights from customer feedback that could improve retention, sales, or operational efficiency — even though this role is not sales-targeted.
Assist with ad hoc internal queries, retailer account support, and portal-related issues that arise from across the business.
Take initiative to find accurate information before responding, always delivering with integrity and positive energy.

What You Bring:

Strong communication skills and a genuine desire to help customers
High level of accuracy, particularly in data entry and product detail management
Problem-solving mindset and initiative
Proficiency in systems like CRM, order tracking, and Microsoft Office tools

Key Behavioural Competencies:

We are seeking a team member who consistently demonstrates the following behaviours:

Customer Commitment: Demonstrates genuine care for every customer interaction, going above and beyond to deliver a helpful, respectful, and memorable experience. Keeps the brand’s reputation and long-standing customer loyalty at the heart of every decision.

Collaboration: Works effectively with others, supports team goals, and values diverse perspectives. Builds positive relationships across teams and departments.

Adaptability: Responds positively to change and is flexible in approach. Remains calm under pressure and adjusts priorities when needed.

Integrity and Ethics: Acts with honesty, transparency, and respect. Maintains confidentiality and adheres to company policies and ethical standards.

Ownership and Accountability: Takes personal responsibility for resolving issues, following through on commitments, and learning from experience. Owns their performance and contributes to team goals with pride.

Goal Orientation and Results-Driven: Focuses on setting, pursuing, and achieving measurable targets and outcomes. Demonstrates determination, resilience, and a proactive mindset to reach individual and team goals while maintaining high standards. Embraces challenges as opportunities for growth and consistently works towards exceeding expectations.

Our Core Values in Action:

Trust: Keep your word, follow through, and earn confidence from customers and colleagues.
Integrity: Always act in the best interest of the customer and business, even when no one’s watching.
Growth Mindset: Welcome change, seek feedback, and look for opportunities to improve.
Team Spirit: Pitch in, collaborate, and support others — we win together.
Positive Energy: Bring kindness, enthusiasm, and encouragement into every customer and team interaction.
Service Excellence: Aim for high-quality, efficient, and memorable service in every task.

What you'll get:

23 days holiday plus bank holidays
Free parking
On site canteen
Staff discount on Silentnight products
Enhanced family friendly leave
Employee Assistance Programme
Volunteering leave

Silentnight is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Fixed term contract

Pay: Up to £25,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Referral programme

Ability to commute/relocate:

Barnoldswick BB18: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support staff jobs in kelbrook, lan

Customer Service Representative-12 month FTC

Care Assistant Days

Residential Care Worker

SEND Teaching Assistant

Female Mental Health Support Worker Keighley Based

SEN Learning Support Mentor

Employment Specialist (Individual Placement and Support)

Recruitment & Onboarding Advisor

Teaching Assistant Level 3

Sales Consultant (Furniture)

Support Worker

Bank Youth Support Worker (Supported Accommodation

Customer Service Advisor

Casual Learning Support Assistant

Carer/Personal Assistant. Night & Day shifts

Team Leader

MilkShed Supervisor - Alston Dairy

Customer Service Account Manager

Residential Care Assistant | Part time | Favordale | Colne, Lancashire

Bank Care Assistant

I want to receive the latest job alerts for support staff in kelbrook, lan

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