Client services manager Work, Jobs in Leeds (with Salaries)

Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Account Manager
Rivendell Europe Ltd —Leeds
- Full-time
- Organisational skills
- Leadership
- Time management
Quick apply
12d
Client Manager
Worknest Secure —Leeds
- Marketing
- Bachelor's degree
- Travel
- Annual leave
Account Manager – Print & Packaging
Pressision Ltd —Leeds
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
10d
Accounts Executive
Rivendell Europe Ltd —Leeds
- £27,500 a year
- Full-time
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager - Public Sector/Defence - North of England
Wifinity —Leeds
- Remote
- Sales
- Business development
- Driving
- Annual leave
Quick apply
Client Services Executive
CDS Print Services —Leeds
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Customer Support Specialist
Corefinity —Leeds
- £26,500 - £30,000 a year
- 8 hour shift
- Hybrid work
- Customer service
- Salesforce
- Administrative experience
- Profit sharing
- Relocation assistance
Quick apply
2d
Client Relations Manager
TPT Retirement Solutions —Leeds
- Organisational skills
- Communication skills
OnRent - BDR
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Sales
- Customer service
- ERP systems
Quick apply
Client Services Assistant - Print & Post
Lloyds Wealth —Leeds
- £26,200 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
4d
Senior Creative Workflow Coordinator
Williams Lea —Leeds
- Up to £55,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Referral programme
Workplace Coordinator
Pinsent Masons —Leeds
- Full-time
- Customer service
- Communication skills
- Annual leave
- Gym membership
Account Manager Lead, Client Success (CSM)
FIS Global —York
- Full-time
- Marketing
- Customer service
- No degree
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
9d
Recruitment Manager
Reed In Partnership —York
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Account Manager
JudgeService Research Ltd —Harrogate
- From £28,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
- Free parking
- Work from home
Quick apply
Lettings Negotiator
Manning Stainton —Leeds
- £23,500 - £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Referral programme
Quick apply
10d
Senior Implementation Manager
TPT Retirement Solutions —Leeds
9d

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Change & Implementation Manager

thebigword -
Leeds

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Salesforce
Facilities management
Microsoft Office
Project management
B2B
Agile
Communication skills
PRINCE2 Certification

Full job description

Job Ref: THE1117

Branch: thebigword UK - Interpreting

Location: thebigword

Salary/Benefits: £45k to £60k per annum (dependent on experience), Hybrid Working in our Fantastic Leeds Office + Other Perks!

Contract type: Permanent

Hours: Full Time

Hours per week: 37.5

Posted date: 16/06/2026

Closing date: 18/07/2026

The Role Unveiled

The Change Implementation Manager is a pivotal role responsible for planning, managing, and delivering structured change across mid-sized projects, new client implementations, and material variations to existing contracts. This person ensures that transitions are smooth, risks are managed, and all stakeholders — internal and client-side — are aligned and confident throughout the change journey.

This role is suited to someone who combines strong project discipline with excellent people and communication skills, and who thrives in environments where no two changes are the same.

Your Role in Action

Change Planning Governance

Own and maintain a change register across all active projects and implementations
Develop change management plans, impact assessments, and risk logs for each change
Define change scope, timelines, resource requirements, and success criteria
Ensure governance checkpoints are met and changes are formally approved before proceeding
Apply appropriate change frameworks (e.g. PROSCI ADKAR, or equivalent) scaled to project size

Client Implementations Contract Variations

Lead end-to-end delivery of new client onboarding where the scope differs materially from existing service designs
Manage contract variation changes from initiation through to business-as-usual handover
Act as the primary point of contact for clients during the change period, managing expectations and communications
Coordinate cross-functional teams (operations, IT, finance, HR) to deliver implementation milestones
Produce client-facing implementation plans, progress reports, and post-go-live reviews

Stakeholder Engagement

Identify all internal and external stakeholders affected by each change and develop tailored engagement plans
Facilitate workshops and briefings to build understanding and buy-in
Manage upward reporting to senior leadership and board sponsors where required
Act as a bridge between operational teams and commercial/account management functions

Risk Issue Management

Proactively identify change risks and develop mitigation strategies
Escalate blockers and issues promptly with proposed solutions
Maintain a RAID log (Risks, Assumptions, Issues, Dependencies) for all active changes
Conduct post-implementation reviews and capture lessons learned

Continuous Improvement

Develop and maintain a standard change management toolkit, templates, and playbooks
Drive improvements to how change is managed across the business based on lessons learned
Coach and upskill colleagues in change management best practice

The Perfect Match: Your Skills Talents

Essential

Demonstrable experience managing business change in a client-facing or B2B services environment
Strong project management skills with the ability to manage multiple concurrent changes
Experience managing client implementations or service transitions
Excellent written and verbal communication, including ability to produce clear plans and reports
Comfortable working with ambiguity and adapting to changing priorities
Strong stakeholder management skills at all levels, including client-side contacts
Proficient in Microsoft Office (particularly Excel, Word, PowerPoint)

Desirable

Formal change management qualification (e.g. PROSCI, CMI, or equivalent)
Project management qualification (e.g. PRINCE2, APM PMQ, or Agile equivalent)
Experience in Language Services, facilities management / technology services / outsourcing
Familiarity with CRM or project management tools (e.g. Monday.com, Asana, Salesforce)
Experience working in a mid-sized business or SME environment

Perks That Make You Smile!

See all of our amazing perks, here: https://careers.thebigword.com/pages/perks-uk

We are eradicating the final barrier of global communication!
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from those using the National Health Service to global brands across the world such as google, Honda, and Unilever.

Joining our team is not just a career, it’s being part of something much bigger!

Equal Opportunities:
At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 3 Disability Confident Leader, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity Inclusion, and our EDI Committee, click here: https://careers.thebigword.com/pages/our-commitment

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Refine Your Search

client services manager jobs in leeds

Change & Implementation Manager

Account Manager

Client Manager

Account Manager – Print & Packaging

Accounts Executive

Business Development Manager

Business Development Manager - Public Sector/Defence - North of England

Client Services Executive

Customer Support Specialist

Client Relations Manager

OnRent - BDR

Client Services Assistant - Print & Post

Senior Creative Workflow Coordinator

Workplace Coordinator

Account Manager Lead, Client Success (CSM)

Helpdesk Lead

Recruitment Manager

Account Manager

Lettings Negotiator

Senior Implementation Manager

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