Solutions engineer Work, Jobs in Littleborough, Gtm (with Salaries)

Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
Manufacturing Engineering Project Coordinator
Safran —Burnley
- Full-time
- Hotel
- Continuous improvement
- Communication skills
- Flexitime
- Employee assistance programme
International Field Service Engineer
James Heal/ PPT UK Ltd —Halifax
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
Quick apply
Skills Development Partner
Safran —Burnley
- Full-time
- English
- Microsoft Office
- Hotel
- Flexitime
- Employee assistance programme
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Final Inspection Lead
Sulzer —Leeds
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
Master Scheduler
Sulzer —Leeds
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Mobile Multi Skilled Engineer
Evotech —Manchester
- From £45,000 a year
- Overtime
- HVAC
- In-person
- Communication skills
- Life insurance
Quick apply
11d
Multiskilled Engineer (Electrical)
Equans —Burnley
- Overtime
- Hospital
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Graduate Robotics Engineer
elix sourcing solutions —Rochdale
- £30,000 - £35,000 a year
- Monday to Friday
4d
Product Manager
CGI —Leeds
- Full-time
- Product management
- Agile
- Communication skills
Quick apply
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
6d
CAD Manager
Hexagon Consultancy Ltd —Leeds
- Full-time
- Civil engineering
- No degree
- Travel
- Annual leave
Quick apply
8d
IT Systems and Integrations Engineer
Space Dental —Wakefield
- £30,000 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
3d
3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
- Employee assistance programme
Junior Hardware Engineer
Unipart —Stockport
- £34,000 a year
- Computer literacy
- Quality control
- Computer skills
Quick apply
Workshop Engineering Specialist
Salt Separation Services —Rochdale
- £34,000 - £36,500 a year
- Full-time
- Computer skills
- In-person
- Training & development
- Life insurance
- Referral programme
Quick apply
Graduate Design Engineer
Hartwell Manufacturing Ltd —Ossett
- £28,000 - £34,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Free parking
Quick apply
13d
Account Manager (Cyber)
ARO —Leeds
- £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
- Employee assistance programme
Quick apply

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Coordination & Compliance Supervisor - Oldham

City Facilities Management (UK) -
Oldham

Apply Now

Job details

Full-time
£33,113 a year

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Sales support
Pricing
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
CAFM software
Stakeholder liaison
Incident queue management
Mentoring junior staff
CCTV
IT service management
Internal department liaison
Breakdown recovery
Fire detection and alarm systems
Electrical fault diagnosis
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Customer support
Professional development mentoring
Multidisciplinary collaboration
Training & development
Fault diagnosis and repair
Leadership
Planned maintenance
Remote diagnostics
Progress tracking
Help desk

Full job description

Location: Oldham Office

Job Function

The Service Development Lead is responsible for driving operational excellence within the fire and security service delivery function The role focuses on improving service efficiency, supporting technical decision-making, managing quotation processes, and ensuring high-quality reactive service delivery

This position acts as a key interface between engineering teams, Service Co-ordinators, Call Planners, and commercial functions, while also providing leadership, guidance, and process oversight across the service desk

Principal Accountabilities

Quote Creation & Management

Prepare accurate and timely service quotations for remedial works, upgrades, and variations
Review engineer reports and identify chargeable works opportunities
Ensure quotes are technically compliant, commercially viable, and aligned with contractual requirements
Track quotation status and follow through to conversion
Support Service Managers in identifying revenue growth opportunities
Ensure service quoted works are planned, tracked, and monitored through to completion

Reactive Call Progression

Oversee and manage the lifecycle of reactive service calls from initiation through to completion
Ensure all incoming service requests are correctly logged within Alarm Master by Service Co-ordinators / Call Planners
Ensure works are in scope, correctly prioritised in line with SLAs, and scheduled to maximise productivity
Ensure faults are diagnosed effectively and progressed without unnecessary delays
Coordinate with engineering teams and service coordinators to maintain SLA adherence
Monitor ‘in progress’ and ‘service incomplete’ jobs to ensure no return visits or out-of-scope works are missed
Escalate critical issues where service delivery is at risk
Receive and act on breached job reports, supporting re-planning and resolution to bring performance back in line
Ensure escalation and chase emails are prioritised and addressed appropriately
Monitor performance and identify process improvements in call handling and resolution

Technical Input for Call Progression

Provide technical guidance to support fault diagnosis and resolution
Assist in determining required parts, labour, and remedial actions for reactive calls
Act as the technical escalation point for complex service issues
Support queries relating to return visits and provide clear direction on required follow-up actions
Ensure compliance with relevant fire and security standards and regulations
Support remote troubleshooting to reduce site visits where appropriate

Planned Preventative Maintenance (PPM) & SLA Compliance

Ensure client PPM visits are planned efficiently and in line with contractual SLA requirements
Monitor PPM delivery to ensure completion within defined service windows
Ensure all client PPM documentation is uploaded to relevant client portals in a timely manner
Drive continuous improvement in PPM scheduling, delivery, and reporting processes

Service Desk Oversight & Coordination

Provide operational support and guidance to Service Co-ordinators and Call Planners
Assist with job queries, scheduling issues, and operational challenges across the service desk
Provide holiday and absence cover support as required
Train, coach, and mentor Service Co-ordinators / Call Planners on processes, systems, and best practices
Ensure consistent adherence to processes, systems (including Alarm Master), and service standards
Promote a proactive approach to workload management and service delivery

Tender Support

Assist the sales and commercial teams with technical input for service tenders and bids
Develop service delivery methodologies and pricing structures for submission documents
Review specifications and ensure proposed solutions meet client requirements and industry standards
Support mobilisation planning for new contracts where required

First Line Equipment Support (Escalations)

Act as the first line of technical support for escalated issues relating to systems and equipment
Provide expert knowledge on fire detection, access control, CCTV, and intruder systems
Liaise with manufacturers and suppliers for technical support and product updates
Maintain awareness of emerging technologies and recommend improvements where appropriate

Key Skills & Experience

Essential

Strong knowledge of components within fire and/or security systems (e g , fire alarms, CCTV, access control, intruder alarms)
Experience in a service delivery, coordination, or technical support role
Experience in quotation preparation and cost analysis
Strong problem-solving and diagnostic skills
Experience managing or supporting SLA-driven service environments
Ability to lead, train, and support service desk teams
Excellent communication and stakeholder management abilities
Strong understanding of service KPIs, SLAs, and operational processes

Desirable

Experience supporting tenders or bids within service environments
Knowledge of relevant standards (e g , BS 5839, NSI Gold requirements)
Familiarity with service management systems (e g , Alarm Master, CAFM tools)
Previous leadership or supervisory experience

Key Behaviours

Customer-focused with a commitment to service excellence
Proactive and solution-oriented mindset
Strong attention to detail and organisational skills
Ability to work under pressure and prioritise effectively
Confident communicator with strong written and verbal skills
Collaborative team player with the ability to influence across functions
Committed to developing others and driving continuous improvement

Performance Measures (KPIs)

Quote turnaround time and conversion rate
Reactive call resolution times (SLA adherence)
First-time fix rate
Reduction in repeat faults
Technical escalation resolution time
PPM completion rates and SLA compliance
Service desk productivity and scheduling efficiency
Contribution to service revenue growth

Apply Now

Refine Your Search

solutions engineer jobs in littleborough, gtm

Coordination & Compliance Supervisor - Oldham

Manufacturing Engineering Project Coordinator

International Field Service Engineer

Skills Development Partner

3rd Line Support Engineer

Final Inspection Lead

Master Scheduler

Level 2 Helpdesk Engineer

Mobile Multi Skilled Engineer

Multiskilled Engineer (Electrical)

Graduate Robotics Engineer

Product Manager

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

CAD Manager

IT Systems and Integrations Engineer

3rd Line Infrastructure Engineer

Junior Hardware Engineer

Workshop Engineering Specialist

Graduate Design Engineer

Account Manager (Cyber)

I want to receive the latest job alerts for solutions engineer in littleborough, gtm

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