Event planning manager Work, Jobs in Redbridge, Gtl (with Salaries)

Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
1h
Senior Integrations Manager [Insurance M&A]
Compre Group —London
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1h
Country Manager
Seedtag —London
- Hybrid work
- English
- Leadership
- Communication skills
- Work from home
- Flexible schedule
1h
Waiter - Restaurant Mauro Colagreco
RAFFLES —London
- Full-time
- English
- Hotel
- Hotel experience
- Employee assistance programme
- Sick pay
Quick apply
1h
Brand Marketing & Content Manager
Qima Cafe —London
- £40,000 - £50,000 a year
- Full-time
- Social media management
- Analysis skills
- Bakery
Quick apply
11d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Human Resources (HR) Manager
Rhythmic Care UK Ltd —Ilford
- £40,000 - £50,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Master's degree
- Flexitime
Quick apply
8d
Scenic co-ordinator
Bespoke Events London Limited —Rochester
- £35,000 - £40,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Free parking
- Sick pay
Quick apply
EMEA Events and Sponsorships Team - Event Manager Associate
JPMorganChase —London
- Full-time
- Microsoft Office
- Project management
- Financial services
4d
FE/HE Partnership Manager
UK School of English —Harrow
- £15 - £25 an hour
- Hybrid work
- CRM software
- Marketing
- Salesforce
Quick apply
Junior Event Project Manager
Broadwick —London
- Weekend availability
- Project management
- Travel
- Organisational skills
Quick apply
International Education Partnerships Manager
OXBRIDGE ACADEMY LTD —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Master's degree
Quick apply
6d
Project Manager
Taiwan Trade Centre —London
- £32,500 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
- Annual leave
Quick apply
Head of Growth
JamDoughnut Ltd —Loughton
- From £75,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
13d
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
12d
Area Sales Manager UK & Ireland
MUTE. —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
7d
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
Schools & Partnerships Manager UK & Europe
Crimson Education —London
- Full-time
- Remote
- Sales
- Salesforce
- Education
Operations Manager - Exhibitions & Live Events
The Event Academy —London
- £42,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Work from home
Quick apply
Marketing Assistant
Boat Race Company Ltd —London
- Up to £17,500 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Social media management
- Work from home
Quick apply
12d

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Customer Service Supervisor

Fortnum & Mason -
London

Apply Now

Job details

Full-time
1 hour ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Hospitality
Customer service
Microsoft Office
Restaurant experience
Communication skills

Full job description

At Fortnum & Mason, exceptional service is part of our story. For more than 300 years, we have been delighting customers with extraordinary products, memorable experiences and a distinctly personal approach. As our Customer Service Supervisor, you will play a key role in upholding this prestigious heritage, leading and supporting a team who bring warmth, care and precision to every customer interaction. This is an opportunity to be at the heart of one of Britain’s most iconic luxury brands, helping to ensure every enquiry, booking and moment of service reflects the standards Fortnum’s is renowned for

Role Purpose:

The purpose of a Customer Service Supervisor is to lead and support the customer services team to ensure high-quality, efficient, and consistent service delivery. The role focuses on improving customer satisfaction, resolving escalated issues, coaching team members, and ensuring that service standards, policies, and performance targets are met.

Why Work For Us:

Competitive salary and performance-related bonus
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
25 days holiday, plus a day off for your birthday and 5 additional wellbeing days
Matched pension scheme and excellent career development opportunities
Opportunities to grow within a diverse and dynamic hospitality business
Additional annual leave and recognition rewards for long service

Key Accountabilities:

Responsible for daily supervision of the core and seasonal team, ensuring you are the first point of contact for support and escalations.
Act as a role model by demonstrating excellent leadership, professionalism, and adherence to company values while guiding and supporting the team.
Oversee and ensure adequate cover across all channels and tasks to ensure SLA’s are delivered and tasks completed in day.
Support with the preparation, recruitment, and training of new starters in the department, and support other departments where required, alongside regular coaching and training.
Proactively drive the Department by sharing and implementing ways to improve processes and flagging potential issues which may have a wider business impact.
Whilst the role is office based; we must be available for isolated face to face interactions were needed.
Be responsible for hosting the daily team meetings, clear communication cascade, attending weekly management meetings, and participating in meetings in the ASM’s absence.
Be responsible for liaising with chefs, maintain up to date knowledge regarding allergens and dietary requirements, manage restaurant bookings and handle escalations
Work closely with the Membership team to ensure full feedback loop and knowledge share of customer feedback, and support in cascading Membership updates to the CS team
Ensure customers receive timely, professional, and accurate support by maintaining high service quality standards and acting as the primary point of contact for complex or sensitive issues, such as Food safety, Quality, Fraud, Data Compliance, escalations and Exec escalations.
Carry out regular team feedback, 1:1 reviews, Probations, PDR’s and RTW’s and support the Assistant Manager in managing absence and timekeeping.
Complete weekly and monthly Analysis and feedback to the senior management group
Support the team during times of absence and holidays
Maintain flexibility in locations and shift patterns, covering 7 days a week including bank holidays
Ability to work across multiple operating platforms.
Coordinate with other departments for special events, menus or complex orders.
Manage productivity and QC for all core and temporary teams.

We expect the successful candidate to have the following skills and experience:

1 year of luxury customer service experience in a customer-facing role
Be self-motivated with a proactive attitude to work.
Excellent interpersonal and communication skills
Experience in collating and analysing data.
A passion for our brand
High level of integrity and professionalism.
Ability to maintain confidentiality and exercise discretion.
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Be self-motivated with a proactive attitude to work.
You will thrive under pressure and possess meticulous attention to detail.
Have the ability to prioritise and manage your own workload to meet deadlines, Multi-Tasking, planning and organisation skills
Be a people-centric character.
Proficient in Microsoft Office with capacity to operate within multiple platforms
Experience within a Contact Centre, Hospitality or Retail environment would be advantageous

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.

Apply Now

Refine Your Search

event planning manager jobs in redbridge, gtl

Customer Service Supervisor

Senior Integrations Manager [Insurance M&A]

Country Manager

Waiter - Restaurant Mauro Colagreco

Brand Marketing & Content Manager

Global Operations Coordinator - BCG Institute

Human Resources (HR) Manager

Scenic co-ordinator

EMEA Events and Sponsorships Team - Event Manager Associate

FE/HE Partnership Manager

Junior Event Project Manager

International Education Partnerships Manager

Project Manager

Head of Growth

Senior Events Manager

Area Sales Manager UK & Ireland

Operations Assistant Manager, Serviced Apartments

Schools & Partnerships Manager UK & Europe

Operations Manager - Exhibitions & Live Events

Marketing Assistant

I want to receive the latest job alerts for event planning manager in redbridge, gtl

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