Business operations manager Work, Jobs in Rowlands Castle, Ham (with Salaries)

Operations Manager
Southbourne Surgery —Emsworth
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
9d
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
9d
Business Operations Project Manager
Red Volcano —Southampton
- £50,000 - £60,000 a year
- Full-time
- In-person
Quick apply
3d
Programme Manager
SubSea Craft —Portsmouth
- Up to £85,000 a year
- Full-time
- Military
- Project management
- Contracts
- Annual leave
Depot Manager
Summit platforms —Portsmouth
- £60,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Life insurance
Quick apply
9d
Digital Manager
Bishops Printers —Portsmouth
- From £35,000 a year
- Overtime
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
9d
Transport Manager
Roberts Transport (Sussex) Limited —Littlehampton
- From £45,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
Quick apply
Engineering Manager
Portico Shipping Limited —Portsmouth
- £60,000 a year
- Weekend availability
- Microsoft Powerpoint
- Management
- Customer service
- Free parking
- Life insurance
Quick apply
12d
Transport Operations Manager
Site-Equip Ltd —Alton
- Full-time
- Management
- Project management
- In-person
- Free parking
- Store discount
Quick apply
11d
Regional Manager
Lanes Group —Southampton
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Operations & Commercial Manager
Edge Tea & Coffee —Arundel
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
EMEA Trade Operations Senior Specialist
Cytiva —Portsmouth
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Annual leave
13d
Business Operations & Compliance Manager
Loadbalancer.org Ltd —Portsmouth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Technical Services Manager
Natures Way Foods Ltd —Chichester
- £60,000 - £71,750 a year
- Full-time
- Management
- IT
- Leadership
- Employee discount
1d
Area Manager
John Cribb & Sons Ltd. —Southampton
- Full-time
- Management
- Sales
- Leadership
- Employee discount
Quick apply
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
Commercial Assistant
Coombes Forestry Ltd —Upper Meon Valley
- £35,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
Deputy Manager
The Mulberry Bush, Waterlooville —Waterlooville
- £35,318.40 a year
- Full-time
- Childcare
- Mentoring
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d
Resource Planning Manager
Benifex —Southampton
- £48,000 - £72,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Employee assistance programme
Shift Manager
DPD Group UK —Portsmouth
- £40,400 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply

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Operations Manager

Southbourne Surgery
Emsworth

Quick apply

Job details

Permanent | Part-time | Full-time
9 days ago

Benefits

Free parking
Free flu jabs
Annual leave
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
GP surgery experience
GCSE
Primary care
Complaint handling
Microsoft Office
Supervising experience
IT support
Human resources
Organisational skills
Contracts
Computer skills
Leadership
Communication skills

Full job description

Job summary

We are seeking an experienced and motivated Operations Managerto join our friendly, hardworking GP practice in Southbourne, West Sussex. This is an exciting time to join us as we embark on a period of growth, having secured funding for a new practice extension.

You will be responsible for the day-to-day operational management of the practice, ensuring the efficient, safe, and patient-focused delivery of services across all functions. Working closely with the Business Manager, Partners, and clinical teams, you will play a key role in supporting the practice through its expansion.

Applicants must have experience of working in a healthcare setting.

Main duties of the job

Oversee the day-to-day running of the practice, ensuring efficient patient flow and appointment systems
Maintain oversight of the reception, administrative, and secretarial teams, including staffing, rotas, and performance management
Lead on resolving patient complaints and improving patient experience
Ensure ongoing CQC compliance, health and safety, and information governance standards
Oversee practice IT systems, facilities, equipment, and supplies
Contribute to a positive, supportive working culture across the practice team

About us

We are a GP practice based in Southbourne, a picturesque part of West Sussex within easy reach of Chichester, Chichester Harbour, and the South Downs.

Our clinical team comprises 4 GP Partners, 5 salaried GPs, a nursing team, paramedics, and a Physician Associate, supported by a friendly and hardworking administrative and reception team. We are proud of our welcoming culture and our commitment to delivering high-quality, patient-centred care.

We have secured funding for a new practice extension and have ambitious plans to expand our services and facilities over the coming years, making this an excellent opportunity for the right candidate to help shape the practice's future.

Job descriptionJob responsibilities

Patient Flow & Access

Design and continually refine the appointment system (urgent and routine appointments) in line with national requirements and after consultation with the partners

Monitor daily and weekly demand against capacity across all clinician types (GP, nursing, HCA, paramedic, pharmacist, physiotherapist) and adjust rotas accordingly.

Monitor DNA rates and oversee reminder systems; identify and act on patterns in non-attendance.

Produce regular reporting on appointment utilisation, time-to-third-available-appointment and escalate risks to the Business Manager and partners.

Support the development and day-to-day management of digital access channels (online consultation/triage tools, NHS App,)

Staff & Rota Management

Oversee rotas for the patient services team ensuring adequate cover at peak times and during absence.

Provide day-to-day line management, supervision and support to the Patient Services Team Lead and administrative teams, including supervision of induction, training, appraisal and performance management.

Lead recruitment processes for operational/administrative roles, in conjunction with the Business Manager.

Manage staff annual leave, sickness absence reporting and return-to-work processes.

Coordinate administration of clinical team rotas, ensuring rota schedules meet requirements set by the partners

Support the Business Manager with disciplinary, grievance and capability processes for operational/administrative staff, escalating as appropriate.

Facilities, IT & Systems

Act as first point of contact for clinical system (SystmOne) and telephony issues, liaising with IT support and the ICB as required.

Ensure health and safety, fire safety and infection control policies are implemented and maintained on a day-to-day basis.

Carry out or coordinate workplace risk assessments and act as a nominated fire warden, escalating significant risks to the Business Manager.

Quality, Compliance & Patient Experience

Manage the day-to-day handling of patient complaints, feedback and significant events relating to operational matters, in line with practice policy. Escalate high risk complaints to the business manager.

Support CQC readiness by ensuring operational evidence (policies, training records, incident logs) is current and accessible.

Maintain an oversight of QOF and LCS provision to ensure that the surgery meets its targets in an efficient and well planned way

Promote a positive patient experience across all front-of-house and administrative touchpoints.

Working Relationships

Report regularly to the Business Manager on operational performance, risks and staffing matters.

Liaise with GP partners on changes to appointment systems, triage models or rota structures, particularly where these affect clinical workload.

Other Duties

This job description reflects the current requirements of the post. As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post-holder. The post-holder may be required to undertake other duties as may reasonably be required, commensurate with the level and nature of the post

Person SpecificationQualificationsEssential

Evidence of ongoing management/leadership development
GCSE (or equivalent) English and Maths grade C/4 or above
Safeguarding training (e.g. Level 2), or willingness to undertake

Desirable

Management or business-related qualification, e.g. ILM, CMI
Qualification or training in healthcare/primary care management
Educated to degree level, or equivalent experience

Other RequirementsEssential

Satisfactory enhanced DBS check
Right to work in the UK

Skills and KnowledgeEssential

Strong organisational skills with the ability to manage competing priorities
Confident user of Microsoft Office (Excel, Outlook, Word)
Effective written and verbal communication skills
Ability to lead, motivate and develop a team
Sound judgement and problem-solving skills, including under pressure
Understanding of confidentiality and data protection (GDPR) principles

Desirable

Knowledge of QOF and the GP contract
Knowledge of NHS access and patient experience targets

ExperienceEssential

Experience in an operational or office management role, ideally in a GP Primary Care Setting
Experience managing staff rotas and supervising a team
Experience handling complaints or service issues professionally
Experience working with data/reporting to monitor service performance

Desirable

Experience within a multi-disciplinary healthcare or NHS setting
Experience working with a TPP SystmOne
Experience of CQC inspection processes

Personal QualitiesEssential

Calm, approachable and resilient under pressure
Collaborative approach, able to work effectively with GP partners, business manager and wider staff group
Committed to patient-centred, high-quality service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Part-time, Permanent

Benefits:

Company events
Company pension
Free flu jabs
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Emsworth PO10 8JH: reliably commute or plan to relocate before starting work (preferred)

Education:

GCSE or equivalent (preferred)

Experience:

GP surgery: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

business operations manager jobs in rowlands castle, ham

Operations Manager

Senior Business Development Manager

Business Operations Project Manager

Programme Manager

Depot Manager

Digital Manager

Transport Manager

Engineering Manager

Transport Operations Manager

Regional Manager

Operations & Commercial Manager

EMEA Trade Operations Senior Specialist

Business Operations & Compliance Manager

Technical Services Manager

Area Manager

Digital Analytics Specialist

Commercial Assistant

Deputy Manager

Resource Planning Manager

Shift Manager

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