Customer experience coordinator Work, Jobs in Longlevens, Gls (with Salaries)

Senior Customer Experience Coordinator
Gloucester Rugby —Gloucester
- £27,376 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Experience Coordinator
Dutypoint —Gloucester
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Event Host – Gloucestershire & Cheltenham
Extours —Gloucester
- £14 - £16 an hour
- Part-time
- Customer service
- Flexitime
- Employee discount
Quick apply
Service Coordinator
Tarplett Generator Services Ltd —Pershore
- £27,500 - £40,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
Quick apply
12d
Operations Contract Support Coordinator
Arcus FM —Cirencester
- Up to £27,535 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
7d
Supply Chain Coordinator
GBE Converge —Gloucester
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
4d
Private Patient Co-ordinator
Spire Healthcare —Worcester
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
Event Coordinator
Hyde House Hotel —Cheltenham
- £17 - £20 an hour
- Remote
- Bachelor's degree
- Organisational skills
- Time management
- Free parking
Quick apply
Onsite Coordinator
Genmed.me Limited —Gloucester
- £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Sick pay
Quick apply
Operations Coordinator
Fibrenet —Cirencester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
4d
Supply Chain Coordinator
Mitie —Gloucester
- Full-time
- Microsoft Excel
- Organisational skills
- IT
6d
Property Inventory Clerk - Self Employed, Part Time
No Letting Go Gloucester —Cheltenham
- £400 - £1,500 a month
- Customer service
- Administrative experience
- Travel
Quick apply
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
Quality Control & Nutrition Coordinator
Whittington Essentials Limited —Worcester
- £27,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
7d
Contract Coordinator
Arcus FM —Cirencester
- £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
3d
Junior Account Manager & Supply Chain Coordinator – Fresh Produce
Valefresco —Evesham
- From £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Cirencester
- £13.10 - £14.10 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Appointment Coordinator
Venture Franchise Services —Cheltenham
- £8.60 - £12.50 an hour
- 8 hour shift
- Front desk
- Store discount
- Profit sharing
Care Coordinator
Helping Hands —Cirencester
- £29,400 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Support Coordinator
OnSite Central Ltd —Worcester
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d

I want to receive the latest job alerts for customer experience coordinator in longlevens, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience coordinator jobs near longlevens, gls

Host Hostess jobs in Bristol

Project Coordinator jobs in Gloucester

Operations Coordinator jobs in Cirencester

Event Coordinator jobs in Cheltenham

Supply Chain Coordinator jobs in Evesham

Customer Experience Coordinator jobs in London

Customer Experience Coordinator jobs in Sunderland

Universal Credit Customer Services jobs in London

Care Coordinator jobs in Nuneaton

Care Coordinator jobs in Clitheroe

Animal Care jobs in Glasgow

Care Coordinator jobs in Carmarthenshire

Care Coordinator jobs in Basildon

Care Assistant No Experience Required jobs in Birmingham

Entry Level Project Coordinator jobs in London

Care Assistant jobs in London

Appointment Coordinator jobs in South East London

Appointment Coordinator jobs in Kingston Upon Hull

Appointment Coordinator jobs in Manchester

Wedding Event Coordinator Assistant jobs in London

Senior Customer Experience Coordinator

Gloucester Rugby -
Gloucester

Quick apply

Job details

Permanent | Full-time
£27,376 a year
5 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Microsoft Excel
Customer service
Upselling
Organisational skills
IT
Leadership
Communication skills

Full job description

Main Purpose of the Job

At Gloucester Rugby, our supporters are at the heart of everything we do. We are looking for a highly motivated Senior Customer Experience Coordinator to help deliver an outstanding experience across every supporter touchpoint, while keeping day-to-day customer experience and ticketing operations running smoothly.

This role is key to making sure our supporters receive a responsive, professional and welcoming service, whether they are contacting us about memberships, match tickets, seasonal products or attending Kingsholm on a matchday. Alongside supporting the wider team and acting as an escalation point for more complex queries, the post holder will also take ownership of service standards and team performance, helping to drive KPIs across response times, customer satisfaction and sales activity.

This is a hands-on role. While there is a strong focus on leading team activity, improving performance and driving continuous improvement, the successful candidate will also be expected to support frontline service delivery directly, helping the team maintain a high standard of service during a period of change and reduced resource.

The role will oversee the effective use of Ticketmaster Sport XR and Microsoft Dynamics, support commercial objectives through strong service and sales delivery, and play an important part in continually improving the supporter journey.

This is a full-time position based at Kingsholm Stadium. The role requires the post holder to work Men’s and some Women’s matchdays and other events, with time off in lieu provided.

Key Accountabilities

· Support the day-to-day running of the Customer Experience team, helping to allocate workload, maintain service standards and keep supporter enquiries moving efficiently

· Deliver a consistently high standard of customer service across phone, CRM and in-person enquiries, ensuring supporters receive a professional, welcoming and solution-focused experience

· Take ownership of key Customer Experience KPIs, including service levels, response times, customer satisfaction and sales performance

· Monitor team performance, identify trends and take action to improve service delivery, team output and supporter experience

· Provide coaching, guidance and day-to-day support to Customer Experience and Ticketing Executives

· Act as the first point of escalation for complex, sensitive or high-priority supporter issues, taking ownership to achieve the right outcome

· Remain hands-on in frontline service delivery, supporting the team directly and helping to maintain service levels

· Ensure accurate processing of ticket sales, memberships, accessibility bookings and other supporter transactions

· Support the delivery of ticketing and membership sales campaigns, including renewals, promotions and targeted supporter communications

· Maximise opportunities to drive revenue through excellent service, upselling and proactive supporter engagement

· Lead customer experience delivery on Gloucester Rugby matchdays and major events, ensuring operational readiness and a positive supporter journey from arrival to departure

· Maintain strong working knowledge and best-practice use of Ticketmaster Sport XR and Microsoft Dynamics to support efficient, accurate and joined-up service delivery

· Identify and implement improvements to supporter journeys, team processes and ways of working to help the department perform more effectively

This is not an exhaustive list and other duties may be required when necessary.

Health and Safety at Work

To comply with the requirements of the Health and Safety at Work Act 1974 and associated legislation, you must adhere to the company’s safety rules and procedures and take all reasonable care to protect the safety of yourself and others.

This job description is intended only as a guide to the main responsibilities and is in no way intended to restrict any individual in the performance of other duties as required by the Company.

Qualifications, Experience & Knowledge

Essential

Proven experience in a customer service, ticketing or customer experience environment
Experience supporting or leading a team in a fast-paced setting
Strong organisational and IT skills including Excel, Word and CRM systems
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving ability
Ability to work independently and as part of a team
Ability to work evenings and weekends as required on match days
Experience managing workloads, priorities, and performance.

Desirable

Experience within sport, live events, or ticketing environments
Experience using Ticketmaster Sport XR and Microsoft Dynamics
Experience analysing data and producing performance reports
Understanding of customer journey mapping and service design

Job Types: Full-time, Permanent

Pay: £27,376.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in longlevens, gls

Senior Customer Experience Coordinator

Customer Experience Coordinator

Event Host – Gloucestershire & Cheltenham

Service Coordinator

Operations Contract Support Coordinator

Supply Chain Coordinator

Private Patient Co-ordinator

Event Coordinator

Onsite Coordinator

Operations Coordinator

Supply Chain Coordinator

Property Inventory Clerk - Self Employed, Part Time

Project Coordinator

Quality Control & Nutrition Coordinator

Contract Coordinator

Junior Account Manager & Supply Chain Coordinator – Fresh Produce

Lifestyle & Wellness Co-ordinator

Appointment Coordinator

Care Coordinator

Business Support Coordinator

I want to receive the latest job alerts for customer experience coordinator in longlevens, gls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected