Complaints manager Work, Jobs in Leicester, Eng (with Salaries)

Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
3d
Food Technical Officer
Niche Foods Ltd —Leicester
- From £35,000 a year
- Full-time
- Bilingual
- English
- Organisational skills
Quick apply
12d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Operations Manager
The Regent Health Club & Spa —Long Eaton
- From £30,000 a year
- Weekend availability
- Management
- First Aid Certification
- In-person
- Gym membership
Quick apply
8d
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
SEND Team Manager (Tribunals, Complaints and Resolutions)
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
7d
Clinical Compliance Manager
Prime Life —Leicester
- £69,080 - £73,585 a year
- Full-time
- Nursing home
- Analysis skills
- Travel
Quick apply
Assistant Manager
Five Guys UK —Leicester
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
5d
Deputy Complaints Manager
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Referral programme
1d
Transport Manager
Logistryx solutions LTD —Leicester
- £45,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
Quick apply
1d
Restaurant Manager
Heaven 4 Foodies —Leicester
- From £34,000 a year
- Weekend availability
- Management
- Customer service
- Restaurant management
Quick apply
Guest Service Supervisor
Holiday Inn Express Leicester —Leicester
- £27,000 - £28,000 a year
- Part-time
- Hospitality
- Bar
- Hotel
Quick apply
12d
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Legal & Operations Administrator
PPL PRS —Leicester
- £26,895 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Business Assistant - Inpatients
Leicestershire Partnership NHS Trust —Leicester
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Free parking
7h

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Manager

Six Spa
Wigston Magna

Quick apply

Job details

Permanent | Full-time
From £32,000 a year
3 days ago

Benefits

Employee discount

Qualifications

Hospitality
Customer service
Host/hostess experience
Supervising experience
Computer skills
Leadership
Communication skills

Full job description

Spa Manager

About the Role

We are looking for a proactive, professional, and hands-on Spa Manager to join our private luxury spa. This is a varied role that combines day-to-day spa operations with management responsibilities. You will lead by example, ensuring every guest receives an exceptional experience while maintaining the highest standards across both front and back of house.

This is not purely a management position—you will be actively involved in the daily running of the spa, working alongside the team to deliver outstanding service.

Key Responsibilities
Guest Experience & Front of House

Welcome and host guests in a warm, professional manner.
Deliver exceptional customer service throughout each guest's visit.
Manage guest enquiries, bookings, and any customer concerns or complaints efficiently.
Ensure the reception and guest areas are clean, organised, and presented to a luxury standard.
Maintain a calm, welcoming, and professional atmosphere at all times.

Spa Operations

Prepare the spa for daily operation, ensuring all facilities are clean, stocked, and ready for guests.
Carry out cleaning duties throughout the day and ensure exceptional hygiene standards are maintained.
Reset treatment rooms and communal areas between guest visits where required.
Ensure the spa operates smoothly and efficiently during opening hours.
Maintain compliance with all health, safety, and cleanliness procedures.

Team Management

Lead, motivate, and support the spa team.
Manage staff rotas and daily schedules.
Oversee staff performance, training, and development.
Delegate duties effectively and ensure all team members meet expected standards.
Foster a positive, professional, and supportive working environment.
Assist with recruitment and onboarding when required.

Back of House Management

Manage stock levels and oversee inventory control.
Order spa products, cleaning supplies, consumables, and operational equipment.
Monitor supplier relationships and coordinate deliveries.
Ensure storage areas remain organised, tidy, and fully stocked.
Complete administrative tasks accurately and on time.
Maintain operational records, checklists, and documentation.
Help develop and improve operational procedures where needed.

Business & Administrative Responsibilities

Oversee the smooth day-to-day running of the spa.
Ensure both front and back of house operate efficiently and consistently.
Monitor opening and closing procedures.
Manage cash handling and end-of-day reconciliations where applicable.
Ensure company standards and policies are followed by all staff.
Identify opportunities to improve guest experience and operational efficiency.
Liaise with the business owner regarding staffing, maintenance, stock, and operational needs.
Coordinate with external contractors or maintenance providers when necessary.
Ensure equipment is maintained and report any faults promptly.

What We're Looking For

The ideal candidate will:

Have previous management or supervisory experience, ideally within hospitality, wellness, leisure, luxury retail, or spa environments.
Be confident leading a team while remaining hands-on in daily operations.
Have excellent customer service and communication skills.
Be highly organised with strong attention to detail.
Be capable of multitasking in a fast-paced environment.
Take pride in maintaining exceptional cleanliness and presentation standards.
Be proactive, reliable, and able to solve problems independently.
Have good computer skills and experience with scheduling or booking systems (preferred).
Be flexible to work weekends, evenings, and holidays where required.

What We Offer

A friendly and supportive working environment.
Opportunity to be part of a growing luxury spa.
A varied and rewarding role with genuine responsibility.
Staff benefits and discounts (where applicable).
Opportunities for progression as the business continues to grow.

If you are organised, personable, and passionate about delivering exceptional guest experiences while leading a team by example, we'd love to hear from you.

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in leicester, eng

Manager

Food Technical Officer

Customer Care Manager

Hygiene Manager

Operations Manager

Customer Service Escalations Manager

SEND Team Manager (Tribunals, Complaints and Resolutions)

Clinical Compliance Manager

Assistant Manager

Deputy Manager

Housing & Resident Engagement Manager

Deputy Complaints Manager

Transport Manager

Restaurant Manager

Guest Service Supervisor

Duty Operations Manager

Quality Manager

Capital Account Manager

Senior Legal & Operations Administrator

Business Assistant - Inpatients

I want to receive the latest job alerts for complaints manager in leicester, eng

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