/ claims Work, Jobs in Manchester, Eng (with Salaries)

Legal Assistant
Bott and Co —Wilmslow
- £25,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Data entry
- In-person
- Employee discount
- Referral programme
Quick apply
13d
Customer Underwriting Advisor
Bupa —Salford
- £28,200 - £31,200 a year
- Full-time
- Hybrid work
- Computer literacy
- No experience needed
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Medical Services Coordinator
Fidas Bologna Foundation —Manchester
- £48,000 a year
- Full-time
- Microsoft Outlook
- Software troubleshooting
- English
Quick apply
3d
Paralegal - Catastrophic Loss
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Data analysis skills
Personal Injury Litigation Fee Earners & Solicitors
Clear Law LLP —Manchester
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Annual leave
Quick apply
Office Administrator
X-Hire Limited —Salford
- £13 - £15 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Travel
- Annual leave
Quick apply
Legal Assistant
Geoffrey Miller Solicitors —Salford
- £23,500 - £27,000 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Personal Injury Handler (12 Month FTC)
1st Central —Manchester
- £33,000 - £37,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
Client Advisor
Cullen Jewellery —Manchester
- Full-time
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Administration Assistant
Express Solicitors —Manchester
- £22,902.10 - £26,722.54 a year
- Administrative experience
- Front desk
- Employee assistance programme
Motor Claims Handler
Prima —Manchester
- Hybrid work
- Communication skills
Quick apply
Customer Service Advisor
Horwich Cohen Coghlan Solicitors —Manchester
- £18,000 a year
- Full-time
- Data entry
Quick apply
Holiday Illness Claims Fee Earner (Training Contract Opportunity)
No.1 Solicitors —Oldham
- £16,000 - £25,000 a year
- Microsoft Word
- Computer literacy
- Team management
Litigation Paralegal
Latimer Legal Solicitors —Bury
- £25,420.00 - £43,551.10 a year
- Full-time
- In-person
- Communication skills
Quick apply
11d
Medical Records Analyst
Express Solicitors —Manchester
- £32.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Employee assistance programme
- Flexible schedule
Litigation Executive
Garvins Law —Manchester
- Full-time
- Hybrid work
- Bachelor's degree
- Negotiation
- Free parking
- Annual leave
Quick apply
6d
Insurance Officer / Quality Assistant
PN Daly Limited —Rochdale
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
Quick apply
Trainee Costs Draftsman/Paralegal
Civil & Commercial Costs Ltd —Manchester
- £23,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Concierge (Administrator)
QUESTGATES LTD —Bolton
- £24,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Work from home
- Life insurance
Quick apply
2d
Claims Case Manager
Davies —Bolton
- Full-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply

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Legal Assistant

Bott and Co -
Wilmslow

Quick apply

Job details

Permanent | Full-time
£25,500 a year
13 days ago

Benefits

Casual dress
Company pension
Company events
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Stakeholder liaison
GCSE
Data entry
Customer interaction
Outbound calling
Communication skills
A Level
Time management

Full job description

This is a fantastic opportunity to join a dynamic legal team that is proud to deliver first class legal services with a workable model post Personal Injury Reforms. This is a hugely customer facing role offering frontline client contact supported by our ground-breaking technology and case management software.

Your role will be to effectively and productively support and assist the Road Traffic Accident Fee Earners, Official Injury Claims Team and wider department in running their case load. To uphold excellent customer service and support the client for the duration of their claim.

Your KPI’s:

· Ensure all incoming calls answered promptly

· Prioritising Tasks in line with the Legal Assistant Bott Way

· Providing Excellent Customer Service

· Ensure all urgent tasks are dealt with daily.

· Consistently aim for 10 outgoing calls per day.

No tasks older than 5 working days in the to do list.

Key Tasks:

Provide general administrative and clerical support and ensure tasks are carried out with the appropriate prioritisation
· Dealing with inbound and outbound phone calls; providing clear advice and support to clients together with Insurers, Solicitors, Courts and other third parties
· Dealing with inbound full instruction calls via the source hunt groups and acting as an overflow when needed. This includes call backs.
· Upholding customer service standards of call handling measured by quarterly call reviews.
· Inputting data accurately
· Ensuring payment requests are raised accurately
· Participation and engagement during in-house training sessions
· Able to assist in identifying own training needs and following the correct channels to request training
· Be confident in bringing any error in process or areas for improvement to the attention of your Line Manager
· To liaise with external agencies and suppliers

Education or equivalent:

· GCSE Maths and English

· Law A-Level – desirable but not required

Experience:

o Experience in the use of Visualfiles or similar claims management system – desirable but full training will be provided

o Experience of working in a legal environment

o Customer service experience

o Experience in Call Handler legal role

Skills:

o The ability to work under pressure

o The ability to multitask

o Excellent prioritisation and planning skills

o Excellent time management

o A flexible attitude

o A strong team player

o Excellent customer service skills

o Confident and professional telephone manner

o Good communication skills

o Active listening skills

o The ability to tailor communication dependent upon the recipient

o Attention to detail and accuracy

o A professional demeanour

o Positive attitude and focussed

The hours are 37.5 hours per week on a variable shift pattern, including some weekend work. You will be based in the Office with the opportunity to have 1 day working from home once you have passed your probationary period.

Bott and Co offer a comprehensive benefits package which includes a generous bonus scheme paid monthly, pension scheme, summer and Christmas parties. Alongside this, you will be entitled to 23 days holiday per annum, rising to 25, after 1 years service plus bank holidays.

From day one, you'll have access to our structured Learning & Development Framework, designed to support your progression throughout your career. As you develop, you'll complete a range of role-specific training modules covering topics such as Introduction to Personal Injury Law, Introduction to Litigation, Understanding Medical Reports and other key professional skills. The programme combines classroom training, e-learning and practical workshops to give you the confidence, knowledge and practical experience needed to progress through the business.

For more information and employee testimonials on what it is like to work at Bott and Co, please visit our LinkedIn Bott Life page - https://www.linkedin.com/company/bott-and-co/life

Bott and Company is an equal opportunities employer.

Bott & Co Solicitors Ltd will not accept any applications via recruitment agencies. If you wish to apply please do so via the directions above.

Job Types: Full-time, Permanent

Pay: £25,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Referral programme

Experience:

Customer service: 2 years (preferred)

Work Location: Hybrid remote in Wilmslow SK9 1HG

Quick apply

Refine Your Search

/ claims jobs in manchester, eng

Legal Assistant

Customer Underwriting Advisor

Medical Services Coordinator

Paralegal - Catastrophic Loss

Personal Injury Litigation Fee Earners & Solicitors

Office Administrator

Legal Assistant

Personal Injury Handler (12 Month FTC)

Client Advisor

Administration Assistant

Motor Claims Handler

Customer Service Advisor

Holiday Illness Claims Fee Earner (Training Contract Opportunity)

Litigation Paralegal

Medical Records Analyst

Litigation Executive

Insurance Officer / Quality Assistant

Trainee Costs Draftsman/Paralegal

Concierge (Administrator)

Claims Case Manager

I want to receive the latest job alerts for / claims in manchester, eng

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