Head of customer service Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Representative
YPP Lettings & Management Company Limited —Manchester
- £25,610.65 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Sick pay
Quick apply
Head of Holiday Operations
Pack N Fly Holidays Ltd —Manchester
- £58,000 - £78,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
3h
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,088 - £31,458 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
6h
Assistant Building Manager
Select Estates —Manchester
- £32,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Head of Marketing & Admissions
HULME GRAMMAR SCHOOL —Oldham
- £52,000 - £58,000 a year
- Full-time
- Management
- Business development
- Presentation skills
- Free parking
Quick apply
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Head of Campus Support & Security
The University of Manchester —Manchester
- £59,966 - £71,566 a year
- Hybrid work
- Leadership
- Annual leave
- Employee discount
13d
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
2d
Duty Manager
Wire and Sky —Manchester
- £30,000 - £32,000 a year
- Weekend availability
- Management
- Supervising experience
- IT
Quick apply
9d
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
9d
Head of Gaming Growth
Betfred —Manchester
- Full-time
- Analysis skills
- Leadership
- Marketing
- Employee assistance programme
Quick apply
Head of Year
Star Academies —Manchester
- £29,212.69 - £34,434.00 a year
- Call to connect
- Organisational skills
- School
7d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
6d
Head of Production
Siemens —Manchester
- Full-time
- Engineering
- Maintenance
- Analysis skills
- Annual leave
- Employee discount
22h

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Customer Service Representative

YPP Lettings & Management Company Limited -
Manchester

Quick apply

Job details

Permanent | Full-time
£25,610.65 a year

Benefits

Company pension
Company events
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Multilingual
Sales
Customer service
GCSE
Maintenance
Administrative experience
Organisational skills

Full job description

YPP is an incredibly vibrant and rapidly expanding business, with its head office located in Leeds, however, this role will be based in our Manchester office. With an ever-growing property portfolio that stretches across England, we have successfully provided thousands of students and professionals with their luxury accommodation. If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you.

We are currently seeking a Customer Service Representative who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

In return for our employees' hard work and dedication, we offer develop opportunities and some great workplace benefits, including birthday leave, work anniversary vouchers, team events and much more.

The successful candidate will fully embrace our visionary policy of "Through creating vibrant communities, we will regenerate locations and actively contribute to the growth of local economies." Furthermore, they will wholeheartedly embrace our mission “We are passionate about delivering thriving, safe communities in exciting locations for all residents”.

At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.

Join us as we continue to make a positive impact and create extraordinary experiences together.

Job title: Customer Service Representative

Location: Manchester M2

Terms: Full-time, Permanent

Starting Salary: £26,610.65

About the role:

Discover the YPP Difference: We stand out from other lettings agencies by placing a strong emphasis on exceptional customer service and building meaningful relationships with our diverse tenants from around the world who are searching for their perfect home.

As our Customer Service Representative, you will be the welcoming face of YPP, serving as the first point of contact for tenants, investors, contractors, and visitors. Your role is vital in ensuring the smooth daily operations of our business.

Working closely with our experienced Lettings and Maintenance Manager, Maintenance and Marketing teams, as well as our dedicated Lettings Consultants, you will enjoy a collaborative work environment where everyone plays a crucial part in our success.

Daily duties include:

Meeting and greeting tenants and other visitors to ensure all receive a warm welcome
Answering and forwarding phone calls;
Liaising with the Lettings, Marketing, Maintenance (including cleaners) and Management teams for smooth management and running of the building;
Assisting with initial issues and queries raised by current tenants to ensure they are dealt with efficiently and directed to the responsible team members;
Daily walk around of the building communal spaces;
Building safety/ compliance checks;
Keeping the building entrance, office and communal areas clean, tidy and fully stocked (if required);
Reporting of communal maintenance issues;
Assisting in organising and participating in events
Help with delivery and setup of Grab & Go breakfast
Handling confidential information, including tenancy agreements and copies of personal identification documents;
Conduct Mid-term/ end of tenancy inspections; and
General administrative duties where required.

Essential Requirements:

Well organised, self-motivated and efficient;
Friendly, positive attitude and polite;
A working knowledge of computer packages, including word and excel; and
Able to deal with difficult clients/customers.
Previous customer service experience

Desirable Requirements:

Multilingual

Join YPP and experience a role that goes beyond sales. Be part of a team that prioritizes outstanding customer service, building relationships, and creating a welcoming home for tenants from all walks of life.

Job Types: Full-time, Permanent

Pay: £25,610.65 per year

Benefits:

Company events
Company pension
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in manchester, eng

Customer Service Representative

Head of Holiday Operations

Area Care Manager

Head of Data Protection

Customer Service Operator

Train Service Controller

Head of TechOps Delivery

Assistant Building Manager

Customer Service Manager X2

Head of Marketing & Admissions

Head of Corporate Relationships

Head of Campus Support & Security

Head of Estates

Head of Resourcing

Duty Manager

Operations Manager

Head of Gaming Growth

Head of Year

Head of Communications

Head of Production

I want to receive the latest job alerts for head of customer service in manchester, eng

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