Support manager Work, Jobs in Oxted, Sry (with Salaries)

Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
5d
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
14d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
10d
Part Time Accounts and Sales Administrator
NetVector Consulting Limited —Edenbridge
- £26,000 - £28,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
- Sick pay
Quick apply
1d
Residential Sales Progressor
Hamways Limited —Oxted
- £35,000 - £42,500 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Free parking
- Sick pay
Quick apply
1d
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
9d
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
Trusts and Foundations Manager
Aspens Charities —Royal Tunbridge Wells
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Project management
- Paid training
- Employee assistance programme
Quick apply
9d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
PR & Communications Manager
Must Have Ideas Ltd —Aylesford
- Full-time
- Project management
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Quick apply
Inclusion and Behaviour Centre Manager
Russell Martin Foundation —Crawley
- £28,000 - £33,000 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
Quick apply
4d
Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Remote
- Management
- Travel
- Leadership
- Annual leave
- Employee discount
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Home Manager
Barchester Healthcare —Oxted
- £90,000 a year
- Organisational skills
- Leadership
- Marketing
Quick apply
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
People Manager
East Surrey College —Redhill
- £51,277.51 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Free parking
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Business Support Manager
Patel Events Limited —London
- £33,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
- Life insurance
Quick apply

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support manager jobs near oxted, sry

Aftersales Manager

Marco Limited -
Edenbridge

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Sick pay
On-site parking

Qualifications

Contract management
ERP systems
Analysis skills
Project management
Contracts
Account management
Communication skills
Negotiation

Full job description

MARCO, a globally recognised automation and technology company and part of the ATS Group, are looking for an experienced and customer-focused Aftersales Manager to lead and develop our aftersales function, ensuring our customers receive outstanding support throughout the lifecycle of their equipment, systems and service agreements.

Based at our office in Edenbridge, This is an exciting opportunity for someone with a strong commercial mindset and passion for customer success to play a key role in driving customer retention, recurring revenue growth and service excellence.

The Role:

As Aftersales Manager, you will take ownership of our service contract renewal process, customer support programmes and customer satisfaction initiatives. Working closely with our Sales, Service and Projects teams, you will ensure customers maximise the value of their investment while identifying opportunities to expand our aftersales offering. Key Responsibilities include:

Service Contract & Renewal Management

Manage the full service contract renewal process from initial engagement through to completion.
Maintain accurate records of customer contracts, renewal dates and commercial agreements.
Proactively engage customers ahead of contract expiry to secure renewals and identify upselling opportunities.
Consistently deliver service contract revenue and margin targets.

Customer Relationship Management

Manage customer support agreements and ensure customers receive maximum value from their contracts.
Build strong, long-term customer relationships through regular communication and review meetings.
Act as the primary contact for aftersales enquiries and post-delivery support.
Prepare quotations for software upgrades, enhancements, service agreements, training services, spare parts and support packages.

Aftersales Programme Development

Lead the development and continuous improvement of MARCO's aftersales strategy.
Introduce new initiatives that improve customer engagement, retention and recurring revenue.
Identify enhancements to customer support services and programmes.

Data Analysis & Customer

Analyse customer and service data to identify trends, risks and growth opportunities.
Monitor service utilisation and recommend improvements.
Produce reports on contract performance, customer satisfaction, renewal rates and aftersales revenue.
Lead customer satisfaction surveys and Net Promoter Score (NPS) initiatives.
Develop action plans based on customer feedback to improve service delivery and retention.

About You

As part of a small team, it is imperative that you are hardworking and passionate about contributing to our success as a business. You will also demonstrate:

Previous experience in an Aftersales, Customer Success, Account Management, Service Management or commercial customer-facing role, within engineering, manufacturing, automation, technology or industrial sectors.
Experience managing customer contracts and service agreements.
Excellent communication, negotiation and interpersonal skills.
Strong commercial awareness and a customer-focused approach, with a proven ability to build and maintain strong customer relationships.
Experience analysing data and producing management reports.
Excellent organisation and project management skills.
Excellent problem-solving and analytical abilities.

In addition, experience of service contract management and knowledge of industrial automation, smart manufacturing, weighing systems or related technologies would be highly advantageous, as would experience using CRM and ERP systems.

About Us

With the launch of our recently updated intelligent software imminent, this is an exciting time to join MARCO and contribute to our growth and be a key player in delivering cutting-edge solutions to the Fresh Produce industry across 45 countries.

Employee Benefits Package:

Lucrative commission structure: Your base salary will be significantly supplemented as a rewarded for continuously driving aftersales growth.
Generous Annual Leave: Enjoy a well-deserved work-life balance with 25 days of annual leave in addition to recognized bank holidays.
Comprehensive Health Coverage: Access peace of mind with our private medical insurance, ensuring your health and well-being are a top priority.
Enhanced Pension Scheme: Invest in your future with our enhanced pension scheme, providing a solid foundation for your retirement plans.
Annual Company Bonus Scheme: We value everyone’s contribution and operate an annual bonus scheme, aligned with company objectives.
Convenient Onsite Parking: Experience hassle-free commuting with our onsite parking facilities, making your journey to work more convenient and stress-free.

At MARCO you are more than just a number, we value our employees and are committed to providing a competitive benefits package that enhances your overall work experience and supports your personal and professional wellbeing.

Further details:

Full-time
35 hours per week, Monday to Friday
On site
Competitive salary

Strictly no agencies please

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company pension
Enhanced maternity leave
Free parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in oxted, sry

Aftersales Manager

Business Support and Office Manager

Change Manager

Part Time Accounts and Sales Administrator

Residential Sales Progressor

Regional Business Manager

Senior Consultant

Trusts and Foundations Manager

Head of Dispensary Operations

Operations Support Manager

PR & Communications Manager

Inclusion and Behaviour Centre Manager

Team Leader

Head of Learning & Development

Home Manager

Resident Engagement Manager

Partnerships Associate

People Manager

Customer Service Manager

Business Support Manager

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