Medical office assistant Work, Jobs in London, Eng (with Salaries)

Patient Care Coordinator - Pastel Health
Pastel Health —London
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Work from home
- Referral programme
Quick apply
19h
Clinic Receptionist
London School of Osteopathy —Bethnal Green
- £14.80 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
10d
Medical Secretary
London Gynaecology —London
- From £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Health Care Assistant (South East London)
Communitas Clinics —South East London
- £13 an hour
- Part-time
- Travel
- Store discount
- Health & wellbeing programme
Quick apply
1d
Medical Laboratory Assistant
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £30,142 a year
- Full-time
- Hospital
- Laboratory experience
- English
1d
Patient Care Coordinator
London Womens Clinic —London
- £28,000 - £33,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Medical Secretary
Rydal Group Practice —Woodford Green
- From £14 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Medical Secretary
Bupa —London
- Up to £38,600 a year
- Full-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
20h
GP/Health Centre Private Patient Coordinator
HCA Healthcare UK —London
- £32,792 - £34,614 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
4d
Medical Receptionist / Concierge
HUM2N Ltd —London
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
Quick apply
6d
Medical Secretary - Bank
Mayo Clinic —London
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Medical Laboratory Assistant (Night
Health Services Laboratories (HSL) —Watford
- Up to £39,099.20 a year
- Full-time
- Front desk
- Annual leave
- Employee assistance programme
1d
Patient Enquiry & Treatment Coordinator (Private Dental Practice)
Harley Street Dental Studio —London
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
6d
Dental Receptionist
Dentozen —Enfield
- £25,420 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Gym membership
Quick apply
2d
Front of House/ Patient Treatment Coordinator
Dental Art Implant Clinics —Balham
- From £14 an hour
- Full-time
- Customer service
- English
- Presentation skills
- Employee discount
Quick apply
4d
Dental Receptionist/treatment coordinator
Barkingside Dental Care Ltd —Barkingside
- Part-time
- Front desk
- In-person
Quick apply
14d
Bank Medical Secretary
Bupa —London
- £17 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Employee discount
- Gym membership
Quick apply
Dental Receptionist
Dental By Design —London
- £26,000 - £30,000 a year
- Part-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
- Sick pay
Quick apply
11d
Medical Receptionist
Maylands healthcare —Hornchurch
- £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Patient care
- Free parking
Quick apply
4d
Dental Receptionist
Lotus Clinic —London
- £13.50 - £15.00 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
Quick apply

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Patient Care Coordinator - Pastel Health

Pastel Health
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £33,000 a year
19 hours ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Customer service
Microsoft Office
NVQ
Communication skills

Full job description

About Pastel Health

Millions of people in the UK live with chronic pain, a burden that affects every part of their lives. Yet the journey to access the care they need can take years. Pastel Health is here to change that; we offer compassionate, multidisciplinary care that helps patients get their lives back on track.

Our mission is to transform the lives of people living with chronic pain whilst making clinical work more fulfilling. This commitment is at the heart of everything we do.

We are a start-up, building as we go. This can mean embracing ambiguity, working at pace, and adapting quickly. The journey ahead will be exciting, rewarding, and rich with opportunities for you to make an impact and progress professionally. This will excite you, as it does us.

Who we seek

If the following sounds like you, we know you’ll be a great fit here:

You care deeply about patients, recognising that how you deliver care is as important as what you deliver.
You love working in a team, learning from and teaching those around you.
You think differently, understanding that we need fresh approaches to solve access challenges and improve outcomes.
You make a difference and want to work in a place where others do too.

About the role

We are seeking a compassionate and organised individual to be our second Patient Care Coordinator, acting as a dedicated guide for our patients. You will ensure a seamless journey from referral to discharge, serving as the link between our patients and our clinical team, ensuring we deliver an exceptional care experience.

This is a full-time hybrid role. You will typically be required to work from our Leyton office three days per week - more important initially, as you onboard to the role. We are open to discussing alternative arrangements for the right candidate. You will report to the Executive Chair and work closely with the Clinical Director.

Hours: Full Time - 40 hours per week, across Monday - Friday 9 am - 6 pm

Key Responsibilities

Patient Communication & Support

Act as the compassionate first point of contact for all patient enquiries via telephone and email.
Manage the onboarding process for new patients, welcoming them to the service and explaining the next steps.
Respond to incoming queries promptly, providing clear advice and support to patients throughout their journey.

Pathway Coordination

Manage the intake of new referrals and monitor patient progress to ensure a seamless journey from referral to discharge.
Lead appointment scheduling for remote and in-person clinics, aligned with clinician availability, and handle rescheduling or cancellations efficiently.
Maintain accurate patient records within the Electronic Patient Record (EPR), ensuring data quality and strict adherence to confidentiality and GDPR.

MDT & Operational Support

Provide comprehensive administrative support for Multidisciplinary Team (MDT) meetings and Clinical Operations meetings.
Manage written and verbal correspondence with GPs and other healthcare professionals, including the management of clinic letters and information requests.

Service Improvement & Feedback

Actively capture feedback from patients, their families, and carers regarding their experience with Pastel Health.
Handle initial patient complaints or concerns with empathy and tact, escalating issues where necessary.
Support service improvement initiatives, helping the team continuously enhance the quality of care delivered.

Experience and Qualifications

Proven experience in a patient-facing healthcare administration role, ideally within a fast-paced or start-up environment.
NVQ Level 3 in Business Administration/Customer Service (or equivalent work experience).
Exceptional verbal and written communication skills, with the emotional intelligence to support a diverse patient group in a variety of scenarios.
The ability to prioritise your own workload and make operational decisions without constant supervision.
Advanced skills in Google Workspace/Microsoft Office, confidence and interest in learning new digital systems.

Additional Requirements

In addition to the responsibilities outlined in the attached job description and person specification, all candidates must meet the following requirements:

Right to Work: You must be legally entitled to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.
Pre-employment Checks: We are committed to safer recruitment and to safeguarding the well-being of all patients. All successful candidates will be required to undergo satisfactory pre-employment checks, including but not limited to:
Standard Disclosure and Barring Service (DBS) checks,
Professional references ideally spanning 5 years of relevant employment or equivalent.

Our benefits

25 days' holiday pro rata plus bank holidays and an annual wellness day.
Flexible Working: We support a healthy work-life balance with options for hybrid working and adjusted hours as your role allows.
Career Growth Days: Receive dedicated paid days each year to focus on your professional development. Attend courses, conferences, or pursue learning aligned with your career aspirations.
Family-Friendly Policies: We offer comprehensive support for parents and carers, including enhanced leave policies, to help you manage your family commitments.
Team Socials and Fun: Look forward to regular team socials and fun events to help you connect with colleagues and enjoy our journey
Pension Scheme: Secure your future with our contributory pension scheme, helping you plan for the long term.

Our commitment to you

We’re committed to building a team that reflects the diverse communities we serve, and we recognise that inclusive care starts with inclusive recruitment.

We understand that candidates from underrepresented backgrounds – including people from ethnic minority communities, people with disabilities, LGBTQ+ individuals, and women – may hesitate to apply unless they meet every requirement.

If you need the Job Description or Person Specification in a different format more accessible for you, please contact us. We are committed to making reasonable adjustments throughout the recruitment process and will provide support at every stage to ensure equal access for all applicants.

Application information

Depending on the volume of applicants, we may be unable to provide feedback to candidates who are not shortlisted.

Pay: £30,000.00-£33,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Enhanced paternity leave
Referral programme
Sick pay
Work from home

Application question(s):

This hybrid role requires some working from our office in Leyton, London. Are you able to commit to this?

Experience:

patient-facing healthcare administration: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London E10 5UB

Quick apply

Refine Your Search

medical office assistant jobs in london, eng

Patient Care Coordinator - Pastel Health

Clinic Receptionist

Medical Secretary

Health Care Assistant (South East London)

Medical Laboratory Assistant

Patient Care Coordinator

Medical Secretary

Medical Secretary

GP/Health Centre Private Patient Coordinator

Medical Receptionist / Concierge

Medical Secretary - Bank

Medical Laboratory Assistant (Night

Patient Enquiry & Treatment Coordinator (Private Dental Practice)

Dental Receptionist

Front of House/ Patient Treatment Coordinator

Dental Receptionist/treatment coordinator

Bank Medical Secretary

Dental Receptionist

Medical Receptionist

Dental Receptionist

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