Technical officer Work, Jobs in Remote (with Salaries)

Digital Support Officer
HealthNet Homecare —Remote
- £34,000 a year
- Full-time
- Remote
- Azure
- Project management
- Agile
- Employee discount
- Referral programme
2d
Programme Officer — Online Programme
CamVision Education —Remote
- From £27,000 a year
- Full-time
- Remote
- Microsoft Outlook
- English
- Administrative experience
- Work from home
Quick apply
12d
NDAO Communications Officer x 2
Police Digital Service —Remote
- £40,000 a year
- Remote
- Social media management
- Travel
- Organisational skills
3d
Policy Officer – NFCC
National Fire Chiefs Council Limited —Remote
- £35,000 a year
- Full-time
- Remote
- Data analysis skills
- Microsoft Office
- Analysis skills
- Work from home
- Employee discount
Quick apply
10d
Senior Analyst - Support & Intervention Team
College of Policing —Remote
- £47,720 a year
- Full-time
- Remote
- Presentation skills
- IT
- Leadership
- Employee discount
Organisational Learning Officer (Part-time) – NFCC
National Fire Chiefs Council Limited —Remote
- £37,389 - £46,453 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Work from home
- Employee discount
Quick apply
12d
Organisational Learning Officer – NFCC
National Fire Chiefs Council Limited —Remote
- £37,389 - £46,453 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Work from home
- Employee discount
Quick apply
12d
Technical Business Analyst (Network)
Megaport —Remote
- Full-time
- Remote
- English
- Computer networking
- Communication skills
- Annual leave
Electrical Training Officer - London
The JTL Group —Remote
- Up to £40,175 a year
- Full-time
- Remote
- Electrical experience
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Business Analyst
College of Policing —Remote
- £36,520 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Travel
- Employee discount
Forestry Officer Latvia and Lithuania (m/f/d)
FSC International —Remote
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
Quick apply
Managing Director
CloudiQS —Remote
- £90,000 - £125,000 a year
- Full-time
- Remote
- Azure
- Management
- Sales
Quick apply
7d
Leadership Trainer
College of Policing —Remote
- Full-time
- Remote
- Education
- Presentation skills
- Mentoring
- Employee discount
13d
Health & Safety Lead
Happy Days Nurseries —Remote
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Travel
- Communication skills
- Annual leave
Sales Executive - B2B (Accountancy Services)
Your Accountant —Remote
- £32,000 - £82,000 a year
- Full-time
- Remote
- Sales
- Analysis skills
- Accounting
- Work from home
Quick apply
6d
Company Secretary Lead
Lumorus Corporation —Remote
- £400 - £450 a month
- Full-time
- Remote
- Microsoft Office
- Analysis skills
- Supervising experience
LTQR Lead
Amentum —Remote
- Full-time
- Hybrid work
- Welding
- Employee assistance programme
Architectural Technologist
ATCO Group Ltd —Remote
- £30,000 - £40,000 a year
- Full-time
- Remote
- AutoCAD
- Engineering
- Microsoft Office
- Work from home
Quick apply
Payroll Services Officer (Maternity Cover)
Independent Parliamentary Standards Authority —Remote
- £34,110 - £35,055 a year
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
11d
Finance Support Specialist — Parish & Town Councils
Harris Computer Systems —Remote
- £325 a day
- Full-time
- Travel
- Accounting
- Organisational skills
- Annual leave

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Digital Support Officer

HealthNet Homecare -
Remote

Apply Now

Job details

Full-time
£34,000 a year
2 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Jira
Azure
Trello
Home care
Project management
Zendesk
UX
Scrum
Agile
Communication skills
Time management
Help desk

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Digital Support Officer.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

As a Digital Support Officer, you will be the first point of contact for users experiencing issues with our digital products. You will triage, troubleshoot, and resolve queries from clinicians, patients, and internal teams, escalating more complex issues to the Digital Product team and Software Development partner where needed. This is a fantastic opportunity for an organised, tech-savvy individual looking to build a career in digital product.

1. First Line Support

Triage & Resolve: Act as the first point of contact for incoming queries relating to our digital products, diagnosing and resolving issues wherever possible.
Ticket Logging: Accurately log support queries and bugs in Jira, ensuring tickets contain enough detail for the development team to act on.
Escalation: Identify when an issue needs to be escalated to the Digital Product Manager or Software Development partner, and ensure a clear handover.
Status Updates: Keep users informed of progress on their queries, providing clear, jargon-free updates.
SLA Adherence: Provide a first response to all queries within four working hours, and aim for full resolution within one working day where the issue does not require development input.

2. Testing & Quality Support

UAT Support: Conduct User Acceptance Testing (UAT) on new features and bug fixes ahead of release, reporting any issues found.
Release Checks: Carry out basic checks following releases to confirm fixes have resolved the original issue.

3. User Insight & Documentation

Feedback Capture: Monitor and log user feedback from support queries, app store reviews, and surveys to help identify recurring pain points.
Knowledge Base Management: Maintain internal support documentation, FAQs, and user guides, keeping them up to date as features change.
Release Notes: Help draft clear, concise release notes to inform customer service, marketing, and sales teams of new features and fixes.

4. Coordination

Meeting Support: Prepare progress updates and circulate clear action points following sprint and support review meetings.
Cross-Functional Liaison: Act as a point of contact for routine queries regarding product functionality from other departments.

What experience and skills are we looking for?

Essential

Experience: 1–2 years of experience in a digital, tech, or customer/IT support environment (or a strong portfolio of relevant academic/personal projects, or experience gained in a Clinical Homecare team).
Communication: Exceptional written and verbal communication skills, with the ability to explain technical concepts simply to non-technical users.
Organisation: Strong organisational and time-management skills, with a proven ability to prioritise tasks in a fast-paced environment.
Problem-Solving: A naturally curious, analytical mindset with great attention to detail and a methodical approach to troubleshooting.

Desirable:

Familiarity with Agile or Scrum methodologies.
Experience using helpdesk or project management tools like Jira, Zendesk, Trello, Asana, or Azure DevOps.
An interest in or basic knowledge of User Experience (UX) principles.

What we offer

Competitive salary structure
25 days holiday + bank holiday
Pension Scheme
Ongoing training and development
Professional registration fees paid
Employee Assistant Programme including 24/7 hour access to remote GP appointments.
Refer a friend scheme
Uniform provided
Kit bags for all Homecare Nurses
Eyecare Vouches
Perks and benefits via Perkbox
Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

Apply Now

Refine Your Search

technical officer jobs in remote

Digital Support Officer

Programme Officer — Online Programme

NDAO Communications Officer x 2

Policy Officer – NFCC

Senior Analyst - Support & Intervention Team

Organisational Learning Officer (Part-time) – NFCC

Organisational Learning Officer – NFCC

Technical Business Analyst (Network)

Electrical Training Officer - London

Business Analyst

Forestry Officer Latvia and Lithuania (m/f/d)

Managing Director

Leadership Trainer

Health & Safety Lead

Sales Executive - B2B (Accountancy Services)

Company Secretary Lead

LTQR Lead

Architectural Technologist

Payroll Services Officer (Maternity Cover)

Finance Support Specialist — Parish & Town Councils

I want to receive the latest job alerts for technical officer in remote

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