Financial management specialist Work, Jobs in Milton Keynes, Bkm (with Salaries)

Complaints Specialist
Abound —Milton Keynes
- Full-time
- Hybrid work
- Financial services
- Gym membership
Proposal Specialist
SHI International Corporation —Milton Keynes
- £45,000 - £55,000 a year
- Full-time
- English
- SharePoint
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Data analysis skills
- Bachelor's degree
- Travel
Financial Controller
Strata —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Annual leave
Quick apply
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
14d
Recruiting Coordinator Apprentice
Archer Intl —Royal Tunbridge Wells
- £16,000 - £20,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Business development
- Work from home
Quick apply
3d
D365 Implementation Specialist (Finance)
WD-40 COMPANY —Milton Keynes
- Full-time
- Hybrid work
- Software troubleshooting
- Agile
- Communication skills
Business Support Officer
HMGCC —Milton Keynes
- £29,336 a year
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
Account Manager (Brands at TPS)
VolkswagenGroup —Milton Keynes
- Full-time
- Communication skills
2d
Operation Coordinator
The Menu Guru Altitude Ltd —Brackley
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Administrative experience
- Free parking
Quick apply
6d
Reward Specialist
Marshall Motor Group —Milton Keynes
- £40,000 - £50,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee discount
Quick apply
Finance Manager
The CE Academy —Northampton
- £29,539 - £33,142 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
Professional Services Receptionist - Family Law
Fullers Family Law —Milton Keynes
- Up to £30,000 a year
- Organisational skills
- Front desk
- Communication skills
- Annual leave
Quick apply
3d
Senior Billing Specialist
BSI —Milton Keynes
- £31,450 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Bereavement leave
Clinic Administrator & Receptionist
Vitalscan Limited —Milton Keynes
- £25,000 - £30,000 a year
- Overtime
- CRM software
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
7d
Senior Company Secretary | S4 | Corporate Governance Office | Milton Keynes/London
A01 Santander UK plc —Milton Keynes
- £98,000 - £147,000 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Team management
Corporate FP&A Lead - BPL
Barclays —Northampton
- Analysis skills
- Mentoring
- Communication skills
4d
Economic Crime Risk Manager - Onboarding
Barclays —Northampton
- Mentoring
- AI
- Leadership
2d
MoJ Region Manager
The Housing Network —Luton
- £43,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
- Health & wellbeing programme
- Referral programme
Quick apply
2d

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financial management specialist jobs near milton keynes, bkm

Complaints Specialist

Abound
Milton Keynes

Apply Now

Job details

Full-time

Benefits

Gym membership
Sabbatical
Paid volunteer time

Qualifications

Financial Conduct Authority guidelines
Financial reconciliation support
Case note recording
Case record updates
Complaint handling
Financial services
Customer interaction
Fraud prevention and detection
Root cause analysis

Full job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

We’re looking for an experienced individual to join us as a Complaints Specialist. This role sits at the heart of our customer operations and requires a strong balance of customer service expertise, analytical thinking, and sound business judgement. You’ll focus on ensuring fair and consistent outcomes for customers by managing complaints in line with individual circumstances, regulatory standards, and company values. This role will also involve supporting payment reconciliation, chargeback processing, credit file disputes & fraud investigations.

You’ll work closely with the wider operations team in our Milton Keynes office, this is a hybrid position, requiring 3 days per week in MK and flexibility on the other 2 days. There’s also a monthly trip to our Central London office (travel expenses covered).

Who you are:

Experience: 3–5 years’ experience in a complaints handling role within financial services, ideally lending.
Knowledge: In-depth understanding of FCA regulations and UK financial regulatory frameworks.
Skills: Analytical and confident in resolving complex complaints, with a structured and customer-first approach.
Communication: Empathetic and professional in written and verbal comms, especially under pressure.
Detail-oriented: Meticulous with documentation, case logs, and root cause analysis.

What you’ll be doing

Complaint Handling: Manage business-as-usual (BAU) complaints from start to finish, ensuring responses are accurate, fair, and regulatory compliant.
Customer Communication: Be the main point of contact for escalated customer complaints, providing timely, empathetic, and clear updates throughout.
Regulatory Compliance: Ensure your casework aligns with FCA complaint handling standards and any other relevant obligations.
Root Cause Analysis: Investigate complaint trends and root causes. Work cross-functionally (e.g. with Underwriting, Collections) to compile accurate responses and identify areas for improvement.
Reporting: Support complaints reporting and MI activities. Share insights with senior management and escalate emerging issues where appropriate.
Support Other Teams: While you won’t manage complaints escalated to the Financial Ombudsman Service (FOS) yourself, you’ll provide documentation and insight to the team responsible for those.
Documentation: Maintain accurate and timely logs for all complaints in line with internal procedures and system requirements.
Wider Ops Support: Support the operations team with occasional work in fraud handling, account-level queries, or other process-related escalations as needed.

What we offer

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Apply Now

Refine Your Search

financial management specialist jobs in milton keynes, bkm

Complaints Specialist

Proposal Specialist

Talent Acquisition Specialist

Financial Controller

Client Onboarding Executive

Recruiting Coordinator Apprentice

D365 Implementation Specialist (Finance)

Business Support Officer

Customer Service Specialist

Account Manager (Brands at TPS)

Operation Coordinator

Reward Specialist

Finance Manager

Professional Services Receptionist - Family Law

Senior Billing Specialist

Clinic Administrator & Receptionist

Senior Company Secretary | S4 | Corporate Governance Office | Milton Keynes/London

Corporate FP&A Lead - BPL

Economic Crime Risk Manager - Onboarding

MoJ Region Manager

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