Onboarding manager Work, Jobs in Lisvane, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Deputy Manager
Phillips1924 Homecare Services Ltd —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
Quick apply
13d
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
4d
Learning and Development Coordinator
Ergesis Management and Organisational Development —Bridgend
- £2,600 - £3,100 a month
- Full-time
- Microsoft Office
- Databases
- Human resources
- Free parking
- Sick pay
Quick apply
2d
Business Support & Administration Officer
Bay Productions Ltd —Cardiff
- From £25,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
6d
Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Case Reviewer
OFGEM —Cardiff
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
10d
PMO Manager - Price Control
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
4d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
Business Operations Coordinator (Part-time)
Human Data Sciences —Cardiff
- £18,000 - £30,000 a year
- Part-time
- Human resources
- Recruiting
- Office experience
- Free parking
- Annual leave
21h
General Manager
Giovanni's Restaurant Group —Cardiff
- £40,000 - £50,000 a year
- Weekend availability
- Hospitality
- Management
- Inventory control
- Free parking
- Store discount
Quick apply
People Operations Advisor
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
10d
Legal Assistant (Commercial Property)
Howells Legal Limited —Cardiff
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Referral programme
Quick apply
People & Culture Coordinator (FTC)
IQE —Duffryn
- £26,000 - £28,000 a year
- Microsoft Outlook
- Administrative experience
- Recruiting
- Employee assistance programme
- Employee discount
Relationship Manager, Go.Compare
Future Publishing —Cardiff
- £35,000 - £40,000 a year
- Hybrid work
- Business development
- Contracts
- Flexible schedule
- Referral programme
Quick apply
Operations Resource Co-ordinator
Marshall Land Systems Ltd —Merthyr Tydfil
- £26,500 a year
- Full-time
- Computer literacy
- Continuous improvement
- Human resources
Volunteer Placements
Newport City Council —Newport
- Part-time
Regional Operations Manager
Evri —Bridgend
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
6d

I want to receive the latest job alerts for onboarding manager in lisvane, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

onboarding manager jobs in lisvane, crf

Customer Service and Office Manager

Deputy Manager

Business Manager

Learning and Development Coordinator

Business Support & Administration Officer

Senior Communications Manager

Recruitment Partner (entry/graduate level)

Lead Digital Relationship Manager

Case Reviewer

PMO Manager - Price Control

Risk Manager

Business Operations Coordinator (Part-time)

General Manager

People Operations Advisor

Legal Assistant (Commercial Property)

People & Culture Coordinator (FTC)

Relationship Manager, Go.Compare

Operations Resource Co-ordinator

Volunteer Placements

Regional Operations Manager

I want to receive the latest job alerts for onboarding manager in lisvane, crf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected