Service delivery manager Work, Jobs in Nottingham, Eng (with Salaries)

Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Nottingham Operations Delivery Manager
East Midlands Railway —Nottingham
- Management
- Leadership
- Communication skills
- Flexible schedule
4d
Regional Trainer
Consensus —Nottingham
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Shift Manager - Nights
Lineage Logistics —Bilsthorpe
- Up to £48,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Junior Service Delivery Manager
Ericsson —Nottingham
- Computer Science
- Engineering
- English
Shift Manager
Greggs —Wollaton West
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
8d
Service Delivery Manager
Yunex Traffic —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
1d
Shift Operations Manager
Magnavale Ltd —Chesterfield
- From £40,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
13d
Personal Coach
Stone Soup Academy —Nottingham
- From £24,784.50 a year
- Overtime
- English
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
8d
FM Hard Services Manager - Accommodation
Center Parcs —Newark-on-Trent
- £65,000 - £75,000 a year
- Full-time
- Engineering
- Maintenance
- Administrative experience
- Employee discount
11d
Store Manager - Nottingham
Marks & Spencer —Nottingham
- Full-time
- Employee discount
12d
Senior PMO Manager
Synapri —Nottingham
- £80,000 - £90,000 a year
- Hybrid work
- Team management
Team Member (Delivery)
NEXT —Nottingham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2h
Commercial Manager
Huws Gray Group —Nottingham
- Hybrid work
- Leadership
- Annual leave
- Employee discount
Service Manager
Vertu Motors —Chesterfield
- £55,000 - £70,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
Quick apply
8d
Senior Administrator (Business Operations) - (Part-Time)
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
- Employee discount
5d
Contract Supervisor - Nottingham
Glendale Countryside Ltd —Nottingham
- £14.37 an hour
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee discount
- Sick pay
4d

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service delivery manager jobs near nottingham, eng

Customer Service Analyst

FERRERO -
Alfreton

Apply Now

Job details

Permanent

Qualifications

Customer service
Supply chain
Numeracy
Communication skills

Full job description

End to End Supply Chain

Job ID:

76318

Alfreton, DBY, GB (Hybrid)

Permanent

About the Role:

As a Customer Service Analyst, you'll be at the heart of our customer operations, driving seamless service for a key portfolio of clients. In this role, you’ll be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring that every order is managed with precision from start to finish. You’ll have the chance to build strong partnerships with customers, influence product delivery schedules, and collaborate with teams to keep everything on track.
If you’re someone who excels at solving problems, improving processes, and making a real impact on customer satisfaction, this role is for you!

Main Responsibilities:

You'll play a crucial role in ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders against forecasts. Balancing customer volumes, handling seasonal commitments, and communicating any variations to customer demands will be key parts of your responsibilities. Keeping comprehensive customer records ensures that the team can provide uninterrupted support even in your absence.

You will develop solid relationships with our 3rd Party Logistics providers to guarantee that orders are fulfilled according to customer expectations. This includes tracking deliveries, resolving issues with returned products, and coordinating closely with finance when necessary to ensure everything runs smoothly.

Working alongside commercial teams, you’ll closely monitor customer forecasts, tracking product intake and seasonal changes. Your keen eye will flag any discrepancies or over-consumption, helping to balance demand and ensure that customer needs are met efficiently, maximising sales while minimising excess stock.

Building and nurturing strong partnerships with customer contacts will be central to your role, creating trust and collaborative ways of working. You’ll also support the broader Customer Operations Team in developing innovative approaches and step in to help your teammates whenever needed to maintain high service levels.

You’ll be instrumental in driving continuous improvement within our operations, working with the team to optimise processes that lead to service and cost enhancements. Your focus on performance metrics like order fill rates and shelf availability will help us deliver the freshest products to our customers while ensuring that our internal targets are consistently met.

Collaboration will be key as you build strong ties across our Supply Chain team and maintain effective communication with all stakeholders. By aligning with Demand, Distribution, Supply Planning, and our logistics partners, you’ll ensure that customer requirements are clearly understood and fulfilled to the highest standards.

About You:

To excel in this role, you'll need strong customer service skills, solid organisational abilities, and professional communication and interpersonal expertise. Effective problem-solving skills are key, particularly when managing tasks under pressure.

We’re looking for detail-oriented, results-driven individuals with a customer-centric mindset. The ability to work independently and stay effective under tight deadlines is crucial. Strong numeracy skills and an analytical approach are also highly valued.

Experience in customer supply chain operations, especially within FMCG networks, will be a significant advantage, helping you better understand and meet customer needs.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Our Application Process

We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!

1. Apply

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

2. Assess

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

3. Interview

If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization

Apply Now

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service delivery manager jobs in nottingham, eng

Customer Service Analyst