Customer experience specialist Work, Jobs in Norwich, Nfk (with Salaries)

Mobile Phone Repair Technician & Customer Service Advisor
MOBILE SOLUTIONS —Norwich
- £27,000 - £30,000 a year
- 8 hour shift
- Software troubleshooting
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Norwich
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Warehouse Operative (Monday to Friday)
CCF —Norwich
- Full-time
- Customer service
Customer Relations Specialist
Zest Car Rental —Dereham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
12d
Customer Service Handler
Aviva —Norwich
- £26,700 - £29,650 a year
- Part-time
- Microsoft Word
- Computer literacy
- Employee discount
1d
Motor Claims Training and Audit Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Maths
- Continuous improvement
Quick apply
5d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Norwich
- Temporary
3.5t Delivery Driver
FlooringSuperstore.com —Norwich
- £32,032 a year
- Full-time
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Jewellery Sales & Customer Experience Specialist
Aleks Jewellers —Norwich
- From £27,000 a year
- Full-time
- English
- In-person
- Store discount
- Employee discount
Quick apply
2d
Business Administrator - Mayflower Court
Norse Group LTD —Norwich
- £28,704.72 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Paid training
- Referral programme
Trainee Reporting Forensic Scientist (Norwich)
Key Forensic Services —Wymondham
- Data analysis skills
- Laboratory experience
- No experience needed
- Employee assistance programme
Quick apply
Assistant Store Manager
Infinity Motorcycles —Norwich
- £32,000 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
- Store discount
Quick apply
5d
Sales Assistant
Jollyes Pets —Norwich
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
9d
Customer Service Advisor - Energy
The AF Group Ltd. —Norwich
- Up to £28,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Constituency Assistant – Diary and Casework Support
Office of Steff Aquarone MP —North Walsham
- £26,039 a year
- Full-time
- In-person
Quick apply
Store Manager
FlooringSuperstore.com —Norwich
- Up to £50,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
4d
Business Development Coordinator
Moore Networking Ltd —Norwich
- £29,000 a year
- Full-time
- CRM software
- Computer literacy
- Research
Quick apply
Service Manager Assistant
Snelling Business Systems —Wymondham
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- English
- SQL
- Business development
- Employee assistance programme
- Flexible schedule
Quick apply
Warehouse Operative - Nights
Evri —Norwich
- £12.71 an hour
- Full-time
- Annual leave

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customer experience specialist jobs near norwich, nfk

Mobile Phone Repair Technician & Customer Service Advisor

MOBILE SOLUTIONS
Norwich

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Benefits

Employee discount

Qualifications

Technical troubleshooting
Driving Licence
Hardware repair
Software troubleshooting
Equipment repair
Computer literacy
E-commerce
Computer skills
Customer support
Customer interaction
Retail experience
Site housekeeping
Fault diagnosis and repair
Communication skills
Mobile devices

Full job description

Location: Norwich City Centre
Job Type: Full-time, Permanent
Hours: 40 hours per week (including weekends)
Salary: £27,000–£30,000 per year, depending on experience.

Join Our Team

Mobile Solutions is one of Norfolk's leading independent technology repair specialists. We have built an excellent reputation for providing high-quality repairs and outstanding customer service. We are looking for a friendly, motivated and reliable individual to join our growing team.

This is a varied role, perfect for someone who enjoys technology, solving problems and working with customers. Every day is different, offering the opportunity to work across repairs, sales, online listings and marketing.

The Role

As a Mobile Phone Repair Technician & Customer Service Advisor, you will play a key role in the day-to-day running of our busy repair centre. You will diagnose and repair customer devices, assist customers in-store and over the phone, create online listings, help with social media content and ensure the shop maintains its excellent reputation.

Key Responsibilities

Diagnose and repair mobile phones, tablets, laptops and games consoles.
Replace screens, batteries, charging ports, cameras and other components.
Diagnose hardware and software faults.
Book customer devices into our repair management system.
Keep customers updated throughout the repair process.
Answer telephone, email and in-store enquiries.
Sell mobile phones, accessories, refurbished devices and repair services.
Create and manage eBay listings, including writing descriptions and uploading photographs.
Assist with social media content for Facebook, Instagram and other platforms.
Use computer systems confidently, including repair software, Microsoft Office and online marketplaces.
Process cash and card payments.
Maintain accurate repair records.
Keep the workshop and retail area clean, organised and safe.
Work as part of a friendly team to deliver outstanding customer service.
Follow all Health & Safety procedures at all times.

Essential Requirements

At least one year's mobile phone repair experience is preferred, although applicants with basic repair experience and a willingness to learn are encouraged to apply.
Good general computer skills and confidence using Windows and online systems.
Excellent customer service and communication skills.
Previous retail or customer-facing experience.
Ability to diagnose common hardware and software faults.
Reliable, trustworthy and punctual.
Well organised with excellent attention to detail.
Ability to work independently and as part of a team.
A positive attitude and willingness to learn new skills.

Desirable Skills

Experience repairing iPhone, Samsung, Google Pixel and other Android devices.
Experience repairing laptops, tablets and games consoles.
Experience with soldering or board-level repairs (an advantage but not essential).
Experience using eBay Seller Hub or other online selling platforms.
Experience creating social media posts for businesses.
Experience using repair management or EPOS software.
Full UK driving licence (preferred).

What We Offer

Salary of £27,000–£30,000 per year, depending on experience.
Full-time permanent position.
Ongoing training and opportunities to develop your technical skills.
Staff discount on repairs and accessories.
Friendly, supportive working environment.
Opportunity to become a key member of a well-established independent business with an excellent local reputation.
A varied role where you'll continue learning and developing new skills.

Working Hours

40 hours per week.
Monday to Friday.
Some Saturday working on a rota.
8-hour shifts.

Application Questions

Do you live within commuting distance of Norwich City Centre?
Do you have experience repairing mobile phones?
Do you have experience repairing laptops or games consoles?
Are you confident using computers and online systems?
Have you ever created eBay listings or managed online sales?
Have you created social media posts for a business?
Do you have the right to work in the UK?
Do you hold a full UK driving licence? (Preferred)

If you're passionate about technology, enjoy helping customers and want to work in a role where no two days are the same, we'd love to hear from you. Join Mobile Solutions and become part of a friendly, experienced team where your skills will be valued and developed.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in norwich, nfk

Mobile Phone Repair Technician & Customer Service Advisor

Operational Support Officer

Warehouse Operative (Monday to Friday)

Customer Relations Specialist

Customer Service Handler

Motor Claims Training and Audit Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

3.5t Delivery Driver

Jewellery Sales & Customer Experience Specialist

Business Administrator - Mayflower Court

Trainee Reporting Forensic Scientist (Norwich)

Assistant Store Manager

Sales Assistant

Customer Service Advisor - Energy

Constituency Assistant – Diary and Casework Support

Store Manager

Business Development Coordinator

Service Manager Assistant

Client Development Manager

Warehouse Operative - Nights

I want to receive the latest job alerts for customer experience specialist in norwich, nfk

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