Consultant remote work Work, Jobs in London, Eng (with Salaries)

Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
12d
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Assistant Psychologist (Sessional Bank)
Healthy Dialogues Ltd —London
- £25 - £30 an hour
- Hybrid work
- Applied behaviour analysis
- Medication administration
- Working with children
Quick apply
5d
Level 2 - IT Support Consultant
Fuse Technology Pty Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Software troubleshooting
- Microsoft Office
Quick apply
5d
Course Consultant
Think Academy International Education Ltd. —Canary Wharf
- £2,100 - £8,000 a month
- Part-time
- Hybrid work
- CRM software
- Sales
- Marketing
- Flexitime
- Work from home
Quick apply
13d
Counter Fraud Training Officer
Cifas —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Education
- Mentoring
- Organisational skills
- Annual leave
Quick apply
8d
Executive Search - Recruitment Consultant
Capax —London
- £25,000 - £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Work from home
- Employee discount
Quick apply
Associate Consultant
Drazhar Alam Consulting Group —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Health & wellbeing programme
- Flexitime
Quick apply
9h
Junior Account Executive (Graduate/Entry Level)
Pulsar Consulting Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
- Employee discount
- Life insurance
Quick apply
5d
Implementation Consultant
MEDIDATA —London
- Remote
- Analysis skills
- Travel
- Organisational skills
- Annual leave
Strategy Consultant (Freelance Pool)
This Place —London
- Remote
- Travel
Graduate Technical Consultant
TAP CXM —London
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Gym membership
Quick apply
Public Health Project Officer
UK Health Security Agency —London
- £46,310 - £52,113 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Scale-up Consultant - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £93 - £177 an hour
- Remote
- AI
Quick apply
Learning Design Consultant (Contract – UK)
Curio Group —London
- Remote
- Education
- Organisational skills
- Communication skills
Telesales / Appointment Setter (Cold Outbound) — Office Based (London)
Solar Panels London —London
- £14 an hour
- Full-time
- CRM software
- Customer service
- English
Quick apply
11d
Management consultants and business analysts
Nexgen Communication ltd —London
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
Quick apply
1d
Professional Services Consultant - UK
Fortinet —London
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Scripting
Implementation Consultant
Aria Systems —London
- Remote
- Computer Science
- Java
- SQL
Quick apply

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Customer Support Consultant - UK

Redcat Pty Ltd
East London

Quick apply

Job details

Permanent
12 days ago

Qualifications

Hospitality
Software troubleshooting
Computer hardware
Customer support
Help desk

Full job description

Redcat builds the technology that powers leading hospitality brands across Australia, the UK, and Southeast Asia. Our Hospitality IT Platform delivers integrated software and hardware solutions connecting POS systems, online ordering, loyalty programs, and mobile apps into one seamless ecosystem.

We're a culture-first company driven by five core values: integrity, teamwork, innovation, customer focus, and accountability. If you thrive in an environment where your work directly shapes how millions of people experience their favourite hospitality brands, you'll feel at home here.

The Opportunity

We're looking for a Customer Support Consultant to join our UK Support team, delivering front-line service excellence to Redcat's hospitality technology customers. You'll resolve customer queries over the phone and email, provide remote technical support, and ensure every case is handled accurately and escalated effectively.

Reporting to the Customer Success Team Leader, you'll be the first point of contact for clients experiencing issues with our POS, ordering, and loyalty solutions - playing a key role in maintaining the high service standards our customers rely on.

Key Accountabilities

Customer Query Resolution

Receive inbound phone calls and monitor email inboxes as needed
Resolve customer issues via phone and email support, in line with SLA targets
Escalate complex or urgent cases in a timely manner

Technical & Remote Support

Provide remote connection support to clients and contractors as required
Install computer hardware and business software as part of an overall solution
Assist with the creation of databases for existing clients as required

Documentation & Team Collaboration

Accurately record and transfer customer information for effective handover and escalation
Document all steps taken in troubleshooting or assisting with a case
Contribute to team meetings and weekly company stand-ups as required

What You'll Bring

Experience

Strong technical knowledge and experience working with relevant enterprise technologies and integrations, with a demonstrated commitment to ongoing development
Demonstrated experience identifying, evaluating, and recommending new and emerging technologies
Experience in a customer support, helpdesk, or technical support role (desirable)
Willingness to be part of a rotating roster

Skills & Capability

Sound knowledge of relevant technology and software applications, with the ability to install and troubleshoot hardware and business software
Strong research, analytical, and problem-solving skills, with the ability to consider issues from different perspectives and draw sound recommendations
Clear, confident communicator who can explain complex issues simply and adjust style to the audience
Consistently accurate and detail-focused, with careful attention to grammar, tone, and documentation

Mindset

Customer-first, with a genuine commitment to service excellence and SLA delivery
Takes ownership of own actions and adheres to relevant policies and procedures
A collaborative team player who contributes to shared learning and continuous improvement across the organisation

Inclusion at Redcat

At Redcat, we believe diverse perspectives drive better outcomes - for our team, our products, and our customers. We're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to do their best work.

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community. If you require adjustments to the recruitment process, please let us know, we're happy to accommodate.

Company Overview

Please visit our company website for more information

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Refine Your Search

consultant remote work jobs in london, eng

Customer Support Consultant - UK

Onboarding Advisor

Technical Success Consultant

Assistant Psychologist (Sessional Bank)

Level 2 - IT Support Consultant

Course Consultant

Counter Fraud Training Officer

Executive Search - Recruitment Consultant

Associate Consultant

Junior Account Executive (Graduate/Entry Level)

Implementation Consultant

Strategy Consultant (Freelance Pool)

Graduate Technical Consultant

Public Health Project Officer

Scale-up Consultant - AI Trainer - Freelance - 8-20 hrs/week - Remote

Learning Design Consultant (Contract – UK)

Telesales / Appointment Setter (Cold Outbound) — Office Based (London)

Management consultants and business analysts

Professional Services Consultant - UK

Implementation Consultant

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