Guest experience manager Work, Jobs in Mountsorrel, Lec (with Salaries)

Conference and Events Manager
Loughborough University —Loughborough
- £33,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Annual leave
5d
Wedding Event Manager
Whistle Barns Wedding Venue —Heanor
- £17 an hour
- Part-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
11d
General Manager
Benugo —Leicester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Hospitality Manager
Oak View Group —Leicester
- £32,500 a year
- Weekend availability
- Hospitality
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
11d
General Manager
Kew Green Hotels —Leicester
- From £54,000 a year
- Full-time
- Hotel
- Leadership
- Employee assistance programme
Quick apply
Guest Experience Manager (Part-Time)
My Lettings Group Ltd —Nottingham
- £24,500 - £26,000 a year
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
3d
Hotel Manager
The Falcon Hotel —Uppingham
- £37,500 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
Quick apply
14d
Estate Agent
The Property Experts —Oadby
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Customer Service & Sales Advisor
Stellantis &You —Nottingham
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
Assistant Manager
true Student —Leicester
- £29,000 a year
- Full-time
- Management
- In-person
- Phone etiquette
- Free parking
- Gym membership
Quick apply
23h
Front of House Manager
Jimmy's Killer Prawns —Leicester
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
12d
Membership Experience Host - Everlast Gyms
Everlast Gyms —Nottingham
- Full-time
- Employee discount
- Gym membership
Quick apply
Guest Service Assistant Match Days Only
Holiday Inn Express Leicester —Leicester
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Concessions Manager, Pride Park Stadium
Delaware North —Derby
- Weekend availability
- Hospitality
- No degree
- IT
9d
Duty Manager
Loughborough University —Loughborough
- £14.41 an hour
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Annual leave
1d
Assistant Manager
Leicester —Leicester
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
12d
General Manager
The Grey Gosling —Leicester
- Full-time
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Quick apply
1d
Assistant Manager
Lane7 - Leicester —Leicester
- £31,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Referral programme
Quick apply
1d
Assistant Restaurant Manager
Gelsmoor Inn —Coalville
- From £14 an hour
- Weekend availability
- Hospitality
- Sales
- Organisational skills
Quick apply

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Conference and Events Manager

Loughborough University -
Loughborough

Apply Now

Job details

Full-time
£33,000 - £35,000 a year
5 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension

Qualifications

Hospitality
Management
Sales
Customer service
Organisational skills
Leadership
Communication skills

Full job description

Position: Full time (37.5 hours per week)

Salary: £33,000 - £35,000 per annum depending on experience.

Benefits:

25 days annual leave plus bank holidays
Paid leave day for your birthday
Free access to on-site gym facilities at Burleigh Springs
Free meal on shift
Free car parking
Enrolment into company pension scheme

We have an exciting opportunity for an experienced hospitality, conference or events professional to join one of the UK's leading conference venue and hotel brands.

As Conference & Event Manager, you will play a pivotal role in connecting our commercial and operational teams, ensuring conference and event business is planned, communicated and coordinated effectively across Imago Venues. Working closely with the Head of Revenue, you will oversee the Conference & Event Coordination Team, helping to maximise opportunities, maintain exceptional service standards and ensure customers receive a seamless experience from enquiry through to event completion.

This is a highly visible role, working across multiple departments and stakeholders to ensure customer requirements are understood, operational teams are prepared, and conference and event activity runs smoothly across our venues. You'll act as an advocate for both the customer and the commercial team, helping to balance operational delivery with commercial opportunity.

About Us:

Based at Loughborough University Campus, our brand portfolio includes:

Burleigh Court Hotel and Conference Centre
Holywell Park Day Conference Centre
The Link Hotel
The Elite Athlete Centre and Hotel
Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

What You'll Do

As Conference & Event Manager, you will:

Lead and support the Conference & Event Coordination Team, creating a positive, customer-focused and high-performing culture.
Conduct regular team check-ins, coaching and supporting team development.
Ensure enquiries are managed professionally, accurately and within agreed response standards.
Monitor enquiry quality, conversion performance and service standards, identifying opportunities for continuous improvement.
Plan team resources to ensure effective workload management and operational efficiency.
Lead weekly function sheet meetings and coordinate communication between commercial and operational teams.
Build strong relationships across Operations, Finance, Revenue and key stakeholders.
Work closely with the Head of Revenue to support venue utilisation, customer satisfaction and commercial performance.
Lead engagement with large, complex and high-profile event enquiries and VIP clients.
Conduct venue show rounds, customer appointments and event review meetings to maximise conversion and ensure successful event delivery.

About You

We're looking for someone who combines excellent organisational skills with a passion for customer service and team leadership.

You'll ideally have:

Experience within a conference, events, hospitality or customer-facing commercial environment.
Previous experience leading, coaching or supporting colleagues.
Excellent communication and relationship-building skills.
Strong organisational and planning abilities.
The confidence to work with multiple departments and stakeholders.
A customer-first mindset with strong attention to detail.
Commercial awareness and an understanding of sales conversion and customer experience.
The ability to remain calm and effective when managing multiple priorities.

Why Join Us?

At Imago Venues, we offer far more than just a job.

You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience.

In return, you'll benefit from:

A supportive and collaborative working environment
Excellent development opportunities
Competitive salary and benefits package
The opportunity to work across an exciting and diverse venue portfolio
The chance to be part of one of the UK's leading conference and hospitality businesses

Ready to Apply?

If you're passionate about delivering exceptional customer experiences, developing people and building strong operational relationships, we'd love to hear from you.

Apply today and help shape the future of conferences and events at Imago Venues.

Come join our team! To apply online, log onto the Imago website

To find out more about the role click here

Closing date: 22nd July 2026

Interviews: 27th and 28th July 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer

Apply Now

Refine Your Search

guest experience manager jobs in mountsorrel, lec

Conference and Events Manager

Wedding Event Manager

General Manager

Hospitality Manager

Manager

General Manager

Guest Experience Manager (Part-Time)

Hotel Manager

Estate Agent

Customer Service & Sales Advisor

Assistant Manager

Front of House Manager

Membership Experience Host - Everlast Gyms

Guest Service Assistant Match Days Only

Concessions Manager, Pride Park Stadium

Duty Manager

Assistant Manager

General Manager

Assistant Manager

Assistant Restaurant Manager

I want to receive the latest job alerts for guest experience manager in mountsorrel, lec

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