Senior manufacturing manager Work, Jobs in Middlesbrough, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
12d
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
Stores Leader / Stores Manager
MJR Power & Automation —Teesside
- Full-time
- Management
- Continuous improvement
- Leadership
11d
HR Manager
Cicor —Hartlepool
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Procurement Manager
hireful —Middlesbrough
- £50,000 a year
- Engineering
- Negotiation
- Free parking
Quick apply
12d
Engineering Manager
hireful —Middlesbrough
- Up to £65,000 a year
- Leadership
- Sick pay
Quick apply
6d
Manufacturing Engineering Manager
Analox Ltd —Stokesley
- £57,000 - £65,000 a year
- Full-time
- Management
- Engineering
- Business development
Quick apply
SHE Manager
Coveris Louth Ltd —Hartlepool
- Up to £28,800 a year
- Part-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Controls Technician - Mobile
Biffa Waste Services —Hartlepool
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
6d
Senior Site Manager - North East
Caddick Construction Ltd —Durham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Supply Chain Manager
Mura Technology —Wilton
- Weekend availability
- Engineering
- ERP systems
- Analysis skills
Quick apply
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
9d
IT Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Communication skills
- Time management
- Free parking
- Employee assistance programme
5d
Technical Process Operator
Cawingredients Limited —Leeming Bar
- £31,000.00 - £42,794.48 a year
- Annual leave
- Employee assistance programme
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Engineer
Elis —Bishop Auckland
- Up to £40,500 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Senior Analytics Engineer
Waterstons —Durham
- £51,500 - £66,000 a year
- Hybrid work
- Azure
- DevOps
- SQL
- Employee assistance programme
- Sick pay
Trainee Product Industrialization Engineer
dsm-firmenich —Thirsk
- Microsoft Excel
- English
- Bachelor's degree

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senior manufacturing manager jobs near middlesbrough, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior manufacturing manager jobs in middlesbrough, nyk

Senior Customer Service Manager

Senior Site Director - Operations

Durham EDGE Senior Manager

Stores Leader / Stores Manager

HR Manager

Procurement Manager

Engineering Manager

Manufacturing Engineering Manager

SHE Manager

Senior Controls Technician - Mobile

ICQA Area Manager

Senior Site Manager - North East

Supply Chain Manager

Packing Centre Manager

IT Manager

Technical Process Operator

Project Manager

Engineer

Senior Analytics Engineer

Trainee Product Industrialization Engineer

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