And warranty Work, Jobs in Manchester, Eng (with Salaries)

Customer Support Representative – Gaming PC Company
NH TRADING (NW) LIMITED —Manchester
- £13.00 - £13.50 an hour
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
9d
Service Advisor
Northern Commercials (Mirfield) Ltd —Manchester
- £30,261.64 a year
- Full-time
- Computer literacy
- English
- Organisational skills
- Free parking
Quick apply
Mobile Service Dispatcher- North (UK)
Tesla —Manchester
- Remote
- Conflict management
- Communication skills
- Annual leave
Trainee Service Advisor Toyota
RRG Group —Altrincham
- £28,310.10 - £35,000.00 a year
- Full-time
- Employee discount
Quick apply
2d
Client Advisor
Cullen Jewellery —Manchester
- Full-time
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Sales Executive - Warranties
carloans 365 —Sale
- £25,000 - £60,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Employee assistance programme
Quick apply
13d
Customer Service Advisor
Warrantywise Ltd —Blackburn
- Up to £24,785 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
- Referral programme
Quick apply
13d
Dealership Administrative Assistant
365 Motors LTD —Chorley
- £25,420 - £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
6d
Warranty Administrator
Stratstone —Manchester
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Part Time Vehicle Administrator
Stratstone —Manchester
- Part-time
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Assistant Showroom Manager
Cullen Jewellery —Manchester
- Full-time
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Supply Chain Coordinator
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Microsoft Word
- Data entry
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Receptionist/Office Manager
Torque Motor Group Ltd —Huddersfield
- £25,420 - £30,500 a year
- Full-time
- CRM software
- Supervising experience
- Front desk
- Free parking
Quick apply
3d
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
Regulated Customer Complaints Advisor
Currys —Birchwood
- £28,433.60 a year
- Weekend availability
- Hybrid work
- Communication skills
- Time management
- Employee discount
6d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Car Salesperson
EX COP CARS LTD —Manchester
- From £12.71 an hour
- Part-time
- CRM software
- Customer service
- Organisational skills
- Free parking
Quick apply
12h
Service Advisor
H.R. Owen —Stockport
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Workshop Controller
Northgate Vehicle Hire —Stockport
- £37,639 a year
- Customer service
- Annual leave
- Employee discount
Quick apply
Sales Assistant - Manchester
iSmash —Manchester
- £27,109.31 a year
- Full-time
- Customer service
14d

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and warranty jobs near manchester, eng

Customer Support Representative – Gaming PC Company

NH TRADING (NW) LIMITED
Manchester

Quick apply

Job details

Full-time
£13.00 - £13.50 an hour
9 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
Incident queue management
Ticket management
English
Complaint handling
Technical support
E-commerce
Zendesk
Computer hardware
Ticket management systems
Customer interaction
Communication skills

Full job description

Customer Service Representative – Gaming PC & Technology

We’re looking for an experienced Customer Service Representative to join our fast-growing gaming PC business.

This is not an entry-level customer service position.

We are specifically looking for someone who has previous experience handling a high volume of customer emails/tickets using a customer service platform such as Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud or a similar ticketing system.

Our customer service department handles hundreds of customer enquiries per day, so you must be comfortable working efficiently in a fast-paced environment while maintaining excellent accuracy, grammar and customer service standards.

You’ll be a first point of contact for our customers, handling incoming telephone calls and customer service tickets relating to orders placed through our website and online marketplaces including Amazon.

Key Responsibilities

Manage a high-volume customer service inbox, responding to large numbers of customer emails/tickets efficiently and accurately
Use Zendesk or similar customer service/ticketing software to manage, prioritise and resolve customer enquiries
Answer incoming customer calls professionally and confidently
Respond to enquiries regarding orders, deliveries, returns, warranties and general product support
Provide clear and accurate updates to customers
Troubleshoot basic customer and product issues
Escalate technical or complex cases to the appropriate internal department
Liaise with warehouse, technical and management teams to resolve customer issues
Maintain detailed and accurate records within the ticketing system
Manage multiple customer cases simultaneously while ensuring nothing is missed
Maintain a consistently high standard of written communication and customer satisfaction

Essential Experience

Please only apply if you have previous experience working in a customer service role involving high-volume email or ticket handling.

You should have:

Previous experience handling large volumes of customer emails/tickets every day
Experience using Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud or another similar customer support platform
Previous experience in a dedicated customer service, eCommerce, online retail or support environment
Excellent written English, including grammar, spelling and professional tone
Fluent spoken English
A confident and professional telephone manner
The ability to respond quickly without sacrificing accuracy or quality
Strong organisation and the ability to manage multiple open customer cases
Confidence using computers and learning new systems
The ability to remain calm and professional when dealing with complaints or difficult customer situations

Experience within eCommerce, technology, computers or gaming is highly desirable.

Knowledge of gaming PCs and computer hardware would be an additional advantage.

What We're Looking For

We are not looking for someone whose only experience is general retail or occasional customer enquiries.

The successful candidate should already understand what it is like to work within a busy customer service operation where hundreds of emails and support tickets can be received each day.

You should be comfortable working with queues, ticket statuses, internal notes, escalations, response targets and prioritising urgent customer issues.

Why Join Us?

Join a fast-growing UK gaming PC brand
Work within the gaming and technology industry
Friendly and supportive team environment
Opportunity to develop and progress as the business continues to grow
Work with established eCommerce marketplaces and customer service systems

Working Hours

9:00am – 5:30pm (UK Time)

Before Applying

Please ensure your CV clearly demonstrates your previous customer service and high-volume email/ticket handling experience, including any platforms such as Zendesk or similar systems that you have used.

If you’re experienced in managing busy customer service queues, confident on the telephone and able to produce professional written responses quickly and accurately, we’d like to hear from you.

Job Type: Full-time

Pay: £13.00-£13.50 per hour

Application question(s):

Test Question : A customer emails saying: “My PC turns on but there is no picture on the monitor.” What basic checks would you ask them to carry out?
How would you deal with an angry customer who is demanding a refund when the issue needs to be investigated first?
This role involves responding to a high volume of customer messages. How do you make sure your replies remain accurate, professional and friendly when dealing with difficult customers?
Tell us about your previous customer service experience, particularly with online orders, Amazon, eBay or other e-commerce platforms.
What experience do you have with computers or gaming PCs? Please explain what components you are familiar with (e.g. CPU, GPU, RAM, SSD, HDD, Windows, BIOS).

Experience:

Customer service: 3 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

Manchester M30 9FU (required)

Work Location: In person

Quick apply

Refine Your Search

and warranty jobs in manchester, eng

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Sales Executive - Warranties

Customer Service Advisor

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Warranty Administrator

Part Time Vehicle Administrator

Assistant Showroom Manager

Supply Chain Coordinator

Service Receptionist/Office Manager

Customer Service Manager

Regulated Customer Complaints Advisor

Aftersales Team Leader

Car Salesperson

Service Advisor

Workshop Controller

Sales Assistant - Manchester

I want to receive the latest job alerts for and warranty in manchester, eng

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