Team leader Work, Jobs in Peterborough, Cam (with Salaries)

Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
8d
Team Leader
GXO Logistics —Peterborough
- £29,966.82 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Project Team Leader
Durant Cricket —Oakham
- From £40,000 a year
- Full-time
- Team management
- Travel
- Mentoring
Quick apply
Site Team Leader
Enviromontel Ltd —Huntingdon
- £32,000 a year
- Overtime
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Gym membership
Quick apply
11d
Team Leader
Silver Birch Care Holdings —Peterborough
- Up to £700 a month
- Weekend availability
- Childcare
- Employee assistance programme
- Referral programme
Operations Team Leader
Smiths News —Peterborough
- Full-time
- Training & development
- Communication skills
- Free parking
- Referral programme
Production Team Leader
Irca Group —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bakery
Quick apply
Assistive Technology Team Leader
Amplius —Peterborough
- £36,948.05 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
Team Leader
Chef & Brewer - BRA_101 —Peterborough
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Wabtec —Peterborough
- Full-time
- Schematics
- In-person
- Mechanical knowledge
Quick apply
Site Lead
John Clare Trust —Peterborough
- £14 an hour
- Part-time
- Management
- Organisational skills
- In-person
Quick apply
3d
Shift Supervisor/Team Leader
Subway —Peterborough
- £10.85 - £13.00 an hour
- Customer service
- Supervising experience
- Cleaning
- Annual leave
- Employee discount
Quick apply
12d
Lead Park Ranger
Anglian Water Services Ltd —Huntingdon
- £35,000 a year
- Weekend availability
- Team management
- Budgeting
- Communication skills
- Free parking
- Annual leave
HR Team Leader
Kier Group —Rushden
- Hybrid work
- Microsoft Office
- Continuous improvement
- Team management
12d
Team Leader - Production
Xaar —Huntingdon
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Trading Team Leader
Morrisons —Stamford
- Customer service
- Training & development
- Leadership
Quick apply
Lead Generation Agent
CarWorld Car Supermarket —Peterborough
- Up to £40,000 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Free parking
Quick apply
4d
Kitchen Team Leader
Flaming Grill - BRA_103 —Peterborough
- Part-time
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Commercial Team Leader
Cambridgeshire Fire and Rescue —Huntingdon
- £51,220 - £54,371 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Organisational skills
- Free parking
- Store discount
Quick apply

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Customer Operations Team Leader

Smart Home Charge -
Peterborough

Quick apply

Job details

Full-time
Up to £34,000 a year
8 days ago

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

CRM software
Operations management
Microsoft Office Suite
Complaint handling
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Computer skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Customer Operations Team Leader

Location: Peterborough (Office Based)
Salary: £30,000 to £34,000 (depending on experience)
Reporting to: Customer Experience Manager

About Smart Home Charge

Smart Home Charge is one of the UK’s leading home EV charger installation specialists, delivering thousands of installations every year across the UK.

As the demand for electric vehicles continues to grow, we're investing in our people, technology and processes to continue to deliver an industry-leading customer experience. We're passionate about creating a workplace where our teams can develop, take ownership and make a real impact.

We're now looking for an experienced Customer Operations Team Leader to help lead our Customer Service and Operations department and support the continued growth of our business.

The Role

This is a hands-on role responsible for the day-to-day management of our Customer Operations department.

Reporting to the Customer Experience Manager, you’ll lead a multi-skilled office team responsible for customer service, engineer planning, process administration and operational support. You’ll ensure workloads are managed effectively, service levels are maintained and the team is supported to deliver an exceptional customer experience.

This role is ideal for someone who enjoys leading people, solving problems and taking ownership of the daily operation. You’ll work closely with the Customer Experience Manager, enabling them to focus on wider operational improvements, quality, systems and business projects while you ensure the department runs smoothly each day.

Key Responsibilities

· Lead, motivate and support the Customer Operations team

· Carry out regular 1-2-1 meetings and performance reviews

· Coach and develop team members through regular feedback

· Support recruitment, onboarding and training of new employees

· Monitor attendance, holidays and wellbeing

· Foster a positive, collaborative and accountable team culture

Daily Operations

· Take ownership of the day-to-day running of the Customer Operations department

· Allocate and prioritise workloads across Customer Service, Planning and Administration

· Lead daily team meetings and operational briefings

· Monitor work queues to ensure customer enquiries and operational tasks are completed within agreed timescales

· Identify resource constraints and escalate where necessary

· Support operational decision-making throughout the day

Customer Experience

· Act as the first point of escalation for complex customer enquiries and complaints

· Support the team in delivering excellent customer communication

· Ensure customers receive timely updates throughout their installation journey

· Promote a customer-first culture across the department

Performance & Quality

Monitor departmental KPIs including:

- Customer response times

- SLA performance

- Appointment lead times

- Customer satisfaction

- Complaint trends

- Productivity

· Carry out quality spot checks and coaching sessions.

· Identify recurring issues and recommend improvements.

Continuous Improvement

· Work closely with the Customer Experience Manager to improve operational processes.

· Identify opportunities to increase efficiency and improve customer experience.

· Support implementation of new systems, technology and ways of working.

· Encourage continuous improvement across the team.

About You

You’ll be a confident people leader with experience managing customer service or operational teams in a fast-paced environment.

You’ll enjoy developing people, making decisions and ensuring the day-to-day operation runs efficiently, while always keeping the customer at the heart of what you do.

Essential

· Previous experience leading a customer service, customer operations or operations team.

· Excellent communication and interpersonal skills.

· Strong organisational and prioritisation skills.

· Experience coaching and developing employees.

· Ability to remain calm under pressure.

· Strong IT skills, including Microsoft Office.

· Experience using CRM or job management systems.

Desirable

· Experience within field service, utilities, construction or home services.

· Experience working with operational KPIs.

· Knowledge of scheduling or planning operations.

· Continuous improvement mindset.

Benefits

Competitive salary
Company pension
Ongoing learning and development
Opportunity to grow within a rapidly expanding business

Pay: Up to £34,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Peterborough PE3 6SR: reliably commute or plan to relocate before starting work (preferred)

Experience:

Team management: 4 years (required)
Process improvement: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in peterborough, cam

Customer Operations Team Leader

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Site Team Leader

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Operations Team Leader

Production Team Leader

Assistive Technology Team Leader

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Team Leader

Site Lead

Shift Supervisor/Team Leader

Lead Park Ranger

HR Team Leader

Team Leader - Production

BCAL Operations Team Leader (Specialist Logistics)

Trading Team Leader

Lead Generation Agent

Kitchen Team Leader

Commercial Team Leader

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