Activity leader Work, Jobs in Queenborough, Ken (with Salaries)

Retention Agent
Fiserv —Basildon
- Full-time
- Communication skills
9d
Inclusive Learning Team Leader
EKCGroup —Sheerness
- £15,582 - £31,164 a year
- Management
- Experience working with children
8h
Receptionist
Nore Academy —Sheerness
- £8,557 - £8,693 a year
- Microsoft Office
- Databases
- Front desk
- Health & wellbeing programme
Quick apply
Senior Project Manager
Fiserv —Basildon
- Full-time
- PMP
8d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £4,379 a month
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
Zero Hours Mooring Operative
Briggs Marine Contractors Ltd —Sheerness
- £14.39 an hour
- Full-time
Quick apply
1d
Customer Service Team Member
Capella Solutions Group —Sheerness
- £29,000 a year
- Full-time
- CRM software
- Project management
- In-person
- Free parking
Quick apply
5d
Director of Studies
Concorde International —Canterbury
- £37,000 - £42,000 a year
- Full-time
- Management
- English
- Classroom experience
Quick apply
Animal Keeper (Zoo Keeper) - All Sections
Hemsly Conservation Centre —Sevenoaks
- £22,915.20 - £26,843.52 a year
- Part-time
- Maintenance
- In-person
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Head of Resident Experience
Nellsar Careers —Sittingbourne
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Budgeting
- Communication skills
- Referral programme
Quick apply
12d
Head of Learning
Southern Housing —Sittingbourne
- £70,000 a year
- Continuous improvement
- Travel
- Contracts
- Annual leave
12d
Team Leader
PGS Group —Grays
- From £15.32 an hour
- Full-time
- Management
- English
- Maths
Quick apply
Curriculum Administrator Team Leader
MidKent College —Gillingham
- £28,625 - £33,063 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
Senior Lead
Age UK Herne Bay —Herne Bay
- £14 an hour
- Full-time
- Computer literacy
- Recruiting
- IT
Quick apply
12d
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Weighbridge Operator
Holcim —Rochester
- Communication skills
- Employee discount
Team Leader / Chef
Cook Trading Limited —Sittingbourne
- £15.67 an hour
- Full-time
- Cooking
- Supervising experience
- Continuous improvement
- Free parking
- Annual leave
Casual Breakfast & After School Activity Leader - Tiger
Junior Adventures Group UK —Maidstone
- Up to £12.71 an hour
- No weekends
- Experience working with children
- School
- Paid training
- Referral programme
Quick apply
English and/or Maths Teacher/Tutor
Figure of Eight Education —Westcliff-on-Sea
- £15 - £25 an hour
- Maths
- Experience working with children
- In-person
- Flexitime
Quick apply
1d
Senior Early Years Educator (Nursery Room Leader)
Storal —Sittingbourne
- Up to £13.75 an hour
- Full-time
- Experience working with children
- School
- Employee discount
- Sick pay
Quick apply

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Retention Agent

Fiserv -
Basildon

Apply Now

Job details

Full-time
9 days ago

Qualifications

Retention call handling
Complaint handling
Financial analysis
Churn prevention
Customer loyalty building
Customer interaction
Root cause analysis
Sales and customer service experience
Communication skills

Full job description

Location: Basildon, Endeavour Drive

Job ID: R-10399756

Category: Sales & Account Management

Remote

Posting Start Date: Posting Start Date: 02-August-2026

Posting End Date: Posting End Date: 17-August-2026

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Retention Agent

What does a successful Retention Agent do?

At Fiserv, a successful Retention Agent helps protect and grow our Clover merchant base by supporting merchants who may be considering leaving or who are unhappy with their current service, pricing, products, or competitive alternatives.

This role is focused on understanding merchant concerns, identifying the right retention approach, negotiating commercial solutions, and clearly demonstrating the value of Clover’s products and services. Success in this role means building trust, improving merchant satisfaction, reducing attrition, and helping merchants get the most value from their Clover relationship.

As the function evolves, this role will also take a proactive approach by identifying early signs of merchant dissatisfaction and intervening before merchants begin to look at alternative providers.

What you will do:

Manage inbound and outbound retention conversations with merchants considering termination or reviewing other providers
Investigate the root cause of merchant dissatisfaction, including pricing, service issues, operational challenges, or competitive pressure
Negotiate retention solutions that balance merchant needs with business objectives
Analyse merchant pricing structures and explain financial proposals, savings, and commercial impact in a simple and compelling way
Carry out account reviews to identify opportunities to improve merchant value and satisfaction
Demonstrate the value and full capability of Clover products and services
Promote additional Clover functionality and value-added services where relevant
Identify early warning signs that a merchant may be disengaged and take proactive action
Accurately record conversations, retention activity, and agreed next steps
Deliver against retention, revenue protection, save rate, and customer satisfaction targets

What you will need to have:

Experience in a customer-facing sales, retention, account management, or customer service role
Strong negotiation and objection-handling skills
Ability to analyse pricing structures and clearly explain financial information
Experience managing difficult customer conversations and resolving complaints
Strong commercial awareness with the ability to balance customer and business outcomes
Strong verbal and written communication skills

What would be great to have:

Experience in payments, merchant acquiring, fintech, banking, or telecommunications
Knowledge of Clover products and services
Experience working in a retention or save team
Understanding of card acceptance solutions and merchant operations

What success looks like:

Strong merchant retention rates
Revenue retained
Reduced merchant attrition
Positive customer satisfaction outcomes
Successful pricing reviews and retention negotiations
Proactive identification and support of at-risk merchants
Increased utilisation of Clover products and functionality

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply Now

Refine Your Search

activity leader jobs in queenborough, ken

Retention Agent

Inclusive Learning Team Leader

Receptionist

Senior Project Manager

Organised Immigration Crime (OIC) Investigator

Zero Hours Mooring Operative

Customer Service Team Member

Director of Studies

Animal Keeper (Zoo Keeper) - All Sections

Head of Resident Experience

Head of Learning

Team Leader

Curriculum Administrator Team Leader

Senior Lead

Facilities Service Desk Team leader (Maternity Cover) Full time

Weighbridge Operator

Team Leader / Chef

Casual Breakfast & After School Activity Leader - Tiger

English and/or Maths Teacher/Tutor

Senior Early Years Educator (Nursery Room Leader)

I want to receive the latest job alerts for activity leader in queenborough, ken

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