Commissioner Work, Jobs in Radcliffe, Gtm (with Salaries)

Customer Experience Officer
Portus Supported Housing —Manchester
- £27,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
5d
Data Protection and Compliance Manager
RRG Group —Salford
- £23,322.00 - £31,995.60 a year
- Part-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Business Development and Referrals Coordinator
CFS Care Limited —Manchester
- From £13.10 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
5d
Experience Register Manager
SAVE CARE & SUPPORT LIMITED —Manchester
- £42,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Sick pay
Quick apply
13d
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
2d
Assistant Principal
Together Trust —Manchester
- £57,392 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Medical Receptionist/Administrator
The Aspen Clinic Ltd —Salford
- From £26,000 a year
- Overtime
- Microsoft Excel
- Sales
- Customer service
- Store discount
- Annual leave
Quick apply
4d
Chief Operating Officer (COO)
Pennine Domestic Abuse Partnership —Huddersfield
- £45,000 - £47,000 a year
- Part-time
- Microsoft Outlook
- Human resources
- Contracts
- Free parking
- Annual leave
Quick apply
Medical Receptionist
Langworthy Medical Practice —Salford
- £12.81 an hour
- English
- Windows
- Administrative experience
- Free parking
- Store discount
Quick apply
5d
Head of Safeguarding
HCRG Care Group —Leyland
- £79,504 - £91,609 a year
- Master's degree
- No degree
- Leadership
- Employee discount
Quick apply
9d
CCTV Security Controller
Mitie —Manchester
- £14.35 an hour
- 12 hour shift
- Microsoft Access
- Windows
- Microsoft Office
Work & Inclusion Coach
Happy Smiles CIC —Wigan
- £13.50 an hour
- Part-time
- Working with children
- Mentoring
- In-person
- Flexitime
Quick apply
9d
Lead Facilitator
Happy Smiles CIC —Wigan
- £16 an hour
- Part-time
- Care plans
- Leadership
- Free parking
- Flexible schedule
Quick apply
9d
Drive Panel Coordinator
TLC: Talk Listen Change —Stretford
- £29,032.21 - £30,322.00 a year
- Part-time
- Hybrid work
- English
- IT
- In-person
- Annual leave
Quick apply
4d
Regional Manager
Community Integrated Care —Farnworth
- £42,567 - £46,331 a year
- Full-time
- Hybrid work
- Management
- Travel
- Annual leave
- Flexible schedule
Quick apply
9d
Service Manager - Bolton
Northern Healthcare —Bolton
- Up to £42,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
Business Development Manager – Complex Care
Apollo Home Healthcare —Heywood
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
RISE Adviser - North West - Early years and primary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
2d
Deputy Manager - Residential Mental Health
Droylsden —Manchester
- Up to £37,000 a year
- Full-time
- Rehabilitation centre
- Organisational skills
- Leadership
- Annual leave
- Referral programme
Quick apply
12d

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Customer Experience Officer

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£27,900 a year
5 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
SharePoint
NVQ
SSH
BTEC
Communication skills
A Level

Full job description

Job Summary

The Customer Experience Officer plays a vital role in delivering excellent customer service across both housing management and property maintenance functions. Acting as a key point of contact for customers, support providers, and contractors, the role ensures that queries are handled promptly, professionally, and with a customer-first approach.

The postholder supports tenancy processes including sign-ups, housing benefit claims, and void management, while also helping to coordinate repairs and maintenance, ensuring our homes remain safe, well-maintained, and compliant. This is a varied and fast-paced role requiring strong communication skills, attention to detail, and effective cross-team collaboration.

This role operates under the organisation’s hybrid working arrangements. Required office attendance, including specific days and frequency, will be set by the line manager and may change in line with business needs.

Duties

Act as the first point of contact for telephone and email enquiries from customers, support providers, advocates, commissioners, and contractors.

Log all contacts on the housing management system, ensuring accurate and up-to-date customer and property records.

Support the voids process by updating systems, tracking property status, and ensuring paperwork and compliance checks are completed in a timely manner.

Assist with the new customer process, including preparing sign-up paperwork, issuing easy-read documents, and supporting Housing Officers with the onboarding of new customers.

Process Housing Benefit claims, ensuring required documentation is collected and submitted, and working closely with the Income team to resolve queries.

Manage complaints administration, including logging new complaints and ensuring records are accurate and up to date, while working to resolve service requests promptly and effectively at first point of contact to achieve a ‘right first time’ outcome and reduce avoidable complaints.

Attend and contribute to regular meetings with Housing Officers to support handover and progression of tenancy-related tasks.

Maintain accurate tenancy and property data within housing systems, generating reports and performance updates as required.

Complete and submit CORE (Continuous Recording of Lettings and Sales in Social Housing) data returns in line with regulatory requirements.

Support day-to-day office administration, including post, mailouts, stationery orders, and document management in line with GDPR.

Undertake ad-hoc administrative tasks to support tenancy and customer service activities.

Contribute to service improvement by identifying gaps, delays, or feedback related to housing and repairs services.

Comply with GDPR requirements and internal data handling protocols.

Assist with gathering and reporting on performance data including customer satisfaction, service levels, and compliance KPIs.

Work flexibly across both housing and repairs functions to meet operational needs.

Liaise with internal teams, including Income, regarding tenancy matters, including applications and administration of Council Tax discounts for customers classified as Severely Mentally Impaired (SMI).

Record and track damp and mould cases, ensuring reports are logged systematically, progress is monitored, and records are updated through to full resolution in line with internal procedures.

Void property administration, including managing workflows, uploading compliance certificates, maintaining progress trackers, and liaising with Portus Property Management (PPM) and contractors to support timely turnaround.

Reviewing, verifying, and processing invoices for furniture, white goods, and other non-PPM expenditure

Acting as the initial point of contact for repair requests, assessing, and prioritising issues, raising work orders, and escalating complex or urgent cases to senior colleagues or contractors as required.

Respond to queries relating to white goods and furniture, checking eligibility or property requirements, and liaising with Housing Officers and Finance where orders, approvals, or budget checks are needed.

Maintain central oversight of Fire Risk Assessment (FRA) actions, ensuring remedial works are tracked to completion, records are updated in internal systems, and overdue or high-risk actions are escalated to Housing Officers promptly.

Qualifications

(Essential/Desirable)

GCSEs (or equivalent) in English and Maths at Grade C/4 or above - E

Educated to Level 3 or equivalent (e.g., A-Levels, NVQ Level 3, BTEC, or equivalent experience) - D

Housing related qualification (e.g., CIH Level 3 or above) - D

Experience in housing, property, customer service, or similar administrative role - E

Strong communication skills with a professional, empathetic telephone manner - E

Experience using databases or housing management systems - E

Experience in complaints administration, including logging, tracking, and supporting timely resolution - D

Excellent organisational skills and attention to detail - E

Experience of logging, tracking and following up repairs or service requests - D

Proficient in Microsoft Office (Word, Excel, Outlook, Teams, SharePoint) - E

Ability to manage competing tasks and priorities effectively - E

Commitment to customer care, confidentiality and safeguarding - E

Flexible, solution-focused, and able to work effectively as part of a team - E

Experience working with contractors or coordinating property works - D

Knowledge of GDPR and handling sensitive data - E

Understanding of compliance documentation (e.g., SSH compliance, gas safety, electrical) - D

Full UK driving license or access to transport - E

Basic DBS certificate (clean) - E

Pay: £27,900.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

commissioner jobs in radcliffe, gtm

Customer Experience Officer

Data Protection and Compliance Manager

Business Development and Referrals Coordinator

Experience Register Manager

Managing Director

RISE Adviser - North West - Secondary adviser

Assistant Principal

Medical Receptionist/Administrator

Chief Operating Officer (COO)

Medical Receptionist

Head of Safeguarding

CCTV Security Controller

Work & Inclusion Coach

Lead Facilitator

Drive Panel Coordinator

Regional Manager

Service Manager - Bolton

Business Development Manager – Complex Care

RISE Adviser - North West - Early years and primary adviser

Deputy Manager - Residential Mental Health

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